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Kent RO Complaints & Reviews

3.4
Last updated May 14, 2022
Complaints 2800
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Kent RO Head Office Address

A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India
201309

Kent RO Phone Numbers

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1800 100 1000
309
174
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+91 92 7891 2345
210
137

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+91 99 4009 0005
89
70
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Kent RO reviews & complaints(2800)

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I have buy Kent RO Ace 8 from Flipkart before 1.5 month...and I requested for installation and demo 10 day ago . But refused by Kent RO service provider ...so request for kindly helpful
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    Leakage of Water in the purifier. Today I called customer care around 11.30 am. They replied technician will contact you. Until 4.30 pm nobody called. I tried to contact customer care 5 times. No one picking the call. Please do the needful. Thank you....
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    We had requested for a service of our RO filter and a technician came to our house on 21st April 2022. He changed the filter and subsequently took Rs. 9499 from us for AMC. Subsequently the water purifier is not working properly, having sensor issues and tds is only 7. The other authorized service centers are not willing to adjust the tds controller because we have paid AMC and the original persons seems to be a fraud and is not reachable...
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    I registered my complain on 9th may 2022 at around 1 pm. I requested for more than 10 timws for immediate resolution as water is not purifying. Next day again I requested by customer representative around 20 times, they were just promising. I waited whole day as there was scarcity of water and I was expecting to get it resolved same day.Second day also passed away. On 3rd day after calling to customer services, they assured for speedy action.Almost...
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    Sir I had purched online from Amazon site, a kent prime plus filter which was installed on 18 Jan, 2021 ...
    My service agency is Tanvi enterprise Pathardi ...
    After 1 year filter shows change filter alarm ...so I contact Custer care for service,
    Tanvi enterprise Pathardi told that filter kit should be change...
    So I purchased a set of filter kit from Online from Amazon...

    Then I call for service...
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    My ro mebrane is not working since 15 days 15 days ago i filed complaint but not resolved yet.
    I want to replace my maschine and file complaint against your service its veey bad worst service in the world
    Kent RO customer support has been notified about the posted complaint.
    Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
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      I have changed my filters and membrane around a month ago and now they are not working and ro water is blocked.I paid 3500 for them and they are in three months warranty. I am complaining at kent service centre since three days to replace them but no one is changing our filters. Such a bad experience from kent!! Cheap filters which can't even last for a month.Total wastage of money!! If they can't change filters then what is the use of them being in warranty i can't understand. Never expected this kind of service. Are we fool who will pay around 4000 every three month ?
      Kent RO customer support has been notified about the posted complaint.
      Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
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        Kent Grand plus is making continuos beep sound and stopped working. Please look into it.
        Kent RO customer support has been notified about the posted complaint.
        Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
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          I have complained that my Kent pride plus RO is not working and I made a service request through a kent app. The problem is it's been a week no one visit my home and repair my machine. Today got a call from your executive, what he's said this is not our region you have to raise a complaint in another region. I don't even get his point. This is totally pathetic, already been a week I don't know what to do. how poor you guys are. It's driving me insane. we people are suffering to drink a water.
          Kent RO customer support has been notified about the posted complaint.
          Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
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            It's been only 8 months and this is the second time I've to approach for faulty product. This time it's showing an error - UV failure/ Low minerals Error. The tech visited my place today is asking for changing the carbon filter and sediment filter without examining the machine. He's quoting that we didn't buy additional sediment filter from him and now every six months you end up paying 1000+.

            The tech visited is asking for 1100/- for changing the parts which is not even a year old. Over and above this issue the technician visited is extremely rude and threatening us that if you'll not change it now, I'll not visit again and if any other guy come he'll destroy the machine but I'll not come and fix this.
            Kent RO customer support has been notified about the posted complaint.
            Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
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              I have complaint that my Kent RO is not working on 26th April 2022, got the date on 28th Apr 2022 at 9-11 slot, but no one visited or call to understand problem. Today got a call from executive Vijay that he tried to call me and I didn’t pick up the call. Asking for call screen shot he stop responding . After 3days of logged compliant and no water at home with old mom & dada and my neonatal is facing sever challenge for water.
              ...
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              KENT service is a joke. I have called service 4 times within a week and still issues are not resolved. They have changed all the filters and other parts as well, still there are lots of problem with TDS of water. I have a small kid who is drinking unhealthy water for sometime now and the issues are not resolved.
              Kent RO customer support has been notified about the posted complaint.
              Dear Customer, we are sorry for the unpleasant experience you had. Please allow us to make it up to you as we believe in complete customer satisfaction. You can share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
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                Our company bought water softener bought vide invoice no. 122 dated 23/02/22 and stand mixer vide invoice no. 138 dated 10/03/22 under 18% GST from your dealer Kiran Powar at Kolhapur.

                Though GST has been charged and paid, it has come to our notice that the GST amount has not been paid to the Govt.

                This is a serious matter from a company like KENT.
                Lot of issues for installation of machine too. Absolutely disappointing.
                Kent RO customer support has been notified about the posted complaint.
                Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
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                  I have ordered a kent electric kettle 1.8L in flipkart on March 2020. It worked properly till 6 months. After that it stopped working. Immediately i have raised a ticket to customer care. They promised me that they will replace the item, but till now I didn't received that replacement....
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                  Dear Kent team,

                  Below screenshot mentioned, service I registered online.

                  Product Name : KENT SUPER PLUS
                  SERIAL No. : KR[protected]
                  Name : PANKAJ SINGH

                  The agent assigned by your team is mis-manupulating, talking very badly and forcing to install filter or will come for service only if I agree to replace any parts of Kent RO.

                  I have installed new Kent RO on 03-Dec-2021....
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                  As per our verbal telephonic discus- sion dt:14/4/22 on14:05 we hereby attach with this 4 your ready reference i.e. sediment Filter Image, Our Sediment
                  Box pic and and Given Receipt by technician Mr.Nishant Kumar Mob.no. [protected].
                  Against above, Agency M/s.U.B. technician charge Rs.500/- 4 One sediment Filter (Pre-filter) but he replace by kent Product code 20011 which Cost Rs.200/-only. So, we requested that please replace...
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                  Sir/madam
                  i purchased kent elegant ro that delivered on 11 january 2021
                  but after 4 or 5 filtration kent ro stopped working, i launched complaint then technician repaired it, but after repairing ro again filtered only 4 or 5 times and again it stopped working.
                  Defective ro delivered to and kent ro customer care is not changing the ro after complaint....
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                  Sir/mam
                  I am a kent user since last 10 years .From last 10 days my kent ro is defected so i book a service appointment on[protected] but today is[protected] and there is no any service executive visit here. So tell me how can we trust on your product. Your employees are soo loose whenever i call them to book a service then they say that you are not registered but i am registered through the app so how can they say this . It not happens single time it happens from last four days .

                  So at last i am concluding that if i not get service in 48 hours then i am going to quit from kent ro because my trust on this brand is getting lost

                  So thank you again i am saying that if i not get service in 48 hours i am quitting kent ro product and brand.

                  Thank you!
                  Kent RO customer support has been notified about the posted complaint.
                  Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
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                    5400 + is the replacement every year for filters.

                    How it can be afforded ?

                    Need immediate solution on this
                    Kent RO customer support has been notified about the posted complaint.
                    Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent
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                      I have registered my service request via Kent RO application on 01/04/2022. My RO was not working. I was promised that technician will visit within 24 hrs. No technician visit done even after 18 days . I called customer care on each and every day and I was promised to serve within 24 hrs. No technician appointed and no solution done for my service request. My service request number is[protected]....
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