Apollo Tyres — Tyre Burst while driving on highway and the total car reading was 15605kms.

Address:

Vijayawada.

Hi Team,

I purchased Ford Figo Bu variant which comes with your Tyre 195/55- R15 " alloy wheel with tube less Tyre. My vehicle travelled 15605Kms and the Tyre got burst on the middle way of my journey. I raised the complaint and the tyre went for investigation and the shocking news is that after 2 days of verification the reports concludes the tyre got burst due to sharp object penetrated. that report was given by a human Machine so called customer support engineer Mr. Kota Mallaya -Vijayawada Apollo tyres.

while I went to him to know the case and scenario his answer toward the customer is very arrogant and attituded, that if you need a tyre purchase a new one or else file a legal case as per the report.
while coming to the report he briefed the damage by his naked eyes nor any computer machine or tool checked the tyre.

as a professional engineer I works in international software manufacturing company I could explain more better than him by suggesting a customer to purchase a new one by offering him a minimum discount for not loosing a customer to the company.

his answer make me anger and I escalated the issue to the FORD high authority not to purchase Tyres for their cars from Apollo.