Apollo Pharmacy — Steri B Macz order not delivered for longer time

I ordered Steri B Macz on 16th December and supposed to be delivered on 20th December 2022. Till date, the product is not delivered and I asked for cancellation which is also not at all considered and kept on hold.

Its a prepaid order and they are making us frustrated by keeping no useful updates if we raise a complaint online. I was struggling since 20th December and no actions till date.

The order number registered is[protected] and the complaint number is 1540274.

I Request Consumer Complaints team to help us get this sorted at the earliest and get a refund.