Apollo Tyres — Apollo Amazer 4g eco 165/70/R14

My New Grand i10 Nios came with Amazer 4g eco 165/70/r14 tyres. After running 7000 Kmsi saw a bulge on the side of FR tyre.Went to the car dealer as its been 1.5 years and the tyres are under warranty and he kept the tyre and contacted the tyre dealer.

Got the call from the surveyor and he tells me that warranty cannot be availed as you have hit a pothole and the tyre is damaged.

Firstly, I regularly check my tyre air pressure and ensure they are at optimal levels.

Secondly, I never hit a pothole so hard that the tyre should damage and bulge.And if it bulges by hitting any minor pothole then it says a lot about the quality of Apollo tyres.

Thirdly, the official report the surveyor gave me does not explicitly say damage due to hitting a pothole.It provides multiple reasons like road hazard, pinch shock, mounting/dismounting damage, improper repair, tread /shoulder puncture etc when he could not prove any of the following. No puncture is to be seen on the tyre, no repair work etc

Fourthly, For all the highly technical language used in the report or the warranty policy it eventually comes down to the word of company surveyor against ours(the customer's).What parameters and process the company use for assessing the cause of damage is opaque and the final report could not even specify a single reason and gave myriad of technical terminology.

Finally, the report says they are "unable to process my request for warranty as it doesn't fall within the prescribed parameters of warranty policy i:e Manufacturing Defect" . Honestly, if this is the sole parameter then what's the use of complaint centre or a warranty policy altogether as I have never heard a big corporation own upto a manufacturing defect.

In my opinion Apollo Tyre warranty is just a sham.
Bulging tyres with just 7000 km when the company claims 100000 on amazer 4g.
And these are not even SUV tyres which can be used for off-roading or a rally racing car tyre which goes through so much wear and tear.

Very bad experience and a highly opaque process.

Complaint Ref Number- TC[protected]
Complaint Date- 17/08/2021