[Resolved]  Apollo Pharmacy — Regarding misbehaviour and callous and indifferent attitude by pharmacist.

Address:

711102

Sir,
I, tonmoy kumar dutta resident of 169, g. t. road (south), p. o. & p. s. shibpur, 3rd floor, block-a, howrah-711102, west bengal by profession advocate do hereby lodge the following acts and omissions committed by the pharmasist of apollo pharmacy, shibpur, howrah-711102, west bengal on 08.10.2016 towards my family member being my sister mrs. barnali chakroborty.
That on 08.10.2016 my abovenamed sister went to the said pharmacy for purchasing some medicines for my ailing mother as being prescribed by dr. p. r. gupta being our house physician. upon visiting the said shop my sister asked the pharmasists over there whether those medicines were available or not and the said pharmasist asked my sister to wait for some time. while waiting for a considerable period the when asked by sister whether the said medicines are available or not the said pharmasist told no those medicines are not available and when asked when it would be available the said pharmasist very rudely behaved with my sister in front of several other customers which is unknown to law and judicial precedents. the said pharmasist told that my sister should remain aware that as because durga puja is going on so medicines may not be available and as such he is not answerable why the medicines are not available and they also told the stocks are not updated. the above saying is a serious reflection on the part of a pharmasist working in a reputed organization like apollo pharmacy. sir, it has become a regular habit on the part of the pharmasist working at shibpur apollo pharmacy to misbehave with the customers and to say that the medicines are not available. very often the pharmasist could not understand the prescriptions prescribed by the doctors and on the contrary they suggest some other medicines which may entail a serious disaster on the part of the patients. furthermore they on a number of occasion are not desirous of giving the discount facilities as availed by the customers through the cards issued by apollo pharmacy. it has been noticed on a number of times that the pharmasist does not wear their identity cards being issued to them by the organization and in case of my sister the said aged pharmasist has not wear his identity card and as such i could give the name of such callous, indifferent and recalcitrant pharmasist.
All the above stated acts and omissions are a serious reflection on the administration of apollo pharmacy being a reputed pharmacy all over india and as such i request your goodself to kindly rise to the occasion and set things at right which has been palpably going wrong with the apollo pharmacy shibpur, howrah, west bengal and also to take stern action against such callous, indifferent and recalcitrant staffs working over there without compelling me to switch over to some other medicine shop.

With regards
Tonmoy kumar dutta
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