| Address: | Apollo 247 Pharmacy online |
Date of Incident: 22/01/2022 (order received)
Order No.[protected]
Bill No. 17536DS0145720
Client No. [protected]
While placing online order from Apollo 247 pharmacy, I had ordered
"Healthvit Organic Apple Cider Vinegar 500ml" for which they charged Rs.405/- stated it as an ORGANIC product.
But when the product was delivered, I have received non-organic general "Healthvit Apple Cider Vinegar 500ml"
I raised a request for return of the product using their mobile app providing all the order details and even a photo of the product received.
Then I got a message asking for the photo of the product.
Then I sent an email to customer care, with the photo and again the order details.
Then after a long wait, got a mail saying someone will call me and request for Order No, customer name, phone number, which they already have, still replied with requested information. Till now, I did not get any call from them.
After one day I got a response asking for Batch No and invoice images.
For this again, I responded on time. But again no more response for that.
Really got frustrated with their customer care.
Desirable Resolution: Request for return and refund
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