[Resolved] Apollo Pharmacy — rs.852 loss for an insulin injection change due to the dr. changed the insulin. | |||
I have procured medicine including insulin in apollo nolambur, in a week time dr. Changed the insulin, i have returned the unused insulin and got a different insulin, rs. 852 loss for the replacement. My bill number is 16342mb000032, i have escalated this issue with the supervisor sakthivel and his manager vinothkumar, not got the solution and they have blocked my number, kindly let me know the right person to get the solution. Thanks and regards Regan [protected] Was this information helpful? | |||
Jan 4, 2020 Complaint marked as Resolved After one month struggle (Daily called the customer support and the regular follow up), I have got my money back.
Thank you so much who are all helped me in this.
Special thanks to Mr. Varun (The customer care executive) who have taken much effort to fix this issue.
Thank you so much Mr. Varun (The customer care executive) and Mr. Srinivas (Varun's Manager) for your words and effort.
After one month struggle I have got my money back, Thank you customer support.
All these struggle due to the sales person Mr. Lokesh, His supervisor Mr.Sakthivel and His Manager Mr. Vinoth kumar.
Mr. Lokesh (Given a false commitment on the time of transaction and the difference between the original bill and the return medicine bill)
Mr. Sakthivel (Given false commitment at the time of purchase and not given the solution and blocked my number)
Mr. Vinoth Kumar (Not given support and blocked my number, As a Manager if he gave a proper solution, This much stress would not be there)
Kindly take necessary action on the person who are in the responsible position.
Thanks and Regards
Regan Apollo Pharmacy customer support has been notified about the posted complaint. Verified Support Nov 26, 2019 Apollo Pharmacy Customer Care's response Hi Regan, Our sincerest apologies for the inconvenience caused. We request you to share your contact details at https://bit.ly/2k1A23m. We will resolve your issue as soon as we can. Verified Support Nov 26, 2019 Apollo Pharmacy Customer Care's response Hi Ghoswa!We are unable to view the details shared by you due to privacy concerns. We request you to share your details at https://bit.ly/2mfCzYG We will resolve your issue as soon as we can. Verified Support Dec 03, 2019 Apollo Pharmacy Customer Care's response Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.
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2 Comments | |||
Comments
Dear support team,
Thank you for your reply, I have updated the details in the given link.
Thanks and regards
Regan
Thank you for your reply, I have updated the details in the given link.
Thanks and regards
Regan
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