Kent RO Customer Care
Kent RO Systems Ltd
Customer satisfaction rating: 53%
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1715
COMPLAINTS

Kent RO Customer Care

Kent RO Systems Ltd

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Address
A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201309

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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229
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124

Phone:
Phone:
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156
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101

Mobile:
Mobile:
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66
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47

Customer satisfaction rating
53%
Complaints
1715
Pending
678
Resolved
740
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Kent RO Complaints & Reviews

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Kent Ro — water softener

 Ena Rohini Telang on Dec 13, 2018
I had purchased a kent automatic water softener which was installed at my residence at b 222 b, florence marvel villa, sushant lok 3, sector 57, gurgaon. The date of installation was 10/8/2016. The person interacting with us was you. The warranty paper is with me.

Within 2 years the system has gone bust. We were told by malik of kent ro ([protected]), the top lcd panel has got damaged due to rainwater and it needs to be replaced. He said the damage was caused due to its placement out in the open. Fact is we were told the system is waterproof and it could be placed outside. At the time...
Complaint comments  Read comments Complaint category Products & Services

Kent Ro — kent ro maintenance and service

 Frustrated Customer 1234 on Dec 11, 2018
The annual maintenance cost of our kent ro is extremely high. On top of the amc, we are paying about 5-6k for maintenance. This amounts to more than 50% of the cost of the r. O. Every year. The candles are not available in the market and we don't have any other option but to call their service department, where again the service is pathetic. This is clearly a marketing malpractice as we weren't informed of these annual and additional charges at the time of purchase. We need to get a proper resolution for this complaint and not just a simple note to contact your already pathetic customer service...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — malfunctioning of ro l.

 Pushpaawasthi070777 on Dec 10, 2018
I have purchased "KENT PRIME PLUS MINERAL RO" S/N :KR[protected], Item code- 11065 from "KENT RO SYSTEM LIMITED" A-2, Sector-59, Noida, UP on 27/10/18 vide Invoice No. S[protected]. This RO is not proper functioning since it's installation. Three times, on complaint, your engineers have come to our residence but failed to do it rectify. They all said that it needs to be replaced but your co. has done nothing till today. I am compelled to purchase mineral water from market whereas I have spend huge money on RO. Please arrange to replace this malfunctioned RO machine otherwise I would have no other...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — customer service. membrane charge discrepancy. rude technician.

 Rupal Durgule on Dec 10, 2018
Hi,

This has reference to case[protected].
This case is regarding change of filter, membrane, FRT for my water filter machine with following details

Make : KENT Grand+
Model# : 11001
M/C Sr. # : KR[protected]

The customer service team had informed following charges pertaining to change of filter
• R.O. membrane INR 2500
• R.O. membrane FRT INR 250
• Sediment filter INR 500
• Carbon filter INR 500
• Service charge INR 300
The installation was carried out by your service centre...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — old parts of kent ro given that do not last one month.

 A GOSWAMI on Dec 7, 2018
I paid 5500 for amc to axis consumer, kolkata for annual maintenance of kent ro water filter. The machine was defunct for one month in march, and again for a month in october. Very recently they changed the ro, and charged me 2750 for it. I do not even know if they gave me new parts, because in less than a month the machine has stoppped working. When we call the local company here, they do not receive calls. With the amount of money i have spent on servicing this machine, i could have bought a new filter. When we call consumer no they ask us to contact local company with whom we have amc, and this...
Complaint comments  Read comments Complaint category Other

Kent Ro — ro not working after 1 year

 dipak14013 on Dec 5, 2018
I have registered complaint more than 12 times in last month or so, still machine is not working after every day or 2 days some new faults occurred. Technician and even senior technician are not able to resolve issues at one time. They have changed almost all parts of machine and taken 1500 for amc, other amount for parts too but hilarious service provided by kent....
Complaint comments  Read comments Complaint category Appliances

Kent Ro — kent ro pearl water purifier

 AnandMDU on Dec 4, 2018
We have purchased this product 18 months back with a warranty period of 1 year. From past 3 months, we have spent almost rs. 6000 /- i. E., half of the product value itself.

For every visit from service agent, we have to pay rs. 300 /- even if the service requirement comes within a month from the previous service.

This product compared my previous product from other company is complex in make and service both. Company need to look in to it seriously and design the product which is having durability at least for 2 - 3 years with minimum maintenance cost to customers...
Complaint comments  Read comments Complaint category Products & Services

Kent Ro — product fall from wall: poor installation

 pawan2302 on Dec 4, 2018
I, Pawan Kumar Singh purchased KENT GRAND with serial no. KR[protected].

It was installed on 4th Mar2018, I gave the request for reinstallation due to room shifting on 24th Aug2018 but at this time guy had not installed my machine properly and it falls from the wall due to bad installation.

My product is damaged due to your bad service.

Today they came and charging me for the damage, Please help me in this regards...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — service complaint/unprofessional customer support

 VivekValderrama on Dec 4, 2018
Hi,
My name is vivek where i had subscribed for a service which was done with hopping amount of 3650 rupees saying it is fixed but the purifier didn’t even work for a week since then i have been contacting service centre every time they be saying same thing that technician will be visiting for service but none of them haven’t showed up it’s been two weeks and more than 10 times i have called and still same response, if this is something called a service i call it # service and unprofessional customer support.
This mail is to contact me on my number [protected]...
Complaint comments  Read comments Complaint category Other

Kent Ro — unethical behaviour of the technician

 Vinod Kumar A K on Dec 3, 2018
I had picked up a kent supreme model — which is feel is a white elephant and please dont buy this product and in case you have already fallen in trap please dont this product serviced by 5 star aqua water purifiers (I have been associated with this agency for close to 6 years)

Let me share my experience with them on 3rd dec 2018
I had reported a complaint about beep sound on (03/12/18) and the technician attended the complaint the same day in (03/12/18)
The movement the technician came in he checked the tds of the water and told that the output tds is around 600 ppm...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — didn't rectify the problem and caused one more problem.

 Satish Jeria on Dec 2, 2018
Technician (Farrukh) came to resolve alarm issue but he didn't rectify the problem and instead he created one more problem of leakage of water inside. Now ro isn't working at all and alarm is continuously buzzing.
He took 4050 at first visit and now he is asking another 1000 rs. Senior technician (Sanjay) also came. He also checked something and said he will discuss this issue with somebody and call me. But didn't call. Later on after waiting for so long i called upon and he is saying that you have to pay again
This is pathetic from kent people.
Never expected this kind of behaviour...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — fraud kent water purifier

 kpesala on Nov 29, 2018
Fraud Kent complaint number: 42681, Recently we have purchased Kent water purifiers Garnd Plus and I raised service request through online and next day service agent came and installed machine and also I requested service agent to install prefilter as well, they installed prefilter and took 900rs and extra 100rs for our satisfaction. After some time I have received message from Kent saying prefilter cost 700rs. We trusted Kent but Kent is not actually following values. Kent service people are doing fraud and took 200rs extra. It has been proved through Kent Nellore service manager via call center....
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — ro not working .complaint no-181121-03238

 Abhilashgaurav on Nov 23, 2018
My issue still not resolve after complain. My complaint no is[protected]. My complaint is pending since 3 days. All though my RO is under AMC.
Service engineer is denying to resolve the issue because they haven't the motor to change.

My family is bounded to drink dirty water.
If any health problem comes to My family specially my two daughters 1year & 5 years than Kent is responsible.

Kindly do the needful.

Regards
Abhilash
[protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — kent grand star - display sensor failure

 ValliappanR on Nov 23, 2018
I bought a kent grand star. The machine was installed on nov 12th. Exactly in 10 days and the display is showing a message low ro flow, low minerals.

The service engineer is saying the sensor is defective. How could such an expensive machine have defective product when they are charging a premium compared to other products

They aren’t even willing to replace the product even though during sales they said they would take care of everything with complete replacement. They said that’s the advantage of buying directly compared to online retailers.

Frustrating...
Complaint comments  Read comments [1]Complaint category Appliances

Kent Ro — local filters are fitted on the name of from kent

 varsha thakrani on Nov 23, 2018
I want to register a complaint against Anil Agency RO, MadanMahal, Jabalpur.They took 4800 rupees on the name of AMC, but have fitted local filters and not kent. Now they are denying that they did not fit it.
I had lost the receipt, but have found it recently. But they are not accepting.

Its a CHEAT on the name of KENT.
Pathetic Experience....
Complaint comments  Read comments Complaint category Appliances

Kent Ro — kent grand star

 mjain22 on Nov 23, 2018
Pathetic service from kent.
I bought my kent grand star on 5th nov. Since then led display is showing "high minerals".

Kent service technical opened the ro machine multiple times and replaced the sensor but still same problem.

I have been chasing up kent ro customer care number, every time i am getting false commitment that this issue will be resolved soon.

I have called them 15 times but even after so many days issue remain same.

It is manufacturing defect in my new ro but kent service so pathetic nobody bother to resolve the problem....
Complaint comments  Read comments Complaint category Appliances

Kent Ro — kent ro grand star stopped working after 3 weeks

 pratibha achary on Nov 21, 2018
Kent RO Grand Star Stopped working after 3 weeks of purchasing the product. They claimed it to be the best product among the Kent purifiers available currently. Raised a service one person visited but was not able to resolve the issue, said he will send a senior person. No one came after that. Even after repeated calls nothing happened. They put our call on hold every time. And after waiting just come back saying they have escalated the issue but nothing happens.
We bought it from Suraksha Water near kaikondrahalli, Sarjapur main road, Bangalore....
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — krishna builder staff butibori nagpur

 kb Nagpur on Nov 21, 2018
Dear sir,
We purchase a kent ro in yomax electronics shop no 002 sadonay pride, opp achraj tower 1 chhaoni sqaure, sadar, nagpur -440001. And his mail id is - yomax. Electronics@gmail.com. They are not reply our call,, we are soo irritate to his responses.. When we call to him, his personal staff behavior is sooo ugly,, and his phone number is [protected] (Manoj) we want so more ro but we will never purchase kent ro again. If any esquire please context us [protected] if you are not help to us.. We call grahak seva aayog..

Thank you....
Complaint comments  Read comments [1]Complaint category Building Developers

Kent Water Purifiers — online ordered materials yet to reach even after 20 days

 chuse on Nov 20, 2018
I had ordered for a kent tap water purifier online from kent website on 1st of november for order no #6850, knowing from my friends in advance on their miniscule presence in south india.

But till date i haven't recieved my materials and my mails and calling of their number[protected] is of no use as some body picks up the phone if they like or it keeps on ringing when transfered.

I have realized my mistake of ordering through kent and i am not doing this mistake again, so people out there if planning for water purifier please look for local options they are far...
Complaint comments  Read comments Complaint category Other

Kent Ro — krishna builder butibori nagpur

 kb Nagpur on Nov 20, 2018
Dear sir,
We purchase kent water purifier super star in date 26 sep 2018 in yomax electronics shop no 001, sadoday prise, opp acharaj tower 1, chhaoni square sadar nagpur -440001 ph[protected],
Our kent r. O service is pending.. And he is not coming.. When we call to him,, his behavior are soo rude.. Please help to us. And provide to us a service. If any enquiry please call [protected] mr umesh bansal....
Complaint comments  Read comments Complaint category Building Developers

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