Apollo Pharmacy — refusal of providing medicines even after providing prescription.

Luke_Mani

Feb 6, 2020

Address: Opposite Marthoma Church Munnekolala., 560037

Refusal by this chemist to provide a particular medicine ultracet has been an issue for a long time, even after showing an image of the prescription. However today 6th february 2020, i visited the apollo pharmacy, munnekolala-3, marathalli, bangalore store in the evening with my wife with the prescription from apollo spectra hospital bangalore for two medicines. Upon reading the prescription the chemist said that its not a prescription of today's date (6th february 2020) and so will not provide the medicines. I am recovering from my surgery on my left leg and walk using a single handed crutch, which is difficult and painful.
The date on the prescription is 25th january 2020, and the medicines that i wanted have been prescribed for 20 days. The chemist showed me a notice outside the pharmacy that they discourage and do not sell medicines without prescriptions and specially drugs that are habit forming. So, i understand the motive behind the notice which is good for society and humanity, however when a prescription is provided, the chemist should provide the medicine.

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Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2020

Apollo Pharmacy Customer Care's response Thank you for bringing this to our notice. We’ll forward to the concerned department, They will take the corrective action. We apologize for the inconvenience once again.

Feb 15, 2020

Updated by Luke_Mani What action has been taken and what has been done for no one else to face the same or similar issues. Kindly update.

Feb 15, 2020

Updated by Luke_Mani My brother was refused medicines at the same Apollo pharmacy in Marathalli Munekolala today for his medicines with a prescription dated today for nasal medication-allergies. The chemist was equally rude and refused medicines speaking in Hindi telling my brother to buy it from the hospital. The chemist looked at the prescription carefully and then informed my brother that he will not provide the medicine with no explanation as to why he will not provide. The chemist was very rude in Hindi once again. This is outrageous. Should I inform the police?