Apollo Pharmacy — Unnecessary notification via SMS even when we opt-out.

bais_shailu

from Bengaluru, Karnataka

Apr 25, 2023

Address:	# 36GKITCHLU NAGAR LUDHIANA PUNJAB PB 000000 INDIA
Website:	www.apollopharmacy.in

Hello,

I would like to bring to your notice that when we use Apollo's mobile app, there is a very tiny (not noticable for normal user) tick mark for subscribing to Apollo Pharmacy updates.

Firstly, it's made in such a way that any new user will pass it unnoticed & will become part of their SMS database.

And, when we start receiving the SMS, iit's just unprofesional same repetitive "Full Body Check-up" SMS' again & again.

What I did was opened their website & checked whether I cn opt-out? And, I opted out. But, they kept sending me the same SMS later too.

So, I complianed them regarding the same. They said I won't be receiving those messages again.

But, with minor changes it hasn't stopped yet. Every alternate day I get the same "Full Body Check-up" SMS messges.

Instead of Apollo giving me relief, they are harrasing me mentally by saying "Full Body Check-up" for a 38 year old like me.

Just because companies like Swiggy & Zomato have become large doesn't mean that every app in India follow the same trend.

Even, Reliance recently after acquiring NetMeds is doing SMS marketing. But, they send just a single SMS on wednesday, on the day of offer.

My mother was really in need of a Full Body Check-up, I used their service. Again still such messages havn.t stopped!!!

There should be an option to opt-out. As here blocking doesn't work as they use different names in SMS services websites.

Please resolve my query & see to it that their is a proper opt-out mechanism working effectively & their should be limit on the number of promotional messages per week.

Thanking in advance.
Shailendra Singh Bais

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Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2023

Apollo Pharmacy Customer Care's response Dear Mr. Shailendra,

Please share your mobile number so that we will add it to our DND(Do Not Disturb) list.

Thanks & Regards
Kiran

Apr 28, 2023

Updated by bais_shailu My mobile number is [protected].

Dec 15, 2023

Updated by bais_shailu Hello,

For god's sake stop sending me SMS. You guys are terrible with your marketing & I can understand being in marketing myself. When there is an option to opt me out, why the hell do I still get an SMS from you people, thrice a week?

Guys wake up, even Netmeds sends SMS just once a week. I think you people are doing some cheap marketing gimmicks with some big connections in the social circle.

I only asked you not to send an SMS to me. And, you people are playing with me by telling lies. I still get SMS' from Apollo. This is very irritating & the pharmacy business is not like Swiggy or Zomato to make business by learning a bit of copywriting.

I have raised a complaint to the department of consumer affairs against this harassment I received. Please stop it.

Thanks & Regards.
Shailendra Singh Bais.