Kent RO Complaints & Reviews

We had purchased 2 Kent Vaccum cleaners and apparently both of them are not working. Raised a complaint through Kent App and it was allocated to a vendor VRK Enterprises. Case Id:[protected]. Had multiple calls with the engineers and also spoke to the Kent Area Manager (Bangalore) who committed to fix it within few days (Monday). The case is opened on 30-Jan-26. All the necessary documents are shared but no response yet to fix the issue....

Kent Maxx UV purifier purchased in May 2024 suffered two dangerous crashes due to a defective wall-mounting design—first in March 2025 during warranty, causing a head injury and months of headaches, and again in November 2025 after warranty, narrowly avoiding harm to a toddler. Technicians confirmed this is a known but unaddressed flaw. Despite repeated failures and safety risks, Kent refused support after warranty expiry. I have already...

I purchased a Kent RO water purifier on 26/08/2024 through the e-commerce website Amazon (Order No.[protected]. The product was sold with a 4-year free service warranty as advertised by Kent.

However, within just two months o[censored]se, the purifier began malfunctioning repeatedly. Despite multiple service visits by Kent technicians, the issue remains unresolved, and the product continues to be non-functional. This has...

After routine servicing of the RO plant, during which all the filters and the membrane was replaced along with faulty UV lamp, the water pressure at the faucet has dropped drastically.
After servicing the product should perform better, but it has made it worse, it's probably that the technician damaged the water pump or the hydrophore tank, now on revisit they will make me pay for the parts that were damaged by the technician
How...

Dear Sir,

This is for your kind information that our Kent RO service is denied by your service provider. We are the customer and user of Kent RO and availing facility since 2013 in the form of AMC. Company name is Aquair Service Point, Saba complex, 603, Khurram Nagar, Lucknow.
RO is registered in the name of Ms. Ragini Pandey, [protected], H No. B-114, Keshav Vihar, Near Kalyani Park, Kalyanpur Lucknow. Our AMC expiry...

I would like to draw your kind attention that, the company The company has totally failed to provided their services in time, whenever RO M/c is under AMC period. On 11.8.25 suddenly water purifier has stop its working. before this I had spent Rs. 3525/- for changed of spares sparts. on 11.8.25 Mr. Amit (Mobile No. [protected] - service engineer) had attended our complaint but regret to write here within half an hour again RO system has stopped...

Dear Kent Customer Care,
I am writing to express my deep dissatisfaction and concern regarding the repeated issues I’ve been facing with my Kent Supreme water purifier (Registered Mobile: [protected]), and the lack of proper resolution despite multiple service requests.
I have been a loyal and satisfied Kent customer for over 5 years, having previously used the Kent Super Plus model without any significant issues. However,...

Dear Kent RO Customer Support,

I am writing to express my dissatisfaction with the service carried out on my Kent RO system on 23rd May 2025. The technician replaced all five filters and charged me ₹7, 500, including one year AMC. However, the quality of service was extremely poor.

The technician completed the job in a hurry, did not demonstrate proper water discharge from the filters, and left without verifying...

Dear sir, servicing done replaced all filters by your servicing person on 30 th apil 2025.However today 15th may 2025, my kent purifier not working. No water in the home .What type of servicing you are providing.

Your service person mobile number - [protected]

please take action .Kindly send your servicing engineer on urgen basis

note : filters payment receipt attached for your kind refrenece.br...

As my repeated calls, emails to Kent customer support and Helpline
have not yielded the desired result, I am compelled to send this complaint
Client call centre number:[protected] e mail [protected]@kent.co.in
I had bought a Crystal Star - B Zww black 1111238 Bearing sl. no. KR[protected]
equipment from Authorised distributor,   Evergreen Aqua systems, Chennai on 08.08 2024, got installed by A1service...

I am writing to express my strong dissatisfaction with the recent installation service provided for the Kent Supreme Alkaline Black RO unit.

The technician assigned for the installation not only refused to wall-mount the RO—despite my clear request—but also coerced us into sharing the “happy code” to prematurely mark the job as complete. This was done without properly completing the installation, which...

Dear Kent Customer Support,

I have been a loyal Kent customer for the past 15 years, trusting your brand for quality and reliability. However, I am extremely disappointed with my recent experience. I purchased a Kent Alkaline RO Purifier approximately six months ago, expecting long-term durability. During a recent service visit, your technician informed me that the RO membrane has already stopped working.

A...

The complaint was registered through their app and in the product of Just 10-12k, the yearly maintenance cost is of 6K from the end of first year itself.

I have registered Service request (Case Id:[protected] for Motor Noise issue and water container getting filled very slowly.
The Service agent came and replaced 5-6 filters including membrane and told me that pressure issue was due to blockage in these filters. The...

I purchased a KENT Super Egg boiler in January 2025 which worked for 1 week and then stopped working.
I called the Customer Care to help with the same and was asked by the team to physically visit the Service Center and discuss the issue there. I had to send my father specially to Kent Service center in Gurgaon near sector 14 or 15 and Ajay Rana who was the representative there asked me to leave the product and they will get the product...

I purchased a Kent RO Water Purifier, and since September 2024, I have been facing continuous issues with the product. Despite multiple complaints and follow-ups, Kent has failed to provide a proper resolution.
1. False Promises & Delays: Kent executives only call and ask for compromises instead of actually fixing the issue.
2. Mental Harassment: The repeated delays and poor service have caused extreme stress to my elderly...

We recently purchased kent water filter and noticed today that the filter is not working’s properly and the water flow is too slow. We didn’t expect this from such renowned company....

Hi Kent,
My Kent RO spare parts have been replaced by your authorised service centre on the 8th of April 2024. New spares have failed to work and a service appointment has been scheduled for the 31st August 2024. On 1st September 2024, the technician came to my place. A technician told me again that the Kent membrane wasn't working. I am wondering whether the one you installed is the used Kent membrane or if it is the new one, I am...

I have purchased a Kent RO 13.03.23. Since the time of purchase. Since the day of purchase I have been continuously having problems with this RO. It was covered in 12 months warranty. Even in the warranty period I had to call the service engineer ten times. After that I have taken a one year AMC. Inthis period I had to call the service engineer six seven times and had to spend more than Rs6000.00 Today when my RO was not working, I called the service engineer, he said the repair cost will be around Rs9000.00
The service engineer has been continuously telling me that this product (Below the platform RO) of KENT is not good and it is not worthwhile to spend money on this,
I request the Kent Manufacturers to see the issues and improve their product design and save themselves and their customers from such harrowing times with this RO machine,
B Magan

Kent Model No: 111005 - Kent Super Plus
Purchased Year : May 2018.

We were facing some issue with the water flow in our Kent RO water system. We raised a complaint on 18/06/24. Case ID :[protected]. It was assigned to CCC-Enterprises on 20th June and Kamal from the agency came for the service on 20th June.
Upon examining the machine he informed that the filters were worn out however the motor is in working condition. He charged Rs.6000 for the three filters he changed. We asked for the bill and he told us that we will be receiving it by sms/whatsapp but we didn't receive any.
The machine was working fine for hardly 10 days and then again we started to have issues from 1st week of July. We were not able to hear the sound of the motor. Again we called Kamal on the same day to come and check but he didnt come. so we raised another complaint with the customer service on 8th of July Case ID:[protected] and we we called many times and we were told they will send the technican immediately but they never came and it is still open todate without any update.
Water being an essential part of our everyday life we were truely struggling with a toddler and infant at home.

Finallly, we had to book through Urban company and we got an appoinment the next day. Technician who visited from UC informed us due to improper fitting there was water leakage which caused the short circuit blowing the motor and the adapter. He had to replace the motor and adapter which failed due to improper fitting on the filters and we had to spend 4800 to get it replaced.

He told the technician should have checked for leakage and fixed it properly. We were also told that the actual price of the filters are only around Rs.3000 and not 6000. Since we did not receive the bill we were not aware of the pricing.
Coming to the difficulties and frustration we as a family went through all this is unexplainable as everyday morning we would call Kamal he was lying to our face that today he will surely come and attend the issue. We want proper response and explanation from KENT SERVICE TEAM.
Is this the way you treat your valuable customers. We want complete refund of the Rs.6000+4800 we had spent as we were cheated and scammed by your service provider.His work was faulty and he kept giving false hope which is highly unethical and unprofessional.
We want immediate response and action to be taken as we have spent a hefty amount of Rs.10800 for a filter change, instead we would have opted for a new better brand RO system that are available in the market. We are ready to escalate this issue to greater level if needed.
Expecting your swift action and immediate response to yield justice to your valuable customer.

I have a Kent auro water purifier purchased four years back. The warranty is expired. The water purifier is making noise and am unable to use the same. I had requested service through the app. I received a message saying Dear Customer,

Your request[protected] was registered with us & is allocated to BPSF03131. Only visit charges will be waived off as your product is under 4 year FREE service. Please wait for authorised engineer detail SMS or call on [protected] for further help. Also download Kent Service App from www.gs.im/e/wiMZRj7Vtbp

You can also track your request's status from: Expect a delay in service if COVID-19 restrictions are applicable in your city.

KENT
But till date no body has come for any service help. The service person in Salem told that Kent is not supplying original spares so, they have cancelled their contract. Nonsense. It is also a type of cheating customers their one time investment. Sad to know once you make the money you neglect customers.