Apollo Pharmacy — No proper customer care response neither pharmacy nagawara not responding

Address:

Nagawara 560045

I have placed multiple orders on appolo pharmacy from cash less facility on medi buddy but the pharmacy is taking its own sweet time to deliver medicines also they are giving standard time as 5 hours to pick up from store its been 5 days and till now it's not ready at pharmacy.
The store attendants and managers are very irresponsible no one takes even basic step to resolve customer issue. It's like a government office where we can't expect any thing.
I am taking about nagawara store bengaluru 560045.
The customer care on call always mentions there is no one in office hence cannot help and there won't be any call back. I have called 1000 times hopeless