Apollo Pharmacy — www.apollopharmacy.in order was not delivered

I have placed an online order [order id :[protected]] on www.apollopharmacy.in on 22nd june, 2020. The order amount was ₹2, 258.16 the status of the order changed to shipped on the same day but no tracking number was provided. My order has not been delivered yet.

I have contacted the customer care several times asking about the tracking number without any response. How many times do i have to contact customer care? Please cancel my order and refund the money if you cannot deliver it.