Apollo Pharmacy — theft from your pharmacy representatives

Address:M. G . Road Kolkata 700104

I had 135.84 health credits on 31st may 2020. While redeeming on 09 th june 2020 the pharmacy tells me that their system is showing just 82.83 health credits. Please explain where have my rest of the credits gone? Isn't it a theft from your pharmacy representatives? Isn't it a disloyalty?
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    Apollo Pharmacy Phone
    +91 40 6060 2424
    Apollo Pharmacy Address
    No.96, Rabiammal Ahamed Maidden Building, 2nd Floor, Greams Road, Thousand Lights, Chennai, Tamil Nadu, India - 600006
    View all Apollo Pharmacy contact information