[Resolved]  Apollo Tyres — new tyre (215/65/r16) damaged/punctured after driving for 4800 kms

Address:560068
Website:www.apollotyres.com

I bought renault duster on 25th aug 2017 and its 22nd jan 2018. That is almost 5 months.
I got this vehicle as i wanted to do long/off-road drives.
To my surprise, i found one of my tyres got damaged/punctured when i was coming back to bengaluru from a trip to mysuru.
I was at speed of 60 to 80 kph and was on the highway most of the times (No off-roading)
I applied for tyre replacement and they sent back report stating following:

"it is our motto to give customer satisfaction an outmost importance, however we find ourselves
Unable to process your request for replacement under warranty period as the same doesn’t fall
Within the prescribed parameters of warranty policy. I. E. Manufacturing defect."

Its a pain to buy new tyres within 6 months of a new vehicle. I bought duster assuming i would be able to enjoy the strength but looks like apollo tyres is the weak point. I request for a tyre replacement.
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Aug 6, 2021
Complaint marked as Resolved 
Apollo Tyres customer support has been notified about the posted complaint.
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Dear Maninder Lall

We would suggest you to please get in touch with your nearest dealership for better assistance in this regard. Please click on this link to locate your dealer, http://bit.ly/1BPtIXx.
Feel free to contact our toll-free number[protected] for any help!

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