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Kent RO Complaints & Reviews

www.kent.co.in
3.4
Updated: Nov 24, 2024
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Kent RO reviews & complaints(3012)

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S
Suma2805
from Hyderabad, Telangana
Nov 24, 2024
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Water filter not working properly

Address: Flno:501, block A ,venkateshwara nilayam apartments,north NCL colony,medchal road

We recently purchased kent water filter and noticed today that the filter is not working’s properly and the water flow is too slow. We didn’t expect this from such renowned company....
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M
maganb
Aug 16, 2024
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Kent sterling RO

Address: Flat No 004, Tower29, Lotus Panache, Sector 110, Noida -201304

I have purchased a Kent RO 13.03.23. Since the time of purchase. Since the day of purchase I have been continuously having problems with this RO. It was covered in 12 months warranty. Even in the warranty period I had to call the service engineer ten times. After that I have taken a one year AMC. Inthis period I had to call the service engineer six seven times and had to spend more than Rs6000.00 Today when my RO was not working, I called...
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A
Arun_Raj
from Chennai, Tamil Nadu
Jul 24, 2024
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service provider scamming the customer

Kent Model No: 111005 - Kent Super Plus
Purchased Year : May 2018.

We were facing some issue with the water flow in our Kent RO water system. We raised a complaint on 18/06/24. Case ID :[protected]. It was assigned to CCC-Enterprises on 20th June and Kamal from the agency came for the service on 20th June.
Upon examining the machine he informed that the filters were worn out however the motor is in working...
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S
Suchitra Abraham
Jun 30, 2024
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It is about Kent water purifier

I have a Kent auro water purifier purchased four years back. The warranty is expired. The water purifier is making noise and am unable to use the same. I had requested service through the app. I received a message saying Dear Customer,

Your request[protected] was registered with us & is allocated to BPSF03131. Only visit charges will be waived off as your product is under 4 year FREE service. Please wait for authorised engineer...
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र
रावी
May 4, 2024
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Ro not working

Address: House no 406 ward no 15 raniya road jhajjar 124103

I have a Kent product, it was serviced by your technician yesterday, now after service it is not working please look into it and solve it as soon as possible
Name manoj
[protected], [protected]...
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P
Prabhat198
from MUNGER, Bihar
May 3, 2024
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installation of product kent grand plus ro purifier

Address: KENT RO Systems Ltd. E-6, 7 & 8, Sector-59, Noida-201 309, Uttar Pradesh, India
Website: www.kentrosystems.com

I have brought out KENT GRANGD+ RO Purifier on 27 Apr 2024 and before purchase of the same product i ask about the service provided then they told that it is completely confidential you have to purchase then the details will be provided after registration of the product. i have registered the product on same day for installation and registered case ID[protected] dt 27 apr 2024. now even after lapse of 6 days no one is responding for installation...
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Z
Zwagg Fitness Studio
May 3, 2024
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Change in taste of water not addressed after multiple complaints

Address: 4th Floor, Zwagg Fitness, OPP BISMI HYPERMARKET

Model Name: WTR PRFR Kent MAXX UV+ UF
Purchased on 6th Jan 2024.
1st complaint registered on 20th Feb for algae formed due to placement of the unit.
Service: Cleaned the whole unit and suggested a cover.
Customer feedback: Cover put on the unit, cleaning wasnt complete. Dirt was present in the unit for long.
2nd Complaint on 26th March: Same issue as above
Service: Cleaned the whole unit and suggested...
+2 photos
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Y
Y O
Apr 24, 2024
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Cheated by Tanmoy Mondal sales agent of Kent RO

I have been cheated by Tanmoy Mondal, a sales agent of Kent RO. The details of the unfortunate event are as under: -
1. On 4th April, 2024, as per my query of Kent Iron Removal Filter on website, I get a SMS from Kent RO company assigning Tanmoy Mondal of Burdwan, West Bengal with his contact number to assist my purchase.
2. Tanmoy Mondal calls me up with the mobile number as shared by the Kent RO Company.
3. He assures...
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U
Uttam chand j
Apr 17, 2024
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Service not provided by Dharani services

Address: Mysore

I had purchased 1 year AMS from Dharani services for my ro filter approx 11 months ago and now my ro filter is not working and it's been 11 days since I've registered the complaint i had registered the complaint on 6th of april but the company executive made a home visit only once on 6th april and said that one part is not working so he said for now the part isn't available as soon as it comes I'll come and fit the new part but after that...
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R
rjsanju143
from Jamshedpur, Jharkhand
Apr 8, 2024
Apr 8, 2024
This thread was updated on Apr 8, 2024
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Non response of Kent RO

We have a Kent RO system. We've faced recurring issues and lodged three complaints within the last 20 days. The technician has visited three times, charging approximately 6000 each time, but the problem persists. And kent is not responding till now, Not even sending technician since last 4 days...
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S
[email protected]
Mar 16, 2024
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I'm complaint about water not supply from filter

Address: Rajpet, near Andhra Hospital, New Masjid Street, Machilipatnam,521001, phone 8978797145 name Rajabaig.

Water not supply from filter past 6 days. I compliment already on 13th March on phone calls but no body comes to check this problem, customer care received calls but they're not sending any one to handle this problem....
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A
Abhijeetdatta1938
from Delhi, Delhi
Mar 9, 2024
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Kent RO using sub-standard spares

Address: 69 Vasant Apartment, Mayur Vihar - I Extension, Delhi - 91

Got a new Kent RO installed in our house in 2022. In Nov 2023 as per the service technician feedback, membrane was changed for which we had to pay. Again due to low flow issues in Dec 2023, Technician came and observed that membrane is damaged and replaced it at their own cost. Now again we are facing the low flow issues and as per the technicians report membrane needs to be changed. It is evident that Kent is using sub standard quality of...
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Prathmesh Bidkar
Mar 7, 2024
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Taste of water is different

Dear Kent,

I have installed Kent UV + UF water purifier on 18th Feb 2024, but the taste of water seems different form couple of days so I have asked the vendor of Kent Aarohi Enterprises to check it once. But the service men of vendor is giving other reasons rather than visiting here this should not be happen as it has warranty 1 year and it's been only 17 days pf purchase. So please do the needful as soon as possible.br...
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A
Animeshkr
from Lucknow, Uttar Pradesh
Feb 20, 2024
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Worst Service Management

I have done complaint for my RO not working properly two days i.e 18/02/2024 before but till now i.e 20/02/2024 no one has attended my complain till yet, there is no water in my home, and when call the AQUAIR SERVICE POINT, LUCKNOW, don't pick up call and agent also is also picking phone.

Called KENT RO Service Center and wrote an email also but no action has taken place till yet.

Engineer Assigned is DHARMENDRA....
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P
prasenjit932
Jan 18, 2024
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Poor quality of service and complain redressal mechanism of kent RO

Address: Kolkata-136

Lodged service request at 7:27 morning on 18.01.2024 as flow of drain water has been stopped. Last servicing and AMC carried out on 09.12.2023.Request no.[protected]. Informed kent customer care for urgent visit by technician as the RO is not working from the morning. Informed local kent RO technician anjali enterprise also, no one visited to service the call lodged today. As a result I forced to purchase drinking water. Very unfortunate...
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prasenjit932
Jan 18, 2024
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Poor quality of servicing and not giving urgency to attend call

Address: Kolkata-136

Renewed AMC and serviced on 09.12.2023. But flow of drain out water was low always. Again from today flow of drain out water has been stopped, which means the RO is not working properly. Raised complain early morning on 18.01.2024, informed customer care to send the engineer urgently and also informed the technician from Anjali Enterprise for quick recovery of RO and visit as early as possible. But all my request gone vain, no one attended...
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A
Argha Narayan
from KOLKATA, West Bengal
Dec 30, 2023
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Service technician damaged my display and company has no responsibility for that

Address: India

This is regarding a service request that I had placed on 23rd December 2023 for a filter replacement, the product was already out of warranty so I had paid the required amount for the filter and servicing. However, before the servicing the display of my machine was working perfectly which suddenly stopped working after the servicing happened. Till then, the company is taking no responsibility for this poor service and instead claiming addition...
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B
Bikram Kumar Sahu
Dec 27, 2023
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Re-installation service

I have raised a request for re-installation of my Kent RO on 24 Dec 23 but the team couldn't be able to attend the request by 27 Dec 23. I was continuously trying to communicate with their service staff but they were diverting the issue like here and there, even they were not sharing the Visakhapatnam (present address) contact number. Finally I have to buy a new water purifier....
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A
Aakansha96
Dec 26, 2023
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Blue pipe not working

We got a service around 21st December.. from that date we are facing problem.
We got our filter change
First day water was leaking from inside..
We complained ur employee
The same employee came next day
Name Sushil - [protected]
did something and next day the water was leaking from below .
And after that the blue pipe from which waste water gets out stop working
And it's 5th or 6th...
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S
Silicon Engineering
Dec 26, 2023
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Resolved

Urgent Refund Request - Water Purifier Defect

I purchased Water Kent Purifier Model Excell: KR-[protected] on 1st April 2023. Unfortunately, it malfunctioned within the warranty period of nine months, and upon complaint, I was charged Rs. 1400 for filter replacement. This unethical practice is unacceptable from both your company and dealer, M/s. Umiya Enterprise, Sola, Ahmedabad.
I demand an immediate refund of Rs. 1400. Failure to comply will force me to escalate this matter to...
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