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Kent RO Customer Care
Kent RO Systems Ltd
Customer satisfaction rating: 60%
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2079
COMPLAINTS

Kent RO Customer Care

Kent RO Systems Ltd

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Address
A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201309

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
267
down
149

Phone:
Phone:
up
185
down
121

Mobile:
Mobile:
up
78
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57

Customer satisfaction rating
60%
Complaints
2079
Pending
689
Resolved
1068
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Good news! We have a good connection with the company and they're good at resolving user complaints.

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Kent RO Complaints & Reviews

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Kent RO — Warranty card

 RenukaJogdand on Jul 31, 2020
I purchased kent ro in oct. 2019 from amazon.in my machine i didn't get the warranty card. After 6 months i faced some issue...
Complaint category Electronics & Appliances

Kent RO — Warranty card missing

 RenukaJogdand on Jul 31, 2020
I purchased kent ro in oct. 2019 from amazon in my machine i didn't get the warranty card and that without warranty card they...
Complaint category Electronics & Appliances

Kent RO — Kent RO bought in 2018 September

 Vivek khurana delhi on Jul 28, 2020
I bought KENT RO on September, 2018 and after buying the same i am thinking why I bought this product called RO from KENT...
Complaint comments  Comments  (1)Complaint category Appliances

 yamunaji on Jul 27, 2020
The service provided by om kent ro
Is hopeless.
Can you call me on [protected]

Complaint Status


[Jul 27, 2020] Kent RO customer support has been notified about the posted complaint.
Complaint comments  Add a commentComplaint category Appliances

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    Kent RO — kent new grand ro machine taking lots of time to refill water

     SATNAM SINGH Gulati on Jul 25, 2020
    Dear sir / madam,  
     we have purchased kent new grand 8 litres ro (B07p5qr6kg) order number[protected] 
    Complaint category Home & Garden

    Kent RO — AMC Expiration Date Incorrectly Updated (Short by 3 Months)

     Gautam Shiv Seth on Jul 24, 2020
    This is regarding Kent RO Water purifier Grand installed at our place for the last over 10+ years. The registered mobile number...
    Complaint category Appliances

    Kent RO — Kent Ro appoints bad agency people for service

     Yashjain21495 on Jul 23, 2020
    Kent is using low cost spare. They do not have proper service agency. People cheat and they send wrong service people. I had...
    Complaint category Water Heaters & Geysers

    Kent RO — Poor service and seeking for money always without giving service

     Valasa Pawan Kumar on Jul 22, 2020
    Dear Sir

    After Buying KENT PRISTINE Water Purifier In the year 2/07/2017...It worked only for 1 Year ...now...
    Complaint category Appliances

    Kent RO — after sales service not provided

     anuragsugandhi on Jul 22, 2020
    The complaint [protected] is filed on 18th june 2020; it is still unattended and it frequently submitted for cancellation...
    Complaint category Electronics & Appliances

     anuragsugandhi on Jul 22, 2020
    I have logged complaint since 18th jun 2020 but still my complaint is not attended. Kent is not bothering to communicate to me to fix error. I have escalated to the possible highest level in kent but there is ignorance.
    Complaint no. 246273

    Complaint Status


    [Jul 22, 2020] Kent RO customer support has been notified about the posted complaint.
    Complaint comments  Add a commentComplaint category Electronics & Appliances

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       ravi119 on Jul 16, 2020
      I am suresh and i am living in mumbai area. I have been making complaints to kent ro dealer n. S. Aqua solution for 10 days as of now. But they are not attending complaints.

      When i place complaint via app the complaint gets assigned to delta systems and they

      I do not understand if you cannot attend complaints then why take amc. I have repeatedly mailed to kent service center but i have got no response from there.

      It seems to me that you all are running fake businesses here and are only to collect amc amount.

      Complaint Status


      [Jul 16, 2020] Kent RO customer support has been notified about the posted complaint.
      No action taken from kent or N. S. Aqua
      Hi Suresh, We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details via direct message. You may also send your details to [protected]@kent.co.in or call us at +91-[protected] Regards, Team Kent
      Complaint comments  Add a commentComplaint category Appliances

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        Kent RO — Unauthorised charges

         SHAMBHU135 on Jul 15, 2020
        मेरा kent grand mineral ro number kr[protected] जो कि सही प्रकार से नहीं चलने...
        Complaint category Unauthorized charges

        Kent RO — Pathetic services by kent ro

         Kuldeep2614618 on Jul 14, 2020
        I purchased new kent ro and they told me that it will be install within 24 hr, we alloted your complain to a guy narender......
        Complaint category Electronics & Appliances

        Kent RO — Kent service delay more than 6 days

         Jitendra Gochhayat on Jul 14, 2020
        Water is life. Kent is promoting its products assuring customers the best services before purchasing. After purchase, it's...
        Complaint category Appliances

        [Resolved]

         Hanish Singh 456 on Jul 10, 2020
        Hi team, my name is hanish. I have registered a service request to kent on[protected]. Accordingly i got the service request number [protected] on that day. I got a sms in response to my request stating that it is been allotted to sunshine services. Till now none from kent or sunshine has contacted me regarding the service request. I have even mailed the request to second level escalation matrix telengana as mentioned in website. But also no response from the team. I am really disappointed and you guys are making me feel that i did a mistake by choosing kent. Kindly request you to look into this at the earliest.

        Thank you
        Complaint marked as Resolved 2020-07-15 23:03:24
        The Kent company has arranged some other technician I guess. But they haven't directly contacted me. Atlast my service request has been solved. It took only five minutes or so to complete it. Thank you

        Complaint Status


        [Jul 10, 2020] Kent RO customer support has been notified about the posted complaint.
        I got a call from [protected] . He was about to visit my residence on July 13 2020. I dailed his number almost 5times yesterday and messaged him twice and whatsapped him thrice. But that so called busy person has no time to respond. I am a customer and he treats me like this, as if I don't have any other works apart from calling him. Such kind of behaviour is literally immature. If he is not able to come or it is being delayed, a response has to be given. Well I think this made me more disappointed. I don't understand what's wrong with this service. I will strongly recommend others not to purchase the Kent products by sharing my experiences. I kindly request you to arrange the service person at the earliest or please take away your machine. I will also try proceed legally if don't get any response from Kent. It's really pathetic.
        Thank you Kent team for responding at last. I am really happy with your service. But I hope this kind of thing doesn't repeat again. Technician resolved the issue in hardly 5minutes for which I was waiting from 10-12days. Thank you team for prioritising my issue and helping me to get it solved.
        Complaint comments  Add a commentComplaint category Electronics & Appliances

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          Kent RO — Service call pending send 1 month

           Samir Newale on Jul 2, 2020
          I’ve logged in call for my kent machine service on 09.06.2020, however, no person had visited or called. When called to...
          Complaint category Electronics & Appliances

          Kent RO — product warranty not covered through complaint raised within warranty period

           jannela on Jul 2, 2020
          I raised a request through phone call in the month of march for general servicing of my kent ro, but there was proper response....
          Complaint category Appliances

          Kent RO — Order not delivered

           mbjayswal on Jul 1, 2020
          I have booked Kent make blender costing rs 1700 from KENT website and according payment made. The payment completed successfully...
          Complaint category Appliances

          Kent RO — Water is not coming from the kent pearl purifier [Resolved]

           khushwanth on Jul 1, 2020
          There is no water coming into the transparent tank. I see the pure empty tank. I see the red light, but the green light is...
          Complaint category Appliances

          Kent RO — Fraud installation team

           Deepak Shingne on Jun 29, 2020
          I purchased Kent water purifier from Flipkart and request for installation to Kent company. Kent company allocated Gurukrupa...
          Complaint category Online Shopping

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