Apollo Pharmacy — Unethical order delay, cancellation and misinformation on app.

I have ordered (#[protected] thru Apollo pharmacy on 17th Dec 2021 and the delivery date shown at the time of order was 21st December 2021.
Have neither got the product nor any communication about expected delivery date.

Reached out to Apollo customer care multiple time and requested escalation on the delay and delivery of the order. i was assured that the respective action will be taken to resolve this.

on 26th Dec, today I've again called to the Apollo pharmacy just to check when is the expected delivery date, to my surprise they informed that the order is cancelled and i they can do nothing about it.

I've asked why was I not communicated of this and why the app is still showing will be delivered soon. there was no response .
what action was taken on my complaints till date . no response.
will it occur again, no response.
what should do if this repeats again . no response.

Very pathetic service from Apollo, its delivery partners and Customer support

Where Netmeds gets to deliver in 2 two days these Apollo guys cant even deliver in 12 days and fail to inform order is cancelled without prior communication.

Just because i have circle membership i have ordered thru Apollo and i must say this membership itself is a fraud in broad daylight.

I have all the phone conversations with apollo customer service and the screenshots of expected delivery dates.

i request authorities to seek appropriate audits and take action.