To
The Consumer Forum of India
Dear Sir/Madam,
I am writing to formally lodge a complaint against Apptronix India and Apple India regarding the mishandling of my MacBook Pro, which I purchased in February 2024 from Apptronix located in Inorbit Mall. I also acquired Apple Care+ at the time of purchase.
In September 2024, I discovered physical damage to my laptop and took it to Apptronix in Banjara Hills for servicing on 10th of September. I was informed that a part needed replacement, which would cost me ₹25, 900. I paid this amount in good faith, expecting a timely resolution.
However, after making the payment, I received no updates from Apptronix. To escalate the issue, I contacted Apple India, where I received a more satisfactory response. Apple offered to refund both the entire cost of the laptop and the service fee I paid to Apptronix.
Unfortunately, I have now spent over 45 to 50 days without my work laptop, significantly impacting my personal and professional life. As of now, the refund process has not been completed, and I have been informed that it will take an additional week, which is unacceptable.
I have retained all relevant invoices and email communications with Apptronix, which I am prepared to present as evidence.
I kindly request your intervention in this matter to expedite the refund process and address the inconvenience I have faced.
Thank you for your attention to this matter.
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