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Kent RO
Kent RO Systems Ltd
Customer satisfaction rating: 74%
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2128
COMPLAINTS
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Kent RO Customer Care

Kent RO Systems Ltd

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Address
A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201309

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
271
down
150

Phone:
Phone:
up
188
down
122

Mobile:
Mobile:
up
79
down
58

Customer satisfaction rating
74%
Complaints
2128
Pending
352
Resolved
1432
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Kent RO Complaints & Reviews

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 Akashbhatt1450 on Nov 27, 2020
I call service center for servicing my RO four months ago and one service man came and changed some of the RO parts and after 4 month the parts are fully blocked And when I contact that service guy he didn't pick up the phone. I have to pay double for repairng parts. I'm so disappointed with Kent.

Complaint Status


[Nov 27, 2020] Kent RO customer support has been notified about the posted complaint.

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    Kent RO — WATER WORLD KENT SERVICE VIJAYAWADA Fraud & not replacing candles within warranty period

     consume308 on Nov 26, 2020
    I was using Kent from long time this was my 3 filter, as my candles r blocked so output of water decreased the so called people...
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    Kent RO — Regarding price variation

     Varasomepalli on Nov 23, 2020
    RI have uploaded my details in ur site regarding my interest in Kent Maxxstar and u simply forwarded my details to GS Marketing....
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     Prabhakar Pankaj on Nov 20, 2020
    Kent Ro is too costly to maintain it. Because service representative always do the replacement of kent accessories and all the parts are too costly. Personally I felt that this should not advice anyone else to purchase the kent RO.

    Complaint Status


    [Nov 20, 2020] Kent RO customer support has been notified about the posted complaint.

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      Kent RO — Not paying attention to customer complaints

       Anshul16 on Nov 20, 2020
      I have a Kent Gravity filter which almost stopped working for which I raised complaint on 13Nov20 and was given assurance...
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      Kent RO — Kent UV+UF

       Namitss on Nov 18, 2020
      Purchased Kent UV+UF water filter on 11 Nov, installation was assigned to Krupasindu Enterprises, till date no one contacted...
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       anil balvanth on Nov 15, 2020
      I replaced new ro in the month of june within 5 months it is not working today I change new your technician told it will replace only one year
      But the problem has arise I paid 2950 today and last in may 4500 this is heavy maintenance poor quality of spare parts providing by your technician
      I Requesting kindly refund my money already I paid today

      Complaint Status


      [Nov 15, 2020] Kent RO customer support has been notified about the posted complaint.

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        Kent RO — Customer care executive not professional

         Vishal Burile on Nov 15, 2020
        Customer care executive unsupportive, suggested to return the product...
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        Kent RO — Monopoly Spare parts rate collected for request no-201107-03735 by Kent Technician

         Amit3521 on Nov 13, 2020
        .
        User Details:
        Name: Sudhir Kumar Acharya
        Registered Email: amitkumar.[protected]@gmail.com
        Contact...
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         Mar04 on Nov 5, 2020
        Very disappointed with the service..my new kent RO was installed on 28th october, , and one iron filter was supposed to be installed also but since that, , everyday i am calling the service centre and they are saying 'they dont have drilling machine and so cant come for installing'...the entire service centre has only one drilling machine???...
        Everyday they are saying tomorrow they will come ...tomorrow they will come..but the tomorrow didn't arrived yet..
        Very horrible experience ...if the begining is like this, , am worried about the future services..

        Complaint Status


        [Nov 05, 2020] Kent RO customer support has been notified about the posted complaint.
        Dear customer, we are sorry for the unpleasant experience you had. Please allow us to make it up to you as we believe in complete customer satisfaction. You can share your details via private message or at [protected]@kent.co.in. Alternatively, you can contact us at +91-[protected]. Regards, Team Kent.

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           abhinav unnam on Oct 29, 2020
          We have replaced different parts of the product which is mainly 4 pieces(electric system, membrane (2), pump) once in 4 months. The product has been giving constant problems with no resolution in sight.

          This product is build to fleece people and would recommend everyone to avoid at all cost.

          Complaint Status


          [Oct 29, 2020] Kent RO customer support has been notified about the posted complaint.
          Hi Abhinav, we are sorry for the unpleasant experience you had. Please allow us to make it up to you as we believe in complete customer satisfaction. You can share your details via private message or at [protected]@kent.co.in. Alternatively, you can contact us at +91-[protected]. Regards, Team Kent.

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            Kent RO — Bad Behavior while Installation to customer and asking money without stamp on warranty card [Resolved]

             Y Aravind on Oct 28, 2020
            Hi,

            I bought new kent grand plus ro water purifier in Amazon and i raised ticket for installation on[protected]...
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            Kent RO — Kent ro ka tenk dusri bar damage hona

             Ashu jain jain on Oct 24, 2020
            Sir
            Kent aro ka tenk doosri bar warranty me apne ap demej hua
            [protected]
            Time rat 2:15am minat ke aspasbr...
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            Kent RO — Kent super plus-11005-(kr130637433)

             Neema Gariya on Oct 24, 2020
            Sir/madam
            I have serviced my Kent RO machine on 01 Oct 20, since I didn't get any fruitful result then before. At...
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            Kent RO — Extremely Horrible....Very pathetic and service.....Service id : 201018-03380

             D K Mahapatra on Oct 19, 2020
            Horrible experience with worst quality product: Kent RO water purifier

            Purchased a Kent RO 3 years back (Apr’2017)...
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             PRADEEP SHARMA on Oct 8, 2020
            After installation in aug'20, until today i am following yup with all the persons at kent company but now they are simply ignoring my emails. Very bad product with very bad after sales services. Even their md & director are not at all serious or keen to conclude my complaint.

            Very shameless people.

            Complaint Status


            [Oct 08, 2020] Kent RO customer support has been notified about the posted complaint.
            I am writing to them since 17th Sept'2020, but until today they had not responded even for once. Because of their service engineer foolishness my original water fittings including pressure pump started giving me trouble & water flow have been drastically reduced. Before installing their marketing staff never told me that after installation the water flow will reduce. Gave false information & now no after sales service.
            I had spent Rs.70, 000 on this liability.
            Before buying their product please remember you are not buying comfort but a lifelong liability.
            I am writing to them since 17th Sept'2020, but until today they had not responded even for once. Because of their service engineer foolishness my original water fittings including pressure pump started giving me trouble & water flow have been drastically reduced. Before installing their marketing staff never told me that after installation the water flow will reduce. Gave false information & now no after sales service.
            I had spent Rs.70, 000 on this liability.
            Before buying their product please remember you are not buying comfort but a lifelong liability.

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              Kent RO — Need an AMC

               Gwyte on Oct 6, 2020
              I called the customer care more than 10 times but their suggestions is only to used the apps for registration to avail free...
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              Kent RO — False advertisement of 1 year warranty [Kent RO]

               pruthviraj1991 on Oct 5, 2020
              We have taken kent Grand and it has been around 11 months. And the water purifier has stopped working. On calling upon service,...
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              Kent RO — KENT duping its customers by selling used and worn out spares as new

               aarun9100 on Oct 4, 2020
              I purchased kent ro membrane, worth Rs 2500 on 05 Dec 2019 on the advise of kent technician but from the very first day of...
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               Amabrish on Oct 2, 2020
              My name is Ambarish Varma B my registerd number is [protected] I purchased on water purifier in kent
              I raised request on 27/09/2020 till now nobody came for service I called lots of time to coustemer care no use if they not give service why they assured coustemers they people are cheaters


              Service call issue
              Service call issue

              Complaint Status


              [Oct 02, 2020] Kent RO customer support has been notified about the posted complaint.

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