[Resolved]  Apollo Pharmacy — No refund against cancellation by the company

Address:no.19 Bishap Gardens,Rajaannamalaipuram, Chennai-600028

I made an order [ no:[protected] ] on 17.05.2020 against prepayment of Rs.926.25. They confirmed it but while tracking the order on 19.05.2020 I suddenly came to know that it was cancelled by them without informing me any reason whatsoever for the cancellation.I send an email to know the reason but they did not even responded .I tried to contact them by phone but their customer care representative was unable to give any valid answer to me even he did not give any information regarding the refund process.Few days passed and on 25.05.2020 again I made a call to them but this time, to my utter surprise, they intentionally disconnected the phone several times.I have never ever experienced such a rude and insensitive behavior from customer care executive.
They unilaterally cancelled the order without citing any reason for that and now they are equally least bothered about the refund process.How this company is running after all ?Are they don't have any fair trade policy?They are simply running their business keeping their valued customers are in dark.
What I experienced, that they are intentionally harassing the customers which they are not supposed to do.
Till today(25.05.2020) they do not refunded the money and totally non cooperative and insensitive, with customer support managed by unprofessional persons.
Using this platform I simply narrate my ordeal with a hope that people think twice before placing their order to this company because this field is very important which demand great responsibility which I think these people are incapable of shoulder with.
Amitava Bhaduri
Barrackpore, Kolkata-700122
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Aug 12, 2021
Complaint marked as Resolved 
Apollo Pharmacy customer support has been notified about the posted complaint.
Verified Support
May 27, 2020
Apollo Pharmacy Customer Care's response
Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.
May 29, 2020
Updated by Babu%8175
WITH REFERENCE TO THEIR REPLY ON 27.05.2020 I MUST SAY THAT THIS IS A STEREOTYPE ANSWER AND BEING USED BY THEM IN ALMOST ALL THE COMPLAINS AGAINST THEM.I HAVE MADE SEVERAL COMPLAINS TO THEM IN DIFFERENT PLATFORM AND COMMUNICATE THEM WITH MY MOBILE NUMBER BUT THEY WERE TOTALLY NONSENSITIVE .IN FACT, THEIR INTENTION IS ONLY TO HARASS US SO THEY KEPT SILENT AND NOW RESPONDED WITH THE SAME STEREOTYPE SENTENCES. IF WE GO THROUGH WITH DIFFERENT REVIEWS WE CAN SEE IN MOST OF THEM THE RUDE BEHAVIOR OF THEIR CUSTOMER SUPPORT REPRESENTATIVES WERE HIGHLIGHTED BUT DESPITE THAT ARE THEY MADE THEIR REPRESENTATIVES CUSTOMER-CENTRIC? .
EXPRESSING MY SINCEREST THANK TO "CONSUMER COMPLAINTS.IN " FOR THEIR EFFORT AND HELP.
AMITAVA BHADURI
BARRACKPORE, KOLKATA-700122
Verified Support
Jun 01, 2020
Apollo Pharmacy Customer Care's response
The order was cancelled. Hence, we had initiated a refund.
Refund ID - 20200526111212801300168791770612865
Complaint comments 

Comments

Don, t divert the issue and answer who has authorize you to execute unilateral cancellation of order without informing me. Further, what response you have about the rude and insensitive behavior of your support staffs.
Amitava Bhaduri
Barrackpore
Kolkata-700122

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