[Resolved]  Apollo Pharmacy — sold an infected eye drops

My dad has brought cromal eye drops - 5ml on date 26/03/2019 from apollo advantage cc-102, sainikpuri. I am suffering from hay fever so went and brought this eye drops.
Batch number: n70104
Manufacturing date: dec 17
Expiry date: nov 20
I found there were ants inside the sealed bottle of eye drops. Luckily i was able to see them and realized before putting the eye drops into my eyes. I have the bill, which shows the purchase date, item number and video of the product. After seeing this, my dad went and returned this drug back to pharmacy.
I would like to know what’s the reason of this negligence? Why there is no quality control or quality assurance happened on this batch?
Insects inside the bottle could have caused me lose my vision. By god grace i have seen them and saved my eyes by not using the eye drops. I want to know how big companies like cipla couldn’t trace this big mistake and pharmacy like apollo didn’t even realized and issued this drug to me.
Looks like it’s a failed batch, what actions are been taken for this failed batch?
Companies cannot play with individual’s life by selling an infected product like this.
And i would even want to know how pharmacy dealt with this?

Regards,
Lavanya
+2 photos
Was this information helpful?
No (0)
Yes (0)
May 2, 2019
Complaint marked as Resolved 
Apollo Pharmacy customer support has been notified about the posted complaint.
Apr 01, 2019
Updated by LavanyaGT
Didn't received any response from the Apollo Pharmacy.
Verified Support
Apr 01, 2019
Apollo Pharmacy Customer Care's response
Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Apollo Pharmacy
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    62%
    Complaints
    1997
    Pending
    76
    Resolved
    1203
    Apollo Pharmacy Phone
    +91 40 6060 2424
    Apollo Pharmacy Address
    No.96, Rabiammal Ahamed Maidden Building, 2nd Floor, Greams Road, Thousand Lights, Chennai, Tamil Nadu, India - 600006
    View all Apollo Pharmacy contact information