Apollo Pharmacy — Order delayed for more than 17 days

Dear sir/mam,

I had placed an prepaid order (ORDER#[protected] for medicine on Apollo Pharmacy website worth of 501 rupess on 3rd of februray 2022 and the expected delivery date was 8th feb 2022. But still, it has been more than 17 days since order placement, my order is not even getting dispatched from their store.

I tried to contact them since 13th feb 2022, only once they called me to resolve the issue but no action was taken and after that i tried to contact them but to no avail.

There is not even any option for order cancellation, so that i could get my money back.

Please help me get refund as i have been missing my prescribed medicine dose for many days now.

Thanks,
Sultan Ahmad