Apollo Pharmacy Complaints & Reviews

I am waiting more than half an hour for getting medicine in your shop at Nagamalai pudukottai. Very worst service

I sent below email to [protected]@apollopharmacy.org on 24/01/21 but no response yet. My insurance claim is on hold for not submitting this bill. Please help asap.

Dear Sir,

I lost my old bill (store and bill details will be mentioned below) at the counter yesterday. Please share the copy of my invoice at the earliest so I can submit it to my insurance company.

Billing Date: 2020/11/04
Cont. No:[protected]
Bill Amount: 2358.30
Name: MR BASANTI NAND
Dr.: PARESH JENA
Branch: BBSR OP PHARMACY
Address: BBSR
Tel No: [protected]

Note: Pharmacy is inside ---Address: plot no 251, Sainik School Rd, Unit 15, Gajapati Nagar, Bhubaneswar, Odisha 751005

I placed order with apollo which got cancelled and refund inititated on 16th april. It is almost 1 month I didnt get my refund. My tickets being closed without notifying or contacting me. Order placed yesterday shows delivered but I have not received it . Texted regarding it over whatsapp still no response. Horrible service. Money is stuck with them

Dear Sir,
The Order No[protected] was scheduled to reach on 12th May, 2021, i.e., today.
Astonishingly, the order has not reached and no dispatch date is mentioned in my order summery.
Am I being cheated?
Payment of Rs. 1062.00 has been made successfully.
Immediately instruct to deliver the items.
With regards
PRASANTA BHATTACHARY
21/6 Nimchand Karar Street
Kolkata 700057
[protected]

Online ordered Omron HEM 7121J vide order ID[protected] dated 5 May 2021 at Rs 2580.00 with full payment. But received HEM 7124 model, a less priced lower model with fewer features. Contacted toll free [protected] several times on 8th, 9th and 10th May to replace the unopened and unused parcel. I was told everytime that an agent would resolve in 24 hrs. But no action. Also sent the detailed documents to mobile WhatsApp [protected] and [protected]as printed in the bill dispatched from eshop Corporate, Hyderabad. No action till now.

I am Vignesh from Alangulam, Tenkasi dt, Tamil Nadu. Yesterday I went to Apollo Pharmacy at Alangulam. After my purchase the guy who billed did not ask whether it is a cash or card payment. Then I said I want to do a card payment, but the boy said to the other staff that he selected cash. Immediately another girl working there said the POS machine is not working. Then I gave cash after that I insisted them that they have confirm with the customer for the type of payment before billing. Suddenly a boy and girl employee started yelling at me saying I have to confirm the payment method. I said I didn't know your system or procedure so it's your due process to confirm it with the customer. Their behavior was so rude. Then they neglected me and looked after Their work.They did not had sanitizer for customer use, when I asked for sanitizer they did not replied at all. There were more than 6 employees at that time. About 3 of them did not wear a mask. They are not at all following the government protocol. When I questioned them they are simply neglecting me and looked after other customers. Kindly take necessary action. Thanks

Hi Team,
Greetings.

This is regarding order no. #[protected] & #[protected] ordered on 7th - 8th May 2021 simultaneously. There's no proper tracking of the same, please let me know when the order will be delivered. Important Covid essentials have been ordered, I'll be grateful if it can be delivered as soon as possible, on the expected date. You cooperation is highly appreciated.

Feel free to contact me at [protected].

Kind Regards
Kushal Roy
He/Him/His

I have bought a reusable mask of rs 150 from apollo pharmacy Bankura, Katjuridanga branch, w.b. But when I open the packet of mask in my home I saw that mask was defective and therefore I went to apollo pharmacy and asked them for return but they refused me and misbehave with me, after that I gave them my mask and return to my home. I was cheated by apollo pharmacy Bankura, katjuridanga. My request to you please take necessary action that they can't cheat another in future.

HI Team,
I am Biswaranjan mallick and an existing long time customer of Appolo Pharmacy, also you can checkout my transaction details every month by my mobile no.
Today i went to one of your Apollo Pharmacy counter,
(Apollo pharmacy, Tankapani Road, Bhubaneswar, ODISHA -751018)
The sales representative behaviour was so rude and so unprofessional and i asked during this covid period why no sanitizer near to your outlet door. one guy was discussing with my and another guy suddenly behave like mad and he tried to hit me also.
so i called my uncle and told him to ask your store guy why they behave like this. even though they did not leave my uncle and the started arruging with us and tried to hit my uncle as well.
so we called police and told all about teh incident but still appolo guy was tried to arguing with police also.

As a customer neither i and anyone of my near dear will not visit any appollo store in feature.
so my request you to take necessary action on these kind of people who is creating bad image about apollo and also rude behavior to customer. At the end Appolo is going to face all blame .
hopefully my complain will address ad get justice to this.

Thank you so much for showing this kind of behaviour towords your customer.
i hope my complain will address and will get some

My Order ID #[protected]

I have ordered 2 packet of Soffy Sanitary napkin on 05/05/2021 and payment of Rs. 605 already paid in advance. the delivery date was 06/05/2021.
But till today i have not received my product. I have called them, they told me that order have been cancelled but online tracking showing order dispatched on 05/12/2021.
The fact is neither my product reached to me nor my money refunded.

I had booked a home sample collection from apollo 24/7 for 12th april 2021. The sample was collected on that day, but I never got the test reports back. These reports have now become totally useless for me as I had a doctors appointment for 15th april. So I mailed the team at apollo for my refund and even shared my bank details with them. After 15 days of continuous emails and calls to the customer care team these guys were just testing my patience. They guarantee a refund within 15 days but today it is 10th of may 2021, almost a month since the sample collection and I haven't received a single penny back.

My medicine order#[protected] was ordered and paid online on 5th May 2021 and was supposed to be delivered on 6th May has still not arrived till 8th May night. No updates have been provided regarding the non-delivery of the order and no response was made after repeated attempts to contact the customer care. It doesn't seem they care about the customers at all. If the medicine was out of stock they should not have taken the order and money in the first place, and when they knew they should have immediately contacted me and given full refund. They have a non-functional website, where even cancellation option doesn't exist. Kindly deliver the medicine you have promised to. Not delivering the medicine to my needy parent and then staying silent and unresponsive in this crisis situation is extremely hurtful, unkind and in very poor taste. Either the medicine should be delivered or complete refund should be made immediately.

My medicine order#[protected] was ordered and paid online on 5th May 2021 and was supposed to be delivered on 6th May. No updates have been provided regarding the non-delivery of the order and no response was made after repeated attempts to contact the customer care. It doesn't seem they care about the customers at all. If the medicine was out of stock they should not have taken the order and money in the first place, and when they knew they should have immediately contacted me and given full refund. They have a non-functional website, where even cancellation option doesn't exist. Kindly deliver the medicine you have promised to. Not delivering the medicine to my needy parent and then staying silent and unresponsive in this crisis situation is extremely hurtful, unkind and in very poor taste. Either the medicine should be delivered or complete refund should be made immediately.

Bought an oxymeter today morning for 2350/-. When tried using its giving abnormally low reading or showing finger out. The pharmacy refuses to return it. The one giving inxchange also same faulty. Bought from Apollo pharmacy, mijgori, gulbarga.

Dear Sir & maam. My health is not good and i have ordered some medicine through 24/7 service. The amount i have paid already and from last two days the status shows item has been billed and packed . But medicine is not deliver yet. In this pandemic situation already we all are depressed. In the same time Apollo service is more pathetic. One patient cant wait for so long time to get medicine. I have ordered two times ref order no : #[protected] & #[protected]. Both are in pending status. Kindly help me to deliver my medicine as soon as possible.

Respected sir,

i orederd from apollo pharmacy through phonepe switch on 21st april. Money was deducted but order was not confirmed. When i ordered, 1st three days the order was able to see in the cart, but now, in orders, my order is not there. I have mailed you so may times. Please response to my issue.

Thanking you,
p. Sai veena,
[protected].

Regarding my order. Status_Order ID:[protected]

I placed a order form Apollo and cancelled the order. The refund is still not done. I am unable to reach them. It’s still pending. No one from customer support is contacting to solve this issue

My order is not cancelling please cancel my order

Apollo247
Subject: Non Receipt of Medicines Home Delivery #[protected] : Order Delivered 24 Apr 21, 01:50 PM
Date Remarks
[protected] ORDER PLACED AT 1.55 AM #[protected] AP LIFE HAND SANITIZER LIQUID 5LTR
[protected] At around 3.49 pm I got a call from Mobile No. :[protected]. He told that he was from Swiggy. We refused that we have not given any order to Swiggy. The phone was cut. Since that person was calling my name & number correctly. That's why just after a minute, we called him back to know what was in order. That person stated that he will talk to his back end supplier & disconnected the phone
[protected] At 4.06 pm one message was received by me that Order has been delivered. We saw this message at around 4.45 pm. We instantly called that person again & ask for at which address the Order was delivered? That person intimated that when we refused that any order was given by us; he with help of GPRS gone to some place as appearing. HE WAITED THERE FOR SEVERAL MINUTES & FINALLY HANDED OVER THE ORDER TO ONE PERSON; STANDING AT THE SIDE OF ROAD.
[protected] WE contacted with Apollo 24|7 over +[protected]WhatsApp):
[4:50 PM, 4/24/2021] Apollo 24|7: Namaste Shrawani. Our records indicate your order[protected] has been delivered successfully! Did you receive the order?
[4:53 PM, 4/24/2021] Shrawani: No
[4:53 PM, 4/24/2021] Apollo 24|7: Oops! There seems to be an issue then! Please note that we take Incorrect delivery marking issue very seriously. Same will be escalated to the respective team and strict action will be taken!

Please hold on, while we connect you with our live chat agents to look into the issue right away! Our agents are online 8 am to 8.30 pm all days :)
[4:59 PM, 4/24/2021] Shrawani: I need help with my order
[5:00 PM, 4/24/2021] Shrawani: Help in delivering of Hand Sanitizers, as ordered.
[10:53 AM, 4/25/2021] Shrawani: HOW MUCH TIME WILL BE TAKEN FOR RESOLUTION
[protected] Mail to [protected]@apollo247.com all the communication from Chat Bot of Apollo at 11.02.22 am.
Received reply from HelpDesk Apollo247 on Sunday, April 25, 2021, 11:02:44 AM that :
 We deeply regret the inconvenience caused to you.
 We have sent your concerns to the relevant department and a support team member will reach out to you shortly.
 Allow us 24 to 48 hours to resolve your issues on priority.
[protected] Send a soft reminder to HelpDesk Apollo247 on Tuesday, April 27, 2021, 04:04:04 PM
[protected] Mr. Navin perhaps from support team of Apllo called me from phone (+[protected] & assuring to resolve the matter on Priority. I extended my thanks to Apollo for the same through mail also.
[protected] Received a reply from HelpDesk Apollo247 on Thursday, April 29, 2021, 01:22:52 PM that:
 Our team is working on resolving your issues.
 Someone from the support team shall get in touch with you shortly.
[protected] Received a call from Apollo Support Team; repeating the same things.
[protected] Received again a call from Apollo Support Team; repeating the same things.
[protected] Sir/Madam
More than a week has passed but no visible resolution is being provided by you. Please note that:
 I have place the order to M/s Apollo.
 I am not concern with delivery person but only with my contents of order given. The retailer is responsible for the order until it is delivered to me, not the delivery company.
 You have asked for 24 to 48 hrs to resolve the problem.
Please note also:
 My item wasn't delivered to the location as appearing on your web page

 it's the seller's legal responsibility to sort out the issue.
 I had already ask you to redelivered the item.
 Due to delay in resolving the issue I had purchased another “AP Life Hand Sanitizer Liquid 5 LTR” from your Apollo Pharmacy, Golf City, Shop No 39 & 40, Plot No 08, Circle, Sector 75, Noida, Uttar Pradesh 201307; therefor now you refund me in full.
O[protected] Sir / Madam
When I will get my money back?
Thanks

I have placed the Order #[protected] on 26th April, still I have not received the order.
My I know when I will get the order and which store the order is assigned.

The existing ticket "512548 Issue raised by customer : [protected] - Pharmacy, Delay in pharmacy order".

No response from the pharmacy customer care:[protected]