I placed an order for a pack of adult diapers on April 16th and was told will be delivered that same day.
On 17th, the app shows status as cancelled due to high volume or logistics
This is the first time I placed an order from your app.
No info about delivery until the next day, when promised to deliver the product on the same day.
No proper channel for customer service.
No phone number.
The chat system sucks.
I usually never use this website as I have memberships on other apps, but because they promised same day delivery, I had to turn to Apollo.
When it comes to paying for the order, there was no waiting but once I've paid, I'm being played the fool by y'all.
Why is no followup on my refund?
Your app says it will be refunded within 10 to 15 days, and I am still waiting for the refund.
IT IS CLOSE TO ONE MONTH!!!
WHERE IS MY REFUND!?!?
There is no customer service number that I can call, I've sent dozens of email reminders, Not a single one replied.
On 6th may, A lady from customer service called and told me I'll be receiving the refund within 5-6 days, for sure.
It's May 13th today, still no sign of the refund.
I WANT MY REFUND.
STOP PLAYING GAMES, STOP SCAMMING PEOPLE AND RECTIFY UR MISTAKE, RIGHT AWAY.
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No calls from your team yet.
And by the way, WHY ARE YOU ARRANGING A CALLBACK AGAIN???
TO CALM ME DOWN AND TELL ME TO WAIT A FEW MORE DAYS???
I WANT TO SEE THE AMOUNT IN MY ACCOUNT NOW!!
You commented on May 15th, today is May 18th.
This is not an international transaction, why is it taking soo long for you to refund a simple amount?
Even non essential online businesses aren't taking this long.
I do not like the action that you guys are forcing me to take.
This can become a lawsuit.
I've been as patient as one can be with you people.
If you are going to be irresponsible and reckless, I will be taking further action.
It is not in my book to take such stern steps, but you are bringing this upon yourself.
REFUND THE MONEY YOU HAVE TAKEN.