Apollo Pharmacy — Non Supply of sore

Dear Sir/Madam
I had placed an order an order for four items vide order no[protected] dated 12 September 2020. Order was partially supplied on 17 September 2
After opening of the consignment following discrepancies were found
1. Dettol disinfectant spray original was missing Rs159
2. In place of Keep safe multipurpose disinfectant spray, Toilet seat disinfectant spray was supplied Rs215
Immediately above discrepancies were raised to your help desk ticket ID no 139612 and 139400. Since then I have been requesting regularly through e mail but it is regretted to say that neither the amount is returned nor the deficiencies are made good.
A reputed pharma co. like you neither such behaviour expected nor desirable.
Charging of money Without supply/ wrong supply of items is not acceptable by you as well as by the land of law
May I request you to advice your officials to react promptly on such issue instead of lingering the case and also REFUND Rs 374.00 THE AMOUNT FOR ABOVE TWO ITEMS without further delay
thanks