[Resolved]  Apollo Pharmacy — refused to exchange defective product

Address:

New Delhi, Delhi, 110032

With reference to product-"lip care strawberry" purchased from apollo pharmacy's outlet located at shop no. 545/1-b, (60' road), vishwas nagar, shahdara, delhi-110032 on 09/09/2017, purchased product was opened for use immediately, however, it was found broken. Therefore, instantly request was made to replace the same, however, concerned sales person refused to exchange on ground that seal was broken and also entertained us ill mannerly.

Please note that product can't be refused to replace merely because seal was broken as quality of sealed product can't be checked.

Considering the faith customer have in apollo pharmacy, such kind of service and treatment was not expected.

Accordingly, would request you to please either exchange our product or return our amount.

Copy of compliant letter submitted at concerned center duly signed by the concerned sales person is attached herewith for your reference. Please expedite the request.