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Apollo Pharmacy Complaints & Reviews

www.apollopharmacy.in
3.1
Updated: Mar 13, 2026
Complaints 2018
Resolved
1207
Unresolved
811
Good! Apollo Pharmacy values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Apollo Pharmacy step up their efforts to fully resolve all complaints 👍
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Apollo Pharmacy reviews & complaints page 5

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M
Mallik.arjun
from Hyderabad, Telangana
Feb 22, 2023
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Product not delivering and refusing to refund

I ordered Infant milk powder and multivitamin drops. As I'm out of the town and my wife can't go out with 3 months baby, I ordered in online Apollo 24/7 app. Its been 1 week, not received the items, when ever I call customer care, they simply say that its shipped and out of delivery. There is no option for me to cancel in the app, so I asked the executives to cancel from their end and to refund the amount. They neither delivering nor refund...
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B
Braj Narain
Feb 19, 2023
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Excess erroneous Billing

Address: 772/2, Circle, Vijayashree Pura, Vijay Nagar 3rd Stage, Garudachar Layout, Mysuru, Karnataka 570018

Dear Sir,
I would like to inform that I purchased the following medicines on 15th February, 2023 from Apollo Pharmacy situated at 772/2, Circle, Vijayashree Pura, Vijay Nagar 3rd Stage, Garudachar Layout, Mysuru, Karnataka 570018:
1. Novastat Gold 20 mg 10 capsules
2. Prolomet XL 12.5 mg 10 tablets

However, I regret to inform you that owing to wrong computerised billing of medicines it was billed at ₹522.27(soft...
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P
Prathap J
Feb 15, 2023
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Refusing to pay the refund amount

Address: Bangalore ,kammanhalli

I have bought a medicine from apollo pharmacy in kammanhalli on 4th feb and done an upi transaction twice . They said within 2 days it will be refunded . I have been follwing till date no repsonse from the store they have giving a worng mobile no of the supervisor .

Request the concerned official to get the matter and resolve...
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J
Jayita Ganguly
Feb 15, 2023
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High dose medicine given

Address: Rajkrishna Chatterjee Road Bosepukur Kasba, 28 Rk chatterjee road

On 14th February evening at 8.31 pm my husband went to buy medicine from Appollo Pharmacy Bosepukur branch Kolkata with proper Doctor's prescription.
According to the prescription the pharmacist was supposed to give XYZalM syrup 4 mg for my 3 years old child instead he had handover my husband some tablets of much much higher dose for adult consumption of 10 mg.
When I was about to give the medicine to my child I realised the...
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D
[email protected]
Feb 5, 2023
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Regarding unrude behaviour of staffs in apollo pharmacy pappireddipatti

Address: Pappireddipatti dharmapuri district tamilnadu

Good evening sir /madem. Herewith i am making a complaint on apollopharmacy pappireddipatti branch of the unrespectful behaviouf of staffs in the particular branch. And moreover they are giving tablets without doctors prescription. I request yu to take necessary steps in future to control...
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A
Anbarasan.R
from Jaipur, Rajasthan
Feb 5, 2023
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Pharmacy technician doesn't know to read doctor prescription

Address: Tiruverkadu Chennai 600077

Hi Team,

I was in Tiruverkadu, Chennai- 600077.
Near my home two Apollo Pharmacy are there. One near Tiruverkadu temple my wife yesterday went to buy medicine in morning the pharmacy technician given me wrong tablet. Doctor prescription says MAXILIV(used for digestion and liver disease) but I got MAXGALIN 50 mg(used as a pain killer).

Since I cross check price I come to know the difference. Since a jaundice...
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K
Kumar1224
Feb 4, 2023
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Delivered Wrong Product: Order #269522303

Address: Chennai

I have placed online order for "Chekfall-10% Topical Solution" from apollopharmacy.in website
but i received wrong item "Chekfall-Finasteride 10% Topical Solution".

I have raised request to refund/replace with what i ordered.
I escalated complaint with customer care support several times but they are just responding same copy past message.

It has been 7 days and no action or response from Apollo...
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S
Sangeetashivansh
Jan 31, 2023
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No delivery

Order #[protected] .

Very bad service. Wrong status mentioned about delivery attempt. No delivery attempt was made. I am following customer service for since 29 Jan and all are just escalating the matter but till now no delivery. What the hell is going on with your service? Why can't you deliver the order when it is paid. Just looting customers and wasting their time....
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P
Preethi Sreedhar
from Chennai, Tamil Nadu
Jan 4, 2023
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Salesman behavior

Today I had ordered for Resource Diabetic for my 82 year old mother at Apollo pharmacy, Arunachalam Road Chennai. person there took the order at 7:04pm and took details of delivery location. Then at 9:30pm when I rang to check up, the same person asked me ' When did u call? I never received any order' . He is asking me to note his number and send evidence of calling him. Is this how one behaves with customer? What kind of irresponsible...
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M
Mchandra Bose
from Karimnagar, Telangana
Jan 3, 2023
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No local authorities response, shortage of medicine ,Delayed delivery.

Address: CHENNAI

No local authorities response shortage of medicine, delivery delayed....
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M
moroshash
from Bengaluru, Karnataka
Jan 1, 2023
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Delayed delivery of medicines

I had placed an order for medicines via Apollo 24/7 website on 28/12/2022 and it was mentioned that the delivery date is 30/12/2022, but I have still have not received the order. Their helpline is chargeable and top of that I don't hear any more than 'sorry for the inconvenience' dialogue. Their mails also have same response. It is very frustrating to hear that.

The order number is 1575075 and it is scheduled to be delivered...
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A
Arvind7134
from New delhi, Delhi
Dec 29, 2022
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PAYMENT MADE - product not delivered - amount deducted

Address: New delhi

I ordered my medicine on 26th dec vide order number *[protected]* and the medicine was about to be delivered on same day.

But the medicine was not delivered and i received a message that it has been delivered.

I am a patient of TB(tuberculosis) and arthritis and have to take medicine on daily basis. So in order to take my medicine I went to purchase another dose of medicine through our local chemist.
br...
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V
vinit majumdar
from New Delhi, Delhi
Dec 29, 2022
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Scam of Apollo

This Apollo pharmacy is cheating by taking money . I bought 1400rs worth medicine and they delayed delivery. They are not responding via phone calls and via email they are just responding same copy past message. I asked for a refund or to send medicine they are not responding....
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V
Vishwa Vantagudi
Dec 28, 2022
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Stop sending messages

Address: Bannerghatta Road

I don’t wish to receive irritating messages from you (use a cuss word for yourself). My contact number [protected]...
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V
Vidya97
from Chennai, Tamil Nadu
Dec 26, 2022
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Receiving unwanted promotional messages

I'm receiving multiple promotional messages from Apollo everyday. It is irritating and distracting oftentimes. I want to unsubscribe from their messaging services. Please provide me remedy at the earliest. Thank you....
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B
Bharatummadi
Dec 24, 2022
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Payment deducted from back, but order not created

My payment has been deducted from the bank account but the order is not still created in the application. While trying to raise a complaint through numbers shown on website and mobile app none of the number seems to work. Very poor service from Appollo....
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R
rajeshcngl
from Nagercoil, Tamil Nadu
Dec 24, 2022
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Login otp not receiving

My mobile number [protected] and using this number to login apollo pharmacy online site but not getting otp...
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V
VigneshCPT
from Chennai, Tamil Nadu
Dec 23, 2022
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#267126365 neither delivered not cancelled

#[protected] which contains Steri B Macz medicine order is supposed to be delivered on 20th December which is neither delivered yet not cancelled. I have been struggling with their customer care for past 3 days and no useful resolution yet

I need cancellation and refund at the earliest....
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T
Tara.s
Dec 14, 2022
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Not applying voucher

Address: Mannachanallur,trichy-621005

They're not accepting discount vouchers while purchasing of tablets more than 1000 rs...
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S
Shariq_ameen
from Delhi, Delhi
Dec 13, 2022
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Refund not received against ORDER #266709568

Sir i have ordered some medicine (Dorzox T PF) from Apollo Pharmacy dated 8 Dec 2022 they have accepted payment against the ORDER #[protected] but next canceled my order and till now I don't receive money.

Another complaint of Apollo Pharmacy

I have 4 times order same product every time they accept order & payment and after 1 day cancel my order without informing and their customer service executive say product...
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