[Resolved] Apollo Pharmacy — order cancellation and no refund

[Resolved] Apollo Pharmacy — order cancellation and no refund

D Distressed citizen!! from Madurai, Tamil Nadu

I had placed an order online (Order no. Is[protected] in 17th feb 2020. My order apparently was cancelled, which i wasn’t informed about, but instead learnt on calling them to find out the status. I have subsequently made 9 calls to follow up about the refund, but i’m not able to get any information. They claim the refund is complete, but they aren’t giving me any transaction details, and nothing has been reversed to my card. Unfortunately, without knowing about my experience, my father placed an order with them recently (Order no. Is[protected] on following up about that order; i was informed that this order too is most likely to be cancelled. Large brand name, but very unprofessional a company. The way i’ve experienced it, they have shown items online that they clearly don’t have stock of. After order is placed, a person would have to follow up a zillion times to find out status or get money refunded, until they’d probably give up. Good way to make money apollo! Was this information helpful? No (1) Yes (4)
Apr 20, 2020 Complaint marked as Resolved Apollo Pharmacy customer support has been notified about the posted complaint. Verified Support Mar 16, 2020 Apollo Pharmacy Customer Care's response Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.
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[email protected]

from Delhi, Delhi

My order was cancelled on 29th March 2020 with order no[protected] but still I didn't get my refund whenever I called them they said we will get back to you but they didn't refund my money.

If They are not capable to serve the orders why they accept the money against the order and after that they didn't want to refund it. Very worst and horrible experience with apollo pharmacy didn't expect such type o[censored]nprofessional behaviour from them

akshatha aithal

Hi,

I had bought 3 quantities of 'Fast and Up' immunity booster for a Rs 1170 from Devarachikkanahalli Apollo pharmacy (Branch Number 557/8/1). Later I got to know that prices are high compared to online stores. That's why immediate next day I went to the shop and asked for a return and also told the chemist that I will be purchasing different product for the same price after the return. But unfortunately, chemist did not agree for the return of an exchange stating Covid pandemic.

Please let me know are there any rule change in your return or exchange policy ?

Have attached bill and product pictures for your reference.

Regards
Akshatha