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Kent RO Complaints & Reviews

www.kent.co.in

3.4

Updated: Jul 7, 2026

Complaints 3030

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1842

Unresolved

1188

Good! Kent RO values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Kent RO step up their efforts to fully resolve all complaints 👍

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Kent RO reviews & complaints(3030)

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Hello,
Now today chocker was replaced and beeping sound issue was fixed.
Along with existing issue of green light not working also was fixed

But during filling of water again green light stopped working.

I raised new ticket now.
I purchased kent machine only
2 month back and i m facing lot of prblem.
Total 4 to 5 ticket raised and issue still gets repeting.

The...

+5 photos

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Address: Navi Mumbai

Kent Grand Star water purifier UV failure is not being repaired even after 2 weeks. The complaints given to the company is simply closed without repair. The service centre Classic services Ulwe Navi Mumbai say spare part not available...

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We had purchased 2 Kent Vaccum cleaners and apparently both of them are not working. Raised a complaint through Kent App and it was allocated to a vendor VRK Enterprises. Case Id:[protected]. Had multiple calls with the engineers and also spoke to the Kent Area Manager (Bangalore) who committed to fix it within few days (Monday). The case is opened on 30-Jan-26. All the necessary documents are shared but no response yet to fix the issue....

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Kent Maxx UV purifier purchased in May 2024 suffered two dangerous crashes due to a defective wall-mounting design—first in March 2025 during warranty, causing a head injury and months of headaches, and again in November 2025 after warranty, narrowly avoiding harm to a toddler. Technicians confirmed this is a known but unaddressed flaw. Despite repeated failures and safety risks, Kent refused support after warranty expiry. I have already...

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Address: KENT RO SYSTEMS LIMITED;GMR AIRPORT CITY;SURVEY NUMBER 99/1;MAMIDIPALLY;SHAMSHABAD;HYDERABAD;500108;TELANGANA

I purchased a Kent RO water purifier on 26/08/2024 through the e-commerce website Amazon (Order No.[protected]. The product was sold with a 4-year free service warranty as advertised by Kent.

However, within just two months o[censored]se, the purifier began malfunctioning repeatedly. Despite multiple service visits by Kent technicians, the issue remains unresolved, and the product continues to be non-functional. This has...

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After routine servicing of the RO plant, during which all the filters and the membrane was replaced along with faulty UV lamp, the water pressure at the faucet has dropped drastically.
After servicing the product should perform better, but it has made it worse, it's probably that the technician damaged the water pump or the hydrophore tank, now on revisit they will make me pay for the parts that were damaged by the technician
How...

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Address: H No B114 kehsav Vihar , Kalyanpur, Lucknow

Dear Sir,

This is for your kind information that our Kent RO service is denied by your service provider. We are the customer and user of Kent RO and availing facility since 2013 in the form of AMC. Company name is Aquair Service Point, Saba complex, 603, Khurram Nagar, Lucknow.
RO is registered in the name of Ms. Ragini Pandey, [protected], H No. B-114, Keshav Vihar, Near Kalyani Park, Kalyanpur Lucknow. Our AMC expiry...

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Address: KENT RO SYSTEM LIMITED E-6,7,8 SECTOR-59, NOIDA UTTAR PRADESH -201309

Website: 9278912345

I would like to draw your kind attention that, the company The company has totally failed to provided their services in time, whenever RO M/c is under AMC period. On 11.8.25 suddenly water purifier has stop its working. before this I had spent Rs. 3525/- for changed of spares sparts. on 11.8.25 Mr. Amit (Mobile No. [protected] - service engineer) had attended our complaint but regret to write here within half an hour again RO system has stopped...

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Dear Kent Customer Care,
I am writing to express my deep dissatisfaction and concern regarding the repeated issues I’ve been facing with my Kent Supreme water purifier (Registered Mobile: [protected]), and the lack of proper resolution despite multiple service requests.
I have been a loyal and satisfied Kent customer for over 5 years, having previously used the Kent Super Plus model without any significant issues. However,...

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Address: D074 DLF NEW TOWN HEIGHTS sector 91 gurugram

Dear Kent RO Customer Support,

I am writing to express my dissatisfaction with the service carried out on my Kent RO system on 23rd May 2025. The technician replaced all five filters and charged me ₹7, 500, including one year AMC. However, the quality of service was extremely poor.

The technician completed the job in a hurry, did not demonstrate proper water discharge from the filters, and left without verifying...

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I am writing to express my strong dissatisfaction with the recent installation service provided for the Kent Supreme Alkaline Black RO unit.

The technician assigned for the installation not only refused to wall-mount the RO—despite my clear request—but also coerced us into sharing the “happy code” to prematurely mark the job as complete. This was done without properly completing the installation, which...

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Dear Kent Customer Support,

I have been a loyal Kent customer for the past 15 years, trusting your brand for quality and reliability. However, I am extremely disappointed with my recent experience. I purchased a Kent Alkaline RO Purifier approximately six months ago, expecting long-term durability. During a recent service visit, your technician informed me that the RO membrane has already stopped working.

A...

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Address: 51 abdul kalam nagar

Hi Kent,
My Kent RO spare parts have been replaced by your authorised service centre on the 8th of April 2024. New spares have failed to work and a service appointment has been scheduled for the 31st August 2024. On 1st September 2024, the technician came to my place. A technician told me again that the Kent membrane wasn't working. I am wondering whether the one you installed is the used Kent membrane or if it is the new one, I am...

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I have been cheated by Tanmoy Mondal, a sales agent of Kent RO. The details of the unfortunate event are as under: -
1. On 4th April, 2024, as per my query of Kent Iron Removal Filter on website, I get a SMS from Kent RO company assigning Tanmoy Mondal of Burdwan, West Bengal with his contact number to assist my purchase.
2. Tanmoy Mondal calls me up with the mobile number as shared by the Kent RO Company.
3. He assures...

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I purchased Water Kent Purifier Model Excell: KR-[protected] on 1st April 2023. Unfortunately, it malfunctioned within the warranty period of nine months, and upon complaint, I was charged Rs. 1400 for filter replacement. This unethical practice is unacceptable from both your company and dealer, M/s. Umiya Enterprise, Sola, Ahmedabad.
I demand an immediate refund of Rs. 1400. Failure to comply will force me to escalate this matter to...

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Mail - 1 on[protected] to kent service

Dear Sir/Madam,

1. This is to inform you that I registered a service request on[protected] and my case ID is[protected]

2. Yesterday (i.e., on[protected], I got a call from your technician that he will be coming for service but did not turn up.

3. My service request was closed yesterday itself by your technician without visiting to my surprise....

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Address: Azad Traders Rewa

My Kent RO Serial No. KR[protected]. Requested for Service. Technician Told that Membrane is Faulty. But the Membrane is in Warranty as per the bill provided by Azad Traders. Now they refuse to accept the Warranty.

Bill Attached Membrane - One Year Warrenty

Thanks & Regards
Gaurav Pathak
Mob. No. [protected]...

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Address: Dhouni, Rajoun, Banka, Bihar

My product name KENT 16055 Electric Kettle Aqua | 16055 | Not providing service as in warranty period
I called 4 times but was told that our senior will talk to you in 2 hours but not done yet and number and address of a service center was given but when reached at that address the service center The people said that no work of kent is done here.
I filled a service request for under warranty product for not working. The customer...

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Address: Kent Distrubter, Anwesha Enterprises

I have purchased a Kent water purifier from Anwesha Enterprises Sodepur, Kolkata in November 2022 through your sales manager Mr. Suman came for demonstration, who has explained me that Kent is offering 1 year warranty with 3 years extended service free with this product but now the service center M/S Anwesha Enterprise has refused the replacement of faulty carbon filter and sediment filter stating that there is only 6 months warranty. Since...

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Address: Quarter no.1C/4s, CMPDI colony, Kanke Road, Ranchi

Hello,

This is Deepa Agrawal, I own a KENT RO with serial number KR[protected], installed at my residence address 1C/4S, CMPDI colony, Kanke Road, Ranchi -834008. I requested for regular service of my machine for cleaning and maintenance. A technician name Mr. anjan Kumar, visited my house on 06.05.2023 and checked the machine changed few parts and then went. After he has gone I have noticed next day that machine was not working,...

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