[Resolved]  Apple India — Im complaining about things not covered under warranty

1. Ref BW40GEKXTMZC dated 11 May 2022.

2. I had submitted my phone on 11 May 2022 which is under warranty with some problems in the phone as mentioned in the above ref id.

3. Planet care Indiranagar told that it is due to corrosion whereas my phone had never fallen in water nor even exposed to water / rain.

4. I also read the Terms and conditions throughly and I couldn’t find anything regarding corrosion. However the in the apple community that is in apple discussions there was a question asked regarding corrosion of the port and the same also has been answered and resolved please check the screenshot attached below. Also in apple community an apple has also recommended that even for the accident damage it will be covered under warranty and shall be replaced.

5. Planet care nor apple support did not inform me or update me until and unless I asked for it? I called on 15 May 2022 and spoke to Deepika [protected] on this number and she told she will update or the technician will update which dint happen that day. The next day I again called her and requested to update then after that I Rcd call from +[protected] planet care at 11:00 and he told the warranty thing is denied due to corrosion and then I called the apple support and I spoke to kanika she told they had informed/ e-mailed them on 14 May 2022. Whereas a person who called from this number[protected] informed the mail was reflected today how is it possible. It is their duty to inform or keep me updated now I’m using the he spare phone I have and I’m in need of my phone a lot more things are there however let me end here.

7. After I’ve convinced them that the corrosion is covered under warranty and now they have come up with new problem that there is the dust internally and that is not covered now.

6. In view of the above it hereby requested to please solve the problems given in the description of my phone service record / job order Please look into the matter ASAP.

Thanking you,
Was this information helpful?
No (1)
Yes (2)
Aug 1, 2022
Complaint marked as Resolved 
Complaint comments 
Share
Tweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Apple India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    7%
    Complaints
    1382
    Pending
    0
    Resolved
    100
    Apple India Phone
    +91 80 4045 5150
    Apple India Address
    19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India - 560001
    View all Apple India contact information