Kent Service Center — Company spends money only on advertisement

Address:

Ghaziabad, Uttar Pradesh

Hi,

This is to bring to your attention the kind of service I am receiving from Kent service center. I have Kent RO installed at my place, actually it is in the whole society. They have dedicated phone numbers provided on which customer can call if they have any issue with the RO System. These number are
[protected] and [protected]. The whole episode goes like below:

Yesterday at 9:00 AM I called above number and lodged a complaint that my RO is not working and its tap is broken. Person said that engineer will visit by 12:00 and it will get rectified. I requested if it is possible to do it earlier because I have to go to the market to do some other stuff, he said it wont be possible to do before 12:00, I said okie fine, please make sure to do it by 12:00. He said dont worry. At 1:00 PM I again called and asked him no body has still visited and I am waiting just for you and have not been going anywhere else. He pretended, oh! nobody visited? my person is already there in your society, he said he will be there in another half an hour. I called again at 2:30, he said I should not worry, the work will surely be done by the end of the day, he has already given the new tap to the person visiting. I again called at 4:30, he did not pick the phone. I again called at 6:00, he again did not pick up the phone. I wasted my whole day and still no work was done.

Next day, means today morning I again called him at 9:00 AM. He picked up the phone, I asked him what kind of service you provide, you promised work will be done by yesterday and yyou stopped picking up my phone. You have pathetic service, and can you believe what he said "sir pathetic service to hai, main kya karun, ladaka kal chala gaya doosron ka kaam karke, nahin gaya aapke pass, main aaja karvata hoon pakka." I said by what time, he said in another 2 hours, means by 11:00. I waited till 12, then I again called him, this time he had his both the above numbers switched off. I got furious. I went downstairs to complaint about these folks to my society manager. He got this guys home number and called him and reprimended him to rectify the issue in next 1 hours means by 1:00. He assured the manager that he will do it. But I called him again at 1:30, this time he said "ladaka already pahuncha hua hai, woh kar degga. I was furious and I asked him by when? and why you keep on making false promises? He said he will ask his guy to call me. I got a call from [protected]. He said he will reach in another 1 hour. Now imagine, the guy himself is saying that he will reach in one hour but other person was saying that he is already there. I asked him to reach with in half an hour, otherwise I will complaint to the higher authority of Kent, he started LAUGHING and said he will come. Seems the whole Kent company is corrupt, it is normal for them if we complaint to anybody be it GM of the company or any Manager!!!!!! That is why he laughed. So I made up my mind to lodge a complaint here so that other consumers should also know the real thing behind this company. They are fake, they just spend money on high advertisement but they do not provide good customer service to the customers who have bought there products.

Now if they come to visit me, I am not going to pay them for rectifying the issue. My phone number is [protected]

I just warn you to not buy kent products because after service is so damn pooor.