Apollo Tyres — 165/80R14 Swift Tyre

Address:

Raipur, Chhattisgarh

I would like to escalate the complaint regarding the tyres of Maruti Suzuki Swift Jan-2019 model. The vehicle undulates/bubbles while driving, the issue was reported to the Maruti Suzuki delegates while regular servicing. The alignment and balancing were also done regularly as advised by the service in charge.

After the regular follow-up finally, the claim has been rejected by your Apollo delegate. The tyre is under warranty in terms of year and odometer reading-wise both. The technical analysis report was shared by your delegate which seems to be unsatisfactory.

Also, Maruti Suzuki and Appollo both are passing the ball to each other and are not willing to take responsibility for the wear and tear caused in/by the tyres. Ultimately the loss is for the customers like us who have already been continuously reporting the issues to the parent company.

Also, when the matter was reported to the delegates who had accepted the issue with the tyre had replaced the original tyres with the Stepney and claiming the problem to be solved and had also not given the acknowledgement for the same after the false claim. Which seems to be an eyewash or a situation escape.

Trusting the brand name of Maruti Suzuki and Apollo and the probability of getting the issue to be resolved, the patience was kept but after the regular followups and escalations, the issue seems to be thrown reverse on me i.e. vehicle user.

Request you to please look into the matter and take immediate action on the same.

Complaint Ref. no.: TC[protected]
Complaint Ref. nO..: TC[protected]