Apollo Pharmacy — Order not being delivered

Ordered a muscletech product on Apollo 24/7 website they have it in the warehouse but not delivering it, contacted support but they say they will courier in 24-48 hours and they have been doing this since 2nd April
Money was prepaid and now I don't have my product and money is gone
Order details :
Bill No. :15896DS0709105
Date/Time :Mar 27 2023 2:51PM
Terminal No. :024
Cont. No. :[protected]
Name :Chetan Gada
Ref No. :FL[protected]DS0709105