Apollo Pharmacy — Order #[protected] No Delievery, but status changed to Delivered

TrilokReddy

Address:

:Apollo Pharmacy, 1-69-16, MVP Colony, Vizag-17 Phone:9177333874

This is with regards to Online Order (Order #[protected] placed on https://www.apollopharmacy.in/ on 3-Jul, wherein I had ordered or 4 Units of "VENUSIA SOFT PLUS LOTION 100ML". The delivery person came to deliver on 03-Jul but had the wrong product (brought VENUSIA MOISTURIZING LOTION instead of VENUSIA SOFT PLUS LOTION), Also he brought only 1 item instead of 4. When i highlighted the same to him, he took back all the items and said he will revet back.

Status of delivery items was changed to DELIEVERED on 04-Jul and when I call the Customer Care Numbers, they give number of a shop and ask me to speak to them and sort out.

I spoke to the Apollo Pharmacy MVP Colony on 04-Jul and was promised delivery by same day, but it never happend even on 05-JUL.

Please REFUND me my money

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Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2020

Apollo Pharmacy Customer Care's response Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.

Jul 14, 2020

Updated by TrilokReddy Dear Apollo Pharmacy Customer Care
Its almost a week now since it was acknowledged and some official will get in touch, No one or nothing has happened since then. Nor the Pharmacy in question has bothered for the payment done for INR 1181 to be returned back to my card

Trilok Reddy
+91-[protected]