[Resolved]  Apollo Tyres — 2 tyres of variant -195/55 r16 both front and rear positioned at driver side (right side) had side wall bulges. just driven 10000 kms in one ye

Address:500019
Website:www.apollotyres.com

I own maruti baleno, which i purchased last year on nov28 -2017. Distance driven is 10000kms. Recently, i have noticed side wall bulges/bubble on both the tyres at driver side (Both front & rear tyres). It happened when i had covered 750 km distance stretch small long trip, covered almost entirely national highway roads. And i can assure that i have driven my car in safe speed very cautiously. There is no scope of being having a high impact during this trip as my whole trip covered national highways roads. Sooner i realised this issue, notified it to apollo service engineer via warranty dept from locally authorised service workshop. Service engineer came to the service centre and made a detail examination. He told the side bulge issue might be caused due to the high impact of tyres with sharp potholes and it does not fall under manufacturer defect. So the claim will not be accepted.
In his report, he mentioned that the tyres tread depleted only 18%. So almost ~82% of tyres tread is still usable. Indeed, my both tyres condition is very decent.
1q) my foremost question to apollo is only 18 % depleted tyre tread is very prone to have such kind of impact bulges what if the tyre's tread depleted more than 40- 50%?
That means tyres would have been burst on such impacts and would have been a life threat to car riders. It is evident that we, consumers are risking our lives by relying on these apollo tyre manufacturer. Apollo should be answerable for these key safety issues.

Either the tyres that were provided originally in my car is having a manufacturing defect or apollo is not following quality standards in the tyre manufacturing. Also, if apollo finds the main issue is due to indian road standards, then apollo should have been opposed or recommended maruti nexa baleno manufacturer not to use this kind of tyres 195/55 r16 in baleno vehicles.

I request you to please look into the matter and do the needful to replace the tyres.

Best regards,
Mailtoc. [protected]@gmail.com
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Feb 13, 2019
Complaint marked as Resolved 
Apollo had given discounted Tyres as a resolution and completely satisfied with this adjustment
Apollo Tyres customer support has been notified about the posted complaint.
Verified Support
Jan 24, 2019
Apollo Tyres Customer Care's response
Dear sir,
We are happy to help you!
Request you to share your contact number and suitable time to call you.
Regard,
Apollo Tyres
Feb 06, 2019
Updated by Mohan Rao .vanimina
Hi Team,

Please call to this number [protected]
If possible try to call immediately by today.
I have been waiting to close this concern as I'm riding my CAR with these problematic tyres.

Br
Mohan
Feb 07, 2019
Updated by Mohan Rao .vanimina
Hi Team,

I'm waiting for your call.
You can call anytime. Im hoping you would make call sooner as possible.

Br
Mohan
[protected]
Feb 12, 2019
Updated by Mohan Rao .vanimina
Hi team,

I didn't receive any call yet.
There was no proper response from the Apollo customer team. Seems they don't care about their customer concerns. I feel escalating my grievance even at this consumer complaints platform also does n't work either.

I need help desperately from the Consumer complaints team to deal with this issue.
Feb 13, 2019
Updated by Mohan Rao .vanimina
Hi Team,

Yesterday I got a call from Apollo Service Engineer, Ramesh Chandra and was pleased with the resolution he has provided towards my concerns.
Also, he made me understand the actual facts and views that are involved in this pertaining tyre issue from the technical point of view.
I'm completely satisfied with the provided explanation and commitment towards mine issue.
So closing this complaint as resolved.

Thanks & Regards
Mohan
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