Kent RO Customer Care
Kent RO Systems Ltd
Customer satisfaction rating: 58%
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COMPLAINTS

Kent RO Customer Care

Kent RO Systems Ltd

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Address
A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201309

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Customer satisfaction rating
58%
Complaints
1921
Pending
672
Resolved
947
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Good news! We have a good connection with the company and they're good at resolving user complaints.

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Kent RO Complaints & Reviews

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Kent Ro — continuous jam of kent water purifier

 P Shanmukha Rao on Aug 15, 2019
I have purchased kent super plus vide sl. No. Kr[protected] in 05/09/18. It is regretted to inform you that within a span of 8 months of purchase 3times cylinder was jammed. Now again the purifier was jammed while i contacted with your customer care he told that cylinder was jammed and it costs rs.2300. Sir already i have invested rs.4000 from the purchase. I request you to kindly replace the cylinder free because expiry period is left....
Complaint comments  Read comments Complaint category Appliances

Kent Ro — kent ro service issue (comp id 190813-07079)

 [email protected] on Aug 14, 2019
I purchased the kent ro exactly on 21/06/2018 and during this one year only once technician came for service and since almost 2 months out of warranty and now the machine completely out of order, the technician came and asking around 4000 rupees to change ro and all filters because it is blocked but i think it is a planning to get business, otherwise why the machine is totally out of order immediately after warranty, at once all the filters and ro blocked without any signal or sound. If it is real problem then it should be step by step.

I red all customers complaints, everybody is...
Complaint comments  Read comments Complaint category Products & Services

Kent Ro — dirty / dirt reached kent grand ro water tank

 erpardeep07 on Aug 13, 2019
Hello,

Find attached herewith photographs of water tank found during your service representatives.Many a times service was done by your representatives.

Today service representative visited at my place (i.e 13.08.2019) .Heavy dirt was found in the water tank. As commited by kent, no dirt can reach water tank and RO will immediately, if dirt try to pass through.
I don't understand how this much dirt had reached water tank and why kent representatives during earlier service visits haven't clean water tank.

May resolve the issue at the earliest as...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — breach of warranty

 prashant kadkol on Aug 13, 2019
Date of incident / service : 10th august 2019
Product : kent maxx water purifier
Sector : consumer durables/ water purifier
Warranty status : yes
Serial no. Kr[protected]

Service tag no. [protected]
Job sheet /invoice no. 3668

I had requested for routine service of water purifier. The service engineer changed the following parts & charged for these items
1. Carbon filter
2. Sediment filter
3. Uf membrane
4. Service charges

The product is under warranty and as per warranty terms and conditions...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — service issue (comp id-190804-00768)

 sanjaydelhi2019 on Aug 6, 2019
Dear sir,

This is to inform you that i have buy ro on may 2018 and last service done on may 2019 on that time my ro notworkibg properly the water was very hard and the same time i had buy amc of the same and the ro condition will remain the same but now my ro giving regulybeep and i had complaint again then executive told us your filter not working and would be replaced and you have to bear charged of rs.3750 and i had told him why not you have replaced on that time they told us on that time the filter is on good condition then i had told that what u have done in free service but...
Complaint comments  Read comments Complaint category Other

Kent Ro — extremely disappointed with service

 Kamna Kusum on Aug 5, 2019
Hi This is to inform that I have been using Kent RO from last 4years but last 2 years I am very dissatisfied with the service with technicians In March I have paid 6k to technician but again I got the same complaint from June What service the technician provided is very strange evertime they are charging huge amounts now I need the recover with no cost because I am fed up with these kind of servicesI will further escalate to all my forums either on all modes of communication and consumer forum also...
Complaint comments  Read comments Complaint category Car Rental

Kent Ro — cheated and worst service by kent.

 biswa39 on Aug 5, 2019
Recently i have purchased a Kent grand purifier from amazon and get it installed by authorized kent agent. During the time of installation, i have not opted to install the pre filter as i was thinking that it's not necessary, but later i realized to install one so i called the customer care and placed a request for new pre filter installation.On call, the agent told me that they have 2 options of filter, first one is 700 (small) and 950 for big with no installation charge as i am under warranty. I have deiced to go for the big one and placed the request. 2 days back, the technician came and installed...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — fraud by kent technician

 Raghunandan Verma on Aug 4, 2019
Dear concern,

On 09-may-19 i have raised a service request case id#[protected], which was assigned to technician ramesh from vansh technotrade. This technician came, when i was in office not at home, at that time my wife was at home with my 6 months old son. Technician changed some parts in machine and then get signature from wife saying that i have changed some parts, since your machine is under warranty, you do not need to pay. And then he left.

Again on 27-jun-19, i again raised service request for leaking problem, case id#[protected] same technician ramesh came...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — 1 year 11 months old product and membrane not working

 amit20179 on Aug 4, 2019
Kr[protected] serial numbered registered by mr amit kumar

Kent ro membrane is not working properly. How could it be stopped working so early as it is just 1 year 11 months old product. If it is so then i think we would have to pay this much amount (2700 rs as per technician) after every 2 years. It is not fair.
I think product was not up to the mark, when we purchased, so i request you to compensate....
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — engineer did not visit on scheduled day

 Naveenb2020 on Aug 2, 2019
Engineer visit was scheduled today but he did not visit today. He did not even inform us that he is not coming. I called him many times but he did not pick the phone. This is very irritating. I am very unsatisfied with this kind of service and behaviour. Very unprofessional behaviour. I will not buy any kent product in future....
Complaint comments  Read comments Complaint category Appliances

Kent Ro — installation is not completed after multiple follow up and service request

 Sumit Mangla on Jul 31, 2019
I bought kent grand plus ro having serial no - kr[protected] on 18th july-19 and installation request was generated with request no.[protected]. After discussion with technician, installation was planned for 19th july-19 along with pre-filter. Technician came and installation done without pre-filter. He told that they don't have pre-filter in stock and will installed in next two days. I. E. By 21st july-19. Since then i wait for technician to get it done but no action has been taken.

On 23rd july-19, i raise another request to install pre-filter and today i got message that request...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — poor service provided by kent authorised service centre

 Sandeep Lachhiramka on Jul 28, 2019
I have taken amc from akhand enterprises bhandup, mumbai - kent authorised service centre. I have registered complaint that water is not coming from kent on july 20. Still no technician has come for service. I am bound to buy bisleri daily. Moreover my wife is also not well and it's difficult to manage without kent as we are so used to it. Moreover this machine was reinstalled in dec'18. Due to improper installation the machine dropped to the ground in june'19. Such type of response is not expected and accepted from an authorised service centre of such a renowned company. I think that these type...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Kent Ro — very high maintenance cost

 Aniket Gheji on Jul 28, 2019
Dear kent team,

I have been using your ro product for last 5 years. The maintainace cost for each year is almost 8k.in last 5 year i must spend more than the cost of the machine ilself. This is my first kent product and probably the last one.

You need to work on reducing the maintainace cost of the product else you will loose in long term. Such maintenance cost will drive customers away from you and you will never be able to build a loyal customer base.

Thanks,
Dissatisfied kent customer....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Kent Ro — the technician didn't call or visit my home but the request is cancelled from their end

 pradyumna kumar Swain on Jul 28, 2019
I have been requesting the technician visit at my house for long. My purifier is not functioning properly. We are depended on bottled water.
My request id was [protected].
The technician was scheduled to visit my house on 27-jul but didn't come or call. Then i called the customer care and they confirmed that the technician will come on 28-jul. Now all of a sudden i received a mssg that the request cannot be serviced and hence cancelled. When i called customer care again they registered a new request with new date....
Complaint comments  Read comments [1]Complaint category Appliances

Kent Ro — kent ro water filter having sound since its installation

 sourajitkent on Jul 27, 2019
Dear
Sir/madam i purchased one kent ro in last october 2018. After one moth i put a complain for a sound during water coleection from filter. I request a complain and afterserviceing, compalin return. I did 5 to 6 complain but the result is same. So please take the necessary action of my problem and give a solution. Other wise i have to go for a consumer case.
I am sending you video of that sound....
Complaint comments  Read comments Complaint category Appliances

Kent Ro — kent ro ace+

 alic mox on Jul 26, 2019
I had raised an installation request to Kent on call on 17th July’19. On next day I got a call from their executive who was very rigid and rude saying that RO can only be installed on paying Rs. 950 with pre filter candle. I mentioned him the in my society there are many whose RO were installed without any pre filter. He rudely denied me and said that he will not install the RO then.

Then I spoke to Kent customer care and raised a complaint for the same however it’s already been 10 days but I did not get any solution from Kent, even after so many follow-ups.

Totally...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — service and product

 Pinapala vinod babu on Jul 26, 2019
Sir i have purchased kent water softener and installed on 10 may 2019. The pcb was failed in the month of june. For replacing the part they took 15 days to replace after so much of pressure and daily pursuing with kent people.
Today one complaint was raised again. One of the technician came and gone. Without solving the issue. He don't know what to do....
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — kent cold pressed juicer not running slowly

 Dharma Raj v on Jul 26, 2019
Dear sir,
I am a customer of your products. I bought a new cold-pressed juicer through
Amazon in 2018 may at a cost of rs 12000. Now it is not working properly, often get struck and running slowly and stops immediately. I contact the pondicherry service centre, they told they are not familiar with doing service with col pressed juicer. Kindly help me get a service centre near in tindivanam or in chennai. I am from tamil nadu. My contact number is [protected]. My email is [protected]@gmail.com
Kindly take necessary action at the earliest.
Thank you....
Complaint comments  Read comments Complaint category Products & Services

Kent Ro — poor service technician from kent. water leaking after spending 5500/-

 anirudhgargi on Jul 26, 2019
Request for service 1st time, service technician said all filter needs change asked for 4700/- bill. Water purifier then worked for just 20 -25 days and then it started showing red light water quality degraded. Service center franchise: aqua world, jayanagar, bangalore. Service id:[protected]. Date 24th june 2019

Second technician visited after following up 2 days, talking 30 mins to customer senior officer, escalated the issue, multiple calls. This time technician came and replaced some part asking another 800/-. Service center franchise : pearl infotech, marathalli, bangalore....
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — huge maintenance cost

 saurabh kavathekar on Jul 25, 2019
I am surprised how high the maintenance cost is for my kent ro water purifier. There was a whistle like electronic sound for which i registered service request. The technician (Sent from some 3rd party agency) told me that filter needs to be changed and the cost is rs. 5500 + visiting charges 300.

I was baffled hearing this huge cost. I quickly searched kent website and found that filter costs rs. 200 to 500! Then i asked why 5500? He now said because membrane also needs to be changed. And all 3 filter to be changed! What? From filter to be changed to like all parts to be changed???!!!...
Complaint comments  Read comments Complaint category Appliances

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