[Resolved] Apollo Pharmacy — Re: wrong items and missing items in order

pkant0047

Jun 4, 2021

Address:

B509 JCC Hyderabad

Apollo has taken full advantage of pandemic situation as they know that many people may not open the order the same day esp if it is baby products. This gives them opportunity to cheat by applying some cheap tricks.

My recent order has cost me a loss of 500 INR.

Order#[protected]

Order details:
Cerelac - 8 quantity
DEKSEL NANO D3- 15ml x 5 quantity

Delivered - 7 cerelacs (2 wrong products) out of 8; D3 5ml in 5

Missing items - 1 cerelac
D3: 10ml x 5 = total 50 ml

Raised complaint multiple times and their support has closed it without proper action. No proper updates as we have to follow up every day.
Complaint# received from customer care - 815557 and 876278
They keep on asking same details again n again (images etc.).

Please impose a fine and stop them from doing this business.

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Aug 6, 2021

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2021

Apollo Pharmacy Customer Care's response Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.