[Resolved]  Apollo Pharmacy — regarding your staff behaviour whose name is mr.rouf working at joynagar station mre branch.

Dear sir,
This is to inform you that myself soumen saha residing at joynagar. I am a regular customer to your esteemed company.
This is the second time i am sending my complain letter to you and your h. O regarding your store incharge or store manager whose name is mr. Rouf who is working in joynagar station more branch at south 24 parganas. Repetedly he is doing misbehaive with the customer and your staff. Previously he was misbehaived with me in another matter and today he have do the same things. Today at joynagar i don't get not a single tube metrogyl dg gel so i have called to mr. Debprasad personal phone number who is working at the same store. But at that time he is not available he went to the washroom and was picked his phone and he told me he went to the washroom after 5minites please you will call him. But after 1and 1/2 hour again i have called to mr. Debprasad numer but he told me that nobody don't tell him regarding my medicine. After that mr. Debprasad assure me and supply this medicine to my home.
Sir, after that time mr. Rouf was misbehaived with him and i also informed all the things to mr. Rabiul who is supervisor.
Sir, i think apollo pharmacy is a reputed organisation so why this type of people are several time doing misbehaive with the customer and i think it is the black spot for this branch and i think for this reason it will effect for the sale.
So, sir i am requesting to you please transfer this mr. Rouf to another branch and give a grooming session or proper training session how to interact with the customer and the staff? Otherwise you will get a another deputation letter from b. D. O or chairman of the joynagar municipality or local people who are the customer to this branch.
Please solve this problem asap and i am waiting for your kind response and kind co-operation.
Regards,
Soumen saha.
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18/01/2019