Apple India — I Phone 13 display turned off after an update.

Dear Apple Support,

I am writing to report a serious issue with my iPhone 13 and to request an immediate resolution.

Two days ago, I updated my iPhone’s software to the latest available version. Following the update, my phone’s battery drained completely and the device turned off. After about 30 minutes, I connected it to the charger. Although I could hear incoming calls and notifications, the screen remained black and unresponsive. To make matters more confusing, I also noticed that my ringtone had changed to a different one without any input from me.

Following advice from your IT support team, I was told to attempt a software repair via PC. Unfortunately, due to issues with my PC, I was unable to proceed. I then visited an authorized Apple service center, hoping for a solution.

To my surprise, I was immediately told that the display needs to be replaced, and that this is a common issue with the iPhone 13. My phone is in excellent physical condition — it has not been dropped or damaged, and there are no scratches or signs of impact. It is unacceptable that a device in perfect shape can suddenly experience a critical failure, especially just two days after a software update.

I was also asked to pay ₹2, 500 for diagnostics and potential repairs. After the payment, I was told that the issue cannot be fixed and that display replacement is the only option. If this is truly a known issue, I strongly believe Apple should take responsibility and provide free replacement or repair.

I am requesting the following:

A free display replacement or device replacement, as this appears to be a known defect.

An explanation for the sudden ringtone change without any user action.

A clarification on why this issue occurred right after a recent software update and why it wasn’t preventable.

I have always trusted Apple products for their quality and reliability, but this experience has been extremely disappointing. I hope Apple stands behind its product and resolves this matter appropriately.

Sincerely,
Benson Babu
[protected]
Q4Q3L09W62