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Apollo Pharmacy Complaints & Reviews

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Updated: Mar 13, 2026
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Apollo Pharmacy reviews & complaints page 23

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A
ankolekar
Feb 21, 2020
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behavior of salesperson

Address: sadashivgad, 581352

Hi often i visit opollo pharmacy and i feel great to shop there but recently the sales person are behaving rude. When we ask for a product, instead of giving they ask us to find or pick up by ourselves. How would we know where the products are kept? Why they are there if they cant assist the customer!? Also sales person put customers on wait. Rudely they speak up with the customers....
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A
adi reddy Sravani
from Hyderabad, Telangana
Feb 20, 2020
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no return of medicine!!!

Address: Beeramguda, East Godavari, Andhra Pradesh

I have been a regular customer of apollo pharmacy beeramguda. My doctor advised me to take vit d solutions and i have taken 5bottles of each which costed 73rs each. As my doctor said u can stop them now i have went for the pharmacy stating return of medicine, the guy stated me that there is no return policy or exchange since one mnth. I am a doctor and according to the usfda and other guidelines every pharmacy has a rule of taking the medicine...
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ROSHAN MORAS
Feb 15, 2020
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sleeping on duty.

Address: Shop No 1 & 2, Shanti Vihar Complex Mira Road, Shanti Nagar, opposite Sector 2, Thane, Maharashtra 401107, Thane, Maharashtra, 401107

On 15th feb 2020 at morning 5:00 am ist i visited apollo pharmacy at shop no 1 & 2, shanti vihar complex mira road, shanti nagar, opposite sector 2, thane, maharashtra 401107. I had an emergency and needed some medicines but to my surprise the shopkeepers were sleeping right in front of the gate and inspite of banging the gate.. Shouting and yelling they did not come out of sleep. Finally i gave up and started searching for a different store....
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Address: Opposite Marthoma Church Munnekolala., 560037

Refusal by this chemist to provide a particular medicine ultracet has been an issue for a long time, even after showing an image of the prescription. However today 6th february 2020, i visited the apollo pharmacy, munnekolala-3, marathalli, bangalore store in the evening with my wife with the prescription from apollo spectra hospital bangalore for two medicines. Upon reading the prescription the chemist said that its not a prescription of...
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SANDIP DABHI
Jan 24, 2020
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refund not given by apollo pharmacy

Address: Surat, Gujarat, 395009

Order i'd:[protected]
I ordered two product from apollo pharmacy on 22/11/2019. They delivered on 17 december (Delivered after 25 days) and only one product instead of two. They didn't deliver benadryl cough syrup so i contacted on whatsapp twice, mailed three times and called so many times. Each time they told you will receive your refund but even after two months from date of order i didn't receive any refund....
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Tanish7777
Jan 10, 2020
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very unprofessional + rude staff

Address: Apollo Pharmacy -Shop No: 2, 592/B Rishi Nagar, Rani Bagh Shakur Basti Delhi, New Delhi, Delhi, 110034

Apollo pharmacy - shop no: 2, 592/b rishi nagar, rani bagh shakur basti delhi
I'm talking about the apollo pharmacy on the above mentioned address
There is one lady staff here who is extremely rude and unprofessional towards everyone
It took me 1 hour just to buy a face wash from here
She also talked very rudely with me... When i said that you've have to talk nicely to me, she said "kyo"
And before me...
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Address: 508254

In my town sales boys in the pharmacy are selling medicine for prices higher than the mrp deliberately since one and a half years and for uneducated senior citizens this problem is even more and i myself had caught the sales boy 2 times for doing this for me and they are not even adding points for buying medicines in apollo membership system and they are adding it to their accounts and telling a story for me if i ask about points to be added...
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DS SAKLANI
Jan 6, 2020
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product not received

I purchased three product online by apollo pharmacy and paid 252/-, but received only two products. One product not received, i call customer care they were not any answer to me. I also mailed to apollo pharmacy, but they were not any reply. My bill attached. Please do the needful. My order i'd is[protected]

Thanks & regards
Dhaniram
[protected]...
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Ritesh
from Pune, Maharashtra
Jan 3, 2020
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order cancelled but no refund yet

Hi,
I ordered some stuff from apollopharmacy order #[protected], they cancelled it within a week on their end and not conveyed any message to me. When i inquired about it, they mentioned it's cancelled and you will get refund in 3-4 days. Now it's 3 week already gone, still no refund and just telling me, will look into it./... Worst service...
I want my money back......
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J
Jerry Axon
Jan 2, 2020
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refund for my product

Address: Madhusudan nagar, 751001

I purchased a product and paid for it 60 rupees. But due to out of stock the order was cancelled on 26. But they didnt informed me from their side through any official mail or messege. I call them around 6times. They ensure me everytime that we will take your messege higher authority and grant the refund but no conformation mail has been received till now. So please take a initial step about this refund process....
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Police officer
from Hyderabad, Telangana
Jan 1, 2020
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not providing prescribed medicines by the apollo doctors

Address: Madinaguda, Miyapur, Hyderabad, Hyderabad, Telangana, 500049

The gastroentrologist dr. K. J. Somasekhar rao has given some prescription of medicines. But there was not full course available at appolo pharmacy jubilee hills. I requested the appolo medical shop representative near to my house at miyapur to make arrange to bring the medicines by putting order. But the medical shop owner denied to give order. Therefore, it is requested to take action against the owner of medical shop....
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Bharathkumarkakkireni
from Hyderabad, Telangana
Dec 28, 2019
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different price for different payment methods for same product

Address: Sagar road .oppsite hotel sitara.., Nalgonda, Andhra Pradesh, 508207

Hi i am bharath kumar... Recently (Last week) i went apollo pharmacy (Newly opened near my house) to buy some over the counter medicine for my mom. After ordering medicine he billed rs20.. When i am ready for payment he changed the price to rs23.
When i asked him about the price change... He said you are paying with card so price is different... And in the same shop... When ever i asked for invoice... He always say... Printer not working......
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heartybrijesh
from Sangareddi, Telangana
Dec 21, 2019
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medicines not delivered

Address: Beeramguda, Hyderabad, Telangana, 502032

My order id[protected] was ordered on 12th dec and till today i. E. 21st december i have not received the medicines. On checking with the customer care, they told me that medicines were marked as delivered, but i have not recd the medicines. Also the "track your order" does not show any details. I have called the customer care almost 10 times and everytime they say that backend team has not responded.
This is heights of deficiency in...
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VijaySlm
from Bengaluru, Karnataka
Dec 19, 2019
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apollo pharmacy order - fraud app

Address: 560024

I have ordered baby best diaper through ask apollo app on nov 30th 2019. Still now the are not ready to deliver the order also i asked for the cancellation and refund the money. Since 15 day i am asking for the refund, in all the call they saying it will be processed but nothing happening.
Please dont order anything in ask apollo app. It is fraud app....
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Xavier Tubolt
from Jaipur, Rajasthan
Dec 19, 2019
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my order

Address: Jagannath Kachori Street, Mahaveer Nagar 1st, 1101, Sonbhadra, Uttar Pradesh, 324005

I had ordered the safi 500ml syrup and even paid it via paytm and from the last 7 days, my order is still on processing, i don't know what is happening. It seems that they have just engulfed my money and they are not even going to deliver the product or even return the money. This pharmacy and its working seems to be fake and i am never going to order from it in ever....
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Kalpana Mandradiar
from Chennai, Tamil Nadu
Nov 28, 2019
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ensure vanilla powder 1kg, 8 numbers

My order number being[protected]. My registered mobile number being [protected].
Order date is 15/11/2019. I haven’t received the product and been calling the toll free number but no proper response. I didn’t expect such a response from a reputed company. Consider this as urgent and send me the products as soon as possible. I have already paid on line as well....
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Reganmarks
from Mumbai, Maharashtra
Nov 25, 2019
Nov 7, 2023
This thread was updated on Nov 7, 2023
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rs.852 loss for an insulin injection change due to the dr. changed the insulin.

Address: Chennai, Tamil Nadu, 600037

I have procured medicine including insulin in apollo nolambur, in a week time dr. Changed the insulin, i have returned the unused insulin and got a different insulin, rs. 852 loss for the replacement. My bill number is 16342mb000032, i have escalated this issue with the supervisor sakthivel and his manager vinothkumar, not got the solution and they have blocked my number, kindly let me know the right person to get the solution.
br...
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SREEVISHNU WARRIER
from Bengaluru, Karnataka
Nov 23, 2019
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order# 000934470 - no response/delivery

Address: 560048

Hi - i had placed the following order#[protected] for 4 packs of similac2, cost for which was paid online. I received only 2 packs and i have been calling the call center since then regularly to either get my refund or delivery. Given that apollo's call center number is a premium service, i have incurred additional costs to chase and resolve my issue, but with no luck. I would like to highlight the pathetic support and poor customer service...
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amritha umesh
from Bengaluru, Karnataka
Nov 15, 2019
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product not delivered despite payment -#0000927450

Address: Apollo pharma, Chennai, Tamil Nadu

Despite several mails and calls to the customer care, my order #[protected] diabetic ensure refill pac in the name of sucharitha sundararaj has not been delivered to my billing address in chennai. The amount for the same has been fully paid. And its more than 3 weeks. Kindly update me at the earliest. I have followed up on chats, mails and over phone calls, but my issue unaddressed yet.
Request a refund of the amount paid, and i never...
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Kritika.agarwal
Nov 15, 2019
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phone number for bills

Address: 560100

Why all of a sudden its mandatory to give phone number for bills. The shop keep is saying he wont give give unless i give my phone mumber.
Can you please provide details as to how my number will be used and where is the rule that its mandatory. On the other hand, yesterday printer was not working in shop so she didnt give give me a hand written bill for the medicine which i purchased. Even after i asked for one.
Thanks, looking...
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