[Resolved]  Croma 1 Ton Crc1067 Portable Air Conditioner — Cheating customer

Address:

Bangalore, Karnataka

I bought a “Croma 1 Ton CRC1067 Portable Air Conditioner” on 19/04/2103 having the order number: “SLE00355593” and got the delivery on 20/04/2013 for Rs23999.

The problem is that, the device is not cooling the room. I could feel cold air if I am sitting just in front of the device and rest every where it is hot. I tried running the device for the entire night & couldn't see the temperature falling below 26 C (displayed on the device) with respect to an outside temperature of 29 C.. I even tried closing the entire air gap and also leaving some gaps open, but couldn't see the device chilling in either cases.

The device is not able to chill the room, even after continuous long hour’s operation, and eventually it is heating up the room (if the device is running for a long duration with out cut off). I have raised several complaints / service requests regarding this concern.

A technician named "Senthil Vel" visited my apartment on (26/04/2013) and verified the problem for about 1.5 hrs. He set the cut off temperature to 21 C and observed that the temperature is not falling below 26 C(The room temperature was 29 C before running the ac).


I have raised several complaints from the next day of the of device delivery . I even made the technician to speak to the customer care during his visit (26/04/2013) regarding the issue. Until now I am not satisfied with the performance of device. It is my regular routine to speak up with the customer care person & mail them daily. The customer care person is blaming me that I haven't taken the Job sheet from the Technician when he visited on 26/04/2013 and it is my responsibility to get it from him. Since I didn't take the job sheet from him they can't do anything.

I 'm totally fed up with the corma service and the product (portable ac). The customer care people are fooling the customer by giving fake commitments and they are just pushing the time. I think that I bought a very expensive heater in the name of “Croma 1 Ton CRC1067 Portable Air Conditioner”. I was not even given the free stuff which was displayed on the website when I placed the order. I don’t want to stick with croma anymore because of their annoying product and the worst customer service.

Considering the issues mentioned above, I would like to get a refund of the product as early as possible.

Som Appu