[Resolved]  Apollo Pharmacy — tried to sell me used insulin

Address:

560076

I have been buying mixtard 30 flex pen and a needle with that for almost more than one and half year from apollo pharmacy near my home. Yesterday when I went to buy the shop guy looked very confused and he took out mixtard flex pen from fridge and a needle and started billing it. I took pen and opened it, to my surprise I could see that a needle is already inserted inside and the content was at 200 ml instead of full vial when I asked the shop guy he was so confidently telling me that it comes like this only and it's new not used. I told him I have been buying for more than one and half year and needle separately, he replied this is how it comes and I even told him to look at content which is not full. He rudely replied this is how it comes. I asked him to give different piece he replied we have only this and he doesn't have another one, he was ready to bill the used insulin to me. I said how can I buy used medicine that too needle inserted and used by someone. That too its a critical medicine insulin. Which is used by some one else and might have someone's blood into it. I say this cos once when I was injecting insulin somehow lil blood from my skin got pushed into vial.
The issue is very serious but the shop guy is not aware of such things and is ready to bill. I didnt buy it but immediately called customer care and told the same. They didn't have any idea on what I told them. They gave me area managers number I spoke to him and told him the issues I faced. He just told me to come tom he will ask them to give me new one. But I told him to check on my complaint cos he may sell it to another person. He asked to come next day. Next day when I went there to buy new one the shop guy said he doesn't have new one and come after two days. I immediately called area manager and reminded him about my issue and also on new mixtard flex pen. He said forget about that issue I will get you new one and asked shop guy to get it from different apollo pharmacy. And made me wait for half an hour. One guy cane from different pharmacy and told he doesn't have he will go to another pharmacy and get it. I reminded area manager about shop guys behaviour on selling me used insulin. He said just forget about it and he can't be in one place to check all that he can just make sure I get new one. Everyone here just takes these sensitive medicine casually. I was amused by managers reply.