[Resolved]  Apollo Pharmacy — Pharmacy technician are not trained enough.

Address:Tiruverkadu Chennai 600077

Hi Team,

I was in Tiruverkadu, Chennai- 600077.
Near my home two Apollo Pharmacy are there. One near Tiruverkadu temple my wife went to buy medicine in morning the pharmacy technician given me wrong tablet. Doctor prescription says MAXILIV(used for digestion and liver disease) but I got MAXGALIN 50 mg(used as a pain killer).

Since I cross check price I come to know the difference. Since a jaundice infection person if I took pain killer medicine it worsen my infection and get my health in trouble.

Then evening I went to Apollo Pharmacy opposite to Hyderabad briyani shop there I asked for Celvida Liv they search in system and said its not available. But when I saw in the nutrient powder rack I saw that name.

As a normal person I am able to recognise the name of the medicine but as a technician they are struggling and providing wrong medicine.

I don't want to make it an issue but please place a trained technicians to serve people. Atleast one trained person per pharmacy.

Hope this request is taken care and it will not happen again.

Attached doctor prescription for reference.

+1 photos
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Mar 27, 2023
Complaint marked as Resolved 
Apollo Pharmacy customer support has been notified about the posted complaint.
Verified Support
Feb 07, 2023
Apollo Pharmacy Customer Care's response
Dear Customer,

Please share the invoice copy and your email ID so that we will escalate the issue further.

Thanks & Regards
Feb 10, 2023
Updated by Anbarasan.R
Attached the invoice copy with wrong medicine. First Item is the issue.

Feb 10, 2023
Updated by Anbarasan.R
Verified Support
Feb 22, 2023
Apollo Pharmacy Customer Care's response
Dear Customer,

The invoice that you have shared is not clear enough or is becoming blurry while zooming to view the details. Please email to [protected]@apollopharmacy.org with the complaint and the attachments and we will get it escalated immediately.

Thanks & Regards
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