Kent RO Complaints & Reviews

Dear Sir,

This is for your kind information that our Kent RO service is denied by your service provider. We are the customer and user of Kent RO and availing facility since 2013 in the form of AMC. Company name is Aquair Service Point, Saba complex, 603, Khurram Nagar, Lucknow.
RO is registered in the name of Ms. Ragini Pandey, [protected], H No. B-114, Keshav Vihar, Near Kalyani Park, Kalyanpur Lucknow. Our AMC expiry...

Dear Kent Customer Care,
I am writing to express my deep dissatisfaction and concern regarding the repeated issues I’ve been facing with my Kent Supreme water purifier (Registered Mobile: [protected]), and the lack of proper resolution despite multiple service requests.
I have been a loyal and satisfied Kent customer for over 5 years, having previously used the Kent Super Plus model without any significant issues. However,...

Dear Kent RO Customer Support,

I am writing to express my dissatisfaction with the service carried out on my Kent RO system on 23rd May 2025. The technician replaced all five filters and charged me ₹7, 500, including one year AMC. However, the quality of service was extremely poor.

The technician completed the job in a hurry, did not demonstrate proper water discharge from the filters, and left without verifying...

As my repeated calls, emails to Kent customer support and Helpline
have not yielded the desired result, I am compelled to send this complaint
Client call centre number:[protected] e mail [protected]@kent.co.in
I had bought a Crystal Star - B Zww black 1111238 Bearing sl. no. KR[protected]
equipment from Authorised distributor,   Evergreen Aqua systems, Chennai on 08.08 2024, got installed by A1service...

I am writing to express my strong dissatisfaction with the recent installation service provided for the Kent Supreme Alkaline Black RO unit.

The technician assigned for the installation not only refused to wall-mount the RO—despite my clear request—but also coerced us into sharing the “happy code” to prematurely mark the job as complete. This was done without properly completing the installation, which...

Dear Kent Customer Support,

I have been a loyal Kent customer for the past 15 years, trusting your brand for quality and reliability. However, I am extremely disappointed with my recent experience. I purchased a Kent Alkaline RO Purifier approximately six months ago, expecting long-term durability. During a recent service visit, your technician informed me that the RO membrane has already stopped working.

A...

The complaint was registered through their app and in the product of Just 10-12k, the yearly maintenance cost is of 6K from the end of first year itself.

I have registered Service request (Case Id:[protected] for Motor Noise issue and water container getting filled very slowly.
The Service agent came and replaced 5-6 filters including membrane and told me that pressure issue was due to blockage in these filters. The...

I purchased a Kent RO Water Purifier, and since September 2024, I have been facing continuous issues with the product. Despite multiple complaints and follow-ups, Kent has failed to provide a proper resolution.
1. False Promises & Delays: Kent executives only call and ask for compromises instead of actually fixing the issue.
2. Mental Harassment: The repeated delays and poor service have caused extreme stress to my elderly...

We recently purchased kent water filter and noticed today that the filter is not working’s properly and the water flow is too slow. We didn’t expect this from such renowned company....

I have purchased a Kent RO 13.03.23. Since the time of purchase. Since the day of purchase I have been continuously having problems with this RO. It was covered in 12 months warranty. Even in the warranty period I had to call the service engineer ten times. After that I have taken a one year AMC. Inthis period I had to call the service engineer six seven times and had to spend more than Rs6000.00 Today when my RO was not working, I called the service engineer, he said the repair cost will be around Rs9000.00
The service engineer has been continuously telling me that this product (Below the platform RO) of KENT is not good and it is not worthwhile to spend money on this,
I request the Kent Manufacturers to see the issues and improve their product design and save themselves and their customers from such harrowing times with this RO machine,
B Magan

Kent Model No: 111005 - Kent Super Plus
Purchased Year : May 2018.

We were facing some issue with the water flow in our Kent RO water system. We raised a complaint on 18/06/24. Case ID :[protected]. It was assigned to CCC-Enterprises on 20th June and Kamal from the agency came for the service on 20th June.
Upon examining the machine he informed that the filters were worn out however the motor is in working condition. He charged Rs.6000 for the three filters he changed. We asked for the bill and he told us that we will be receiving it by sms/whatsapp but we didn't receive any.
The machine was working fine for hardly 10 days and then again we started to have issues from 1st week of July. We were not able to hear the sound of the motor. Again we called Kamal on the same day to come and check but he didnt come. so we raised another complaint with the customer service on 8th of July Case ID:[protected] and we we called many times and we were told they will send the technican immediately but they never came and it is still open todate without any update.
Water being an essential part of our everyday life we were truely struggling with a toddler and infant at home.

Finallly, we had to book through Urban company and we got an appoinment the next day. Technician who visited from UC informed us due to improper fitting there was water leakage which caused the short circuit blowing the motor and the adapter. He had to replace the motor and adapter which failed due to improper fitting on the filters and we had to spend 4800 to get it replaced.

He told the technician should have checked for leakage and fixed it properly. We were also told that the actual price of the filters are only around Rs.3000 and not 6000. Since we did not receive the bill we were not aware of the pricing.
Coming to the difficulties and frustration we as a family went through all this is unexplainable as everyday morning we would call Kamal he was lying to our face that today he will surely come and attend the issue. We want proper response and explanation from KENT SERVICE TEAM.
Is this the way you treat your valuable customers. We want complete refund of the Rs.6000+4800 we had spent as we were cheated and scammed by your service provider.His work was faulty and he kept giving false hope which is highly unethical and unprofessional.
We want immediate response and action to be taken as we have spent a hefty amount of Rs.10800 for a filter change, instead we would have opted for a new better brand RO system that are available in the market. We are ready to escalate this issue to greater level if needed.
Expecting your swift action and immediate response to yield justice to your valuable customer.

I have a Kent auro water purifier purchased four years back. The warranty is expired. The water purifier is making noise and am unable to use the same. I had requested service through the app. I received a message saying Dear Customer,

Your request[protected] was registered with us & is allocated to BPSF03131. Only visit charges will be waived off as your product is under 4 year FREE service. Please wait for authorised engineer detail SMS or call on [protected] for further help. Also download Kent Service App from www.gs.im/e/wiMZRj7Vtbp

You can also track your request's status from: Expect a delay in service if COVID-19 restrictions are applicable in your city.

KENT
But till date no body has come for any service help. The service person in Salem told that Kent is not supplying original spares so, they have cancelled their contract. Nonsense. It is also a type of cheating customers their one time investment. Sad to know once you make the money you neglect customers.

I have a Kent product, it was serviced by your technician yesterday, now after service it is not working please look into it and solve it as soon as possible
Name manoj
[protected], [protected]

I have brought out KENT GRANGD+ RO Purifier on 27 Apr 2024 and before purchase of the same product i ask about the service provided then they told that it is completely confidential you have to purchase then the details will be provided after registration of the product. i have registered the product on same day for installation and registered case ID[protected] dt 27 apr 2024. now even after lapse of 6 days no one is responding for installation of product which is free of cost by company and if i installed personally then its guarantee/warranty of product will nil. even after call to their customer care they are always tell that accelerated the case the call was carried out 4-5 times at different day in meanwhile but no response has been carried out. Now my only concern is that company bear the cost of product and take with him or else install the product by 05 May 2024.

Model Name: WTR PRFR Kent MAXX UV+ UF
Purchased on 6th Jan 2024.
1st complaint registered on 20th Feb for algae formed due to placement of the unit.
Service: Cleaned the whole unit and suggested a cover.
Customer feedback: Cover put on the unit, cleaning wasnt complete. Dirt was present in the unit for long.
2nd Complaint on 26th March: Same issue as above
Service: Cleaned the whole unit and suggested a darker cover.
Customer feedback: Cleaning wasnt complete. Dirt was present in the unit for long which changed the taste of water.
No responnse.
3rd Complaint on 9th April - to clean the unit as a follow up of previous complaint
Service: Cleaned by senior technician.
Customer feedback - Not cleaned fully, dirt still present at the bottom and various places o[censored]nit (photos available)
4th Complaint on 11th April
Service: addressed on 16th April, cleaned by senior technician
Spoke to the customer service manager Anand. Said he will replace the unit
Customer Feedback: . cleaning not complete, unit replacement hasnt happened till 3rd May and no contact from the Brand.

Absolutely poor service from the time of installation.
Basic cleaning o[censored]nit isnt done properly! I need a refund of the purchase asap.

I have been cheated by Tanmoy Mondal, a sales agent of Kent RO. The details of the unfortunate event are as under: -
1. On 4th April, 2024, as per my query of Kent Iron Removal Filter on website, I get a SMS from Kent RO company assigning Tanmoy Mondal of Burdwan, West Bengal with his contact number to assist my purchase.
2. Tanmoy Mondal calls me up with the mobile number as shared by the Kent RO Company.
3. He assures...

I had purchased 1 year AMS from Dharani services for my ro filter approx 11 months ago and now my ro filter is not working and it's been 11 days since I've registered the complaint i had registered the complaint on 6th of april but the company executive made a home visit only once on 6th april and said that one part is not working so he said for now the part isn't available as soon as it comes I'll come and fit the new part but after that...

We have a Kent RO system. We've faced recurring issues and lodged three complaints within the last 20 days. The technician has visited three times, charging approximately 6000 each time, but the problem persists. And kent is not responding till now, Not even sending technician since last 4 days

Water not supply from filter past 6 days. I compliment already on 13th March on phone calls but no body comes to check this problem, customer care received calls but they're not sending any one to handle this problem.

Got a new Kent RO installed in our house in 2022. In Nov 2023 as per the service technician feedback, membrane was changed for which we had to pay. Again due to low flow issues in Dec 2023, Technician came and observed that membrane is damaged and replaced it at their own cost. Now again we are facing the low flow issues and as per the technicians report membrane needs to be changed. It is evident that Kent is using sub standard quality of membranes which are getting damaged frequently and fleecing money from customers.