| Address: | Sarjapur Road, Bengaluru |
I am writing to file a formal complaint with the Consumer Forum against Apple regarding the unresolved issue with the repair of my iPhone 15 Pro Max.
As a Apple customer for over a decade, I have always relied on the quality and reliability of Apple products. However, my recent experience has left me deeply disappointed and frustrated. Despite my diligent care of the device, it encountered a significant problem within just four months of purchase.
Upon contacting Apple Support for repair, I was informed that the damage was attributed to water or liquid exposure and therefore not covered under warranty. This assertion is both puzzling and distressing, as the device has never come into contact with any form of liquid during my ownership. The explanation provided regarding the change in color of an internal paper indicator, supposedly indicating water damage, does not align with my usage and care of the device.
Furthermore, the inconsistency in communication from Apple customer care executives has exacerbated the situation. Initially, I was assured that the repair would be covered under warranty, only to receive a subsequent call stating that nothing could be done due to the alleged water damage. This abrupt change in stance is unacceptable and reflects poorly on Apple's commitment to customer satisfaction.
Despite assurances of receiving an email detailing our conversation, I am yet to receive any such correspondence. This lack of follow-through further undermines my confidence in Apple's customer service standards.
As someone who has invested in numerous Apple products over the years, this experience has tarnished my perception of the brand. Moreover, it has disappointed my entire family, who are also avid users of Apple products.
I urged Apple to thoroughly investigate this matter and provide a swift and satisfactory resolution but there was no response from Apple on this.
Finally I am left with no choice but filing this case to the consumer forum to seek guidance and support.
Sincerely,
Prabhat
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