Kent RO Customer Care
Kent RO Systems Ltd
Customer satisfaction rating: 30%
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1394
COMPLAINTS

Kent RO Customer Care

Kent RO Systems Ltd

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Address
A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201309

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
140
down
78


Mobile:
Mobile:
up
39
down
35

Customer satisfaction rating
30%
Complaints
1394
Pending
1034
Resolved
213
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Kent RO Customer Care related pictures (118)

Kent RO Complaints & Reviews

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Kent Ro — Amc fraud

 bharathee on Apr 20, 2017
Good Mineral RO claims to be a Kent dealer. They are frauds. I took an AMC from them last year. After that I am never able to reach them. If I call 10 times they would pick my call once. They never turn up to service as promised. I had problems twice after going for AMC. Both the times I got my work done only after calling them repeatedly for weeks together and after bugging them with repeated complaints including direct complaints to Kent. Very very bad service and unprofessional behavior. Never ever buy AMC from them. If you buy, rest assured your money is gone. Cheats!...
Complaint comments  Read comments [1]Complaint category Utility Services

Kent Ro — Kent ro (S. No. Kr1507012351)

 sumitjmd on Apr 19, 2017
I am sumit tyagi. I purchased the KENT RO in October 2015 IN LALITPUR UTTAR PRADESH. Ball set was also installed to achieve a better performance. During first year, two or three minor problems came, but I ignored them and got the problems rectified by the kent technician who installed it. In this first year on a regular basis (after one or two moths), we also changed the filter of ball set. But now problems are coming regularly from last six/seven months.
You can see the attached photograph with this mail. The supply terminals of the card got short circuited. The RO was not switching on....
Complaint comments  Read comments Complaint category Appliances

Kent Ro — Water leakage on the inlet pipe

 Sudha Swaminathan on Apr 19, 2017
Yesterday a Kent service person fitted it. However, he didn't manage to even close the water inlet. As soon as he opened the cork, water started splashing all over kitchen. He tried to fix his nozzle even when there was water with high pressure. Once done he charged me 4500 (filter change + service charge). Soon after he left water started to leak from inlet pipe. I tried calling Kent office and the person who fitted it. Kent said they would send a service person. Next day, a different person attended and informed that inlet pipe is broken. We cannot do anything. My complete kitchen is flooded with...
Complaint comments  Read comments Complaint category Utility Services

Kent Ro — Poor service and improper communication with customers

 mahesh Kalicheti on Apr 18, 2017
Sir/madam,

We have brought kent water purifier on 12/04/2016 under the name p. Prasunamma (Mob no:9966329097). There was an issue regarding water overflow on 11/04/2017. So we have lodged a complaint. They have sent someone for repair. They came the very next day and replaced a part regarding this. Within a few days on 18/04/17 there was another problem, this time regarding ro filter. They have told that there is a crack in the filter and it has to be replaced. During the first visit service boys haven't mentioned about it. If they would have mentioned at that time itself it would...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — Poor/no amc service of water world (Kent service center) for faulty part replacement

 Monotosh.Sarkar on Apr 18, 2017
Untill it came to faulty pump replacement, they have come in a time frame of 7days - 1 month to rectify the issue after repeated calls. Now my pump/motor gone faulty, they are telling every day for last one month that technician will come, but technician is disconnecting calls and call center is giving false assurance everyday. I have another 3 months of valid amc.

My kent ro purifier is not working for last one month and have been calling the service center 'water world' from whom amc was done, but no technician is coming for the service. Had registered 5 complaints in last one month...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — Customers complaints

 hari96 on Apr 16, 2017
Once servicing the product, service man made a wrong thread...and when doing second service, service man was unable to open the screw...so service man hitted the product to open the screw...when hitting the base was cracked.
last service:17/3/17
on this date only we came to know the base was broken.we complained about this many times but there is no proper response..the product broken by you must be replaced by you only.....
Complaint comments  Read comments Complaint category Other

Kent Ro — Service by technician

 Nalinbhatnagar on Apr 15, 2017
Service tech came for service of Kent RO in Jollygrant Dehradoon at Swami Rama Hospital he didnt did his job properly he not even cleaned the tank and he changed 2 candles and he charged Rs 1400/-.
He changed the part in which there is light 6 months before now again its leaking water from there.
Please take action against the service .
Thank you
Viraj Bhatnagar...
Complaint comments  Read comments Complaint category Utility Services

Kent Ro — My Kent Ro filter is not working need a help desperately

 Akash Lote on Apr 15, 2017
My Kent RO filter is not working and I am in need of help as soon as possible plzz respond me as early as possible...
Complaint comments  Read comments Complaint category Food

Kent Ro — Break down of Kent RO water purifier with in 8 months

 santoshkumarpatnaik@gmail.com on Apr 11, 2017
Hi,

I bought a Kent Grand Plus SI Number#KR1602025183 with RO UV UF TDS control in July 2016, from Amazon from last 8 months there was so many problems in the purifier,

with in 8 months the following problems started, Taste was not Good, Tap Valve Broken, RO membrane bursted, Cable got burned, Inline Carbon filter bursted, now UF filter Bursted, all the components in the unit are getting bursting/breaking. we are paying money for all the components even the Unit is in Warrenty period.

we are not happy from the day one i bought the RO purifier, we are...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — Service Not Providing

 Vijendra.knj on Apr 10, 2017
Kent Ro — Kent Service Required
I Have been using a Kent RO machine for the past 2 yrs. The pump-motor joint has started noising. Last two week I trying to contact with nearest Kent service centre, but their response is too slow. So i requested to provide the service as soon.

Vijendra Singh
8765973541
Address : C/o. Murari Gupta, Saraimeera, Distt Kannauj (U.P.)...
Complaint comments  Read comments Complaint category Government Organizations

Kent Ro — Fraud Done

 parvk on Apr 10, 2017
Would like to highlight a big scam being done by KENT

I had requested the AMC request on Kent toll free helpline in the month of Jan'17. Some executive visited next day and inform that he is authorized by Kent and charged Rs 8400 for 2 years AMC. Now when i had some issue with my filter i raised the complaint on the number given on slip. Though engineer came next day and charged Rs 200 again from my parents and did not resolved the complaint completely.

Next day i, e. on Saturday i spoke to one gentleman Mr Kundra and he confirmed that there is no such toll free helpline....
Complaint comments  Read comments Complaint category Appliances

Kent Ro — Service of Kent , especially the Kent Customer Care Team

 Amit Kottisa on Apr 10, 2017
I have purchased the Kent Grand + water Purifier 2 years back. In 2 years there have been more than 20 complaints. Nobody repairs it properly. The worst part is the Kent Customer Care team. They are the most useless customer care team in this world. Whenever complaint is raised, they sends an SMS with a Technician details who never responds to the calls been made.

During the warranty period also I asked to changed the product but they changes all the spares for no use.

Kindly help how to deal with this situation, or let me know if I need to consider that my money is...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — Kent Water purifier support is bad

 Bijayendra11 on Apr 7, 2017
I am using Kent Water purifier 'Prime Mineral RO' for one year. the product started giving problem after 6 months. the technician changed one cartridge and again 6 months the issue started.

Since last 3 months every month the machine is breaking down.

The local support people are rude and not able to fix the issue.
I talked to them many times but they doesnt seem serious enough and they always that it happens.

i have written at least 5 times to the Kent Customer Care but they have not taken any action and i continue to suffer....
Complaint comments  Read comments Complaint category Appliances

Kent Ro — Tds high and bad test of water

 Pramod kumar 2431 on Apr 6, 2017
I had purchased Kent ro on Oct 2016 but with in six months it will not work properly yes high and bad quality water which not suit for drink. I have log complaint technician visit but he can't resolved problem he told to me problem solved with in 2 days but problem related to membrane he not solved by his hand his senior Mr oberai and Vimal mishra told to me not change membrane if my ro is in warranty so what will issue to why not change membrane. I think Kent ro means can't give better service so pl's resolve problems immediately. If u not solved we meet in consumer Forum kindly resolved it.who...
Complaint comments  Read comments Complaint category Other

Kent Ro — Regarding NEW Kent Ultra UV Water Purifier - X000NJ4VVP (Machine Serial No. - KR1608011593) Installation Issue [Resolved]

 Arindamsaha01 on Apr 5, 2017
Dear Sir / Madam,

Kindly for your information i've purchase New Kent Ultra UV Water Purifier - X000NJ4VVP (Machine Serial No. - KR1608011593) Model Name - Kent Ultra, Model No. 11012 purchase through AMAZON (Invoice Number : BOM1-153502161-22738) Dated 4th Apr., 2017. According company rules new product installation totally free of cost so, amazon given to me via mail kent customer care number regarding installation issue. So, i'll touch kent customer care for installation and they are vows service engineer will/definitely attend in my house within 24-48 hrs.But, when their recognized...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — Kent RO Motor Leakage

 Prakhar112 on Apr 1, 2017
This is to bring in your notice that this is my 3rd Kent Grand + RO and I have faced the same problem with all 3 -
Motor Leakage after few years.

In the latest 1 that I have – The motor started leaking in 1 year 1 months (warranty attached).
I will not be able to afford the motor change so very often since the fault is in the design.
Please help arrange a motor replacement from Kent....
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Kent Ro — Kent booster motor leakage

 Rafath h on Apr 1, 2017
Have been using a Kent RO machine for the past 2 yrs. The pump-motor joint has started leaking. Last two week I trying to contact with nearest Kent service centre, but their response is too slow. Finally one person came and told me for the replacement of motor. Cost for this 2500+300. Why this much cost. From my experience I wouldn't recommend Kent product....
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Kent Ro — Fraud by replacing original parts with duplicate ones by Kent service person

 Deepak Agrahari on Mar 30, 2017
Dear Person,
This email is to inform you that my Kent RO has been a big trouble as every now & then RO encounters with some issue..

My registered no/details with Kent is: 9415475998 on the name of Mr Jai Kishan Gupta

This month the issue came thrice (in a week time), Kent RO technician informed that previously some parts has been put which are local and has caused damage to machine..

I have already registered complaints on the same to Mr Shivshankar & Mahendra of customer care but still no respite.

Need 2 actions without any relaxation:
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — Service not providing while machine is under warranty

 Raj_mebbd on Mar 30, 2017
After tremendous follow up they are not sending his technicians for machine repairing.

My machine no. Kr1605003974.

Mobile 7755984874...
Complaint comments  Read comments Complaint category Products & Services

Kent Ro — Asking for payment even if the machine under AMC

 Amarsamsung on Mar 28, 2017
I have raised a service request - 17032703165 on 27th March. I got a message that no service charge will be applicable since the machine is under AMC. Today, I got the call from a technician - Amol (7447454454). He said that I would have to pay service charge since the AMC is not done with his Agency. Is this a joke? AMC is done with the company and not with the Agency. I want a strict action against Kent and want my AMC money back....
Complaint comments  Read comments Complaint category Electronics & Appliances

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