Kent RO Customer Care
Kent RO Systems Ltd
Customer satisfaction rating: 51%
Submit a Complaint
1632
COMPLAINTS

Kent RO Customer Care

Kent RO Systems Ltd

Twitter
Address
A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201309

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
219
down
119

Phone:
Phone:
up
146
down
97

Mobile:
Mobile:
up
62
down
47

Customer satisfaction rating
51%
Complaints
1632
Pending
680
Resolved
655
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Kent RO Complaints & Reviews

Sort by:

Kent Ro — bad service by mp enterprise, kolkata-700101

 krishnangshu on Sep 25, 2018
I have taken full AMC from MP Enterprise against Rs.5600/- annually. But getting very bad service from then since long time. The pipe from water tap to Iron filter was troubling me for long time. But after repeated request then didn't bother to change it and in effect yesterday my room was flooded. I have requested them to send the technique in first hour. But they didn't. So, i called again today then after some discussion then disconnected by phone then i have tried multiple times but they didn't pick up my call.

Is this the service I brought from KENT ?...
Complaint comments  Read comments Complaint category Products & Services

Kent Ro — replacement of faulty membrane.

 ashwani_jr on Sep 24, 2018
We lodged a complaint on 21.09.18 on customer care (Kent RO) Your engineer came on 24.09.18 & found that membrane is faulty. He said that replacement will be made on chargeable basis, however the last membrane had been changed on 27.06.18 i.e. in less than three months your membrane has choked. I called customer care ( Nidhi ) & discuss with area manager (tarun) to provide free of cost replacement. Unfortunately both of them refuses to replace it (giving reason of over consumtion), I asked them can you prove it, then instead of resolving the issue the guy was behaving rudely, you can check through...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — ro — water purifier

 inderkumarv on Sep 23, 2018
Ref request no[protected]. Mr shailendra your mechanic attended. We told him that the water from ro is dirty. The tank was opened — and to our horror, we found the tank with a lot of muck and dirty. Imagine, we were drinking this water for god knows how long. Very disappointed.
Why did this happen?
Will it happen again?

The alarming part is that your mechanic had visited us about a month back to rectify a broken link — and now this.
We are not sure if the water we have is fit? This state is frightening. Will kent ro — pl take action to assure us that...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — complaint against faulty ro machine and technician named nawab

 Deoraj123 on Sep 19, 2018
I have purchased Kent RO grand plus. Since installation it is faulty and it's TDS automatically comes down to 50 from 125 whereas the TDS of raw water increases. The technician named Nawab says he has no idea for this type of defect as he has not dealt with such issues earlier. He also disconnects phone. He is quite rude and arrogant. The dealer is also not responding. When contacted the kent customer care they said they will ensure that a seniors technical will visit but from the last 10 days since I complained no body has visited. Rather a message is coming at least 4-5 times a day that your complaint...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — complaint against customer care executive

 SACHIN mehandiratta on Sep 18, 2018
I just got a call from [protected] (Kent RO Customer Care) about the service request logged by me. Someone from Kent RO visited my place and did the service on Sunday.

But today i got a call from above number asking all the details, like who came there, how much money i paid etc. When asked to WhatsUp the bill to them, i said i don't have it, they disconnected the call instantly, without saying any word. I felt so bad and insulated by such behavior. Your representative doesn't know how to put the phone down gracefully?

When asked repeatedly that i want to talk to her...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — complaint against kent ro service

 Pushkal Mishra on Sep 15, 2018
Hi,
I am disgusted as well as upset at the state of affairs that we, as customers have to go through when it comes to servicing our kent ro.
We have a kent ro supreme mineral ro. As its servicing was pending, we looked up on google for the customer care number and that’s where the problem started. There are so many links on the first page of google that it’s very easy for anyone to lose their way. Normally, when you google a brand’s customer care number, it’s right there on top, but since kent has not bothered to optimise its online presence, people like us usually fall right...
Complaint comments  Read comments Complaint category Products & Services

Kent Ro — problem in tds setting and non-supply of water

 Urc 4 afsb on Sep 15, 2018
The unit run canteen (Urc) at no. 4 air force selection board, varanasi (Up)-221 002 had purchased ro kent elite ii (Machine no. Kr[protected], hsn code-8421) on 16 mar 2018 from m/s aqua himalaya, shivpur varanasi-221 003. Since its installation, the tds setting is not stable and always producing high tds water. Now, the water supply has also been stopped.in this respect, the urc had registered a complaint on 11 sep 18 vide request id no.[protected]. The technicians from m/s modern services & aqua himalaya, varanasi inspected the machine on 12 sep 18 and both of them went away. Modern services...
Complaint comments  Read comments Complaint category Department Stores

Kent Ro — kent service

 Tanujwal on Sep 15, 2018
Hi,
We have issue with filter and after complaining, a technician with no experience have been provided and within 6 months duration we have spent 8000 rs and after he changed filter it sounds odd everytime when we have water from it.

We have complained many times to customer carefrom past one month and dont see any action from them.

Please take action immediately....
Complaint comments  Read comments Complaint category Other

Kent Ro — kent pearl ro defective replacements

 Anila Antony on Sep 15, 2018
This product was bought in the month of december 2016. The first ro filter was replaced in jan 2017, second one in mar 2017 (No warranty provided). Third replacement (Replacement done under warranty, no bill provided as told by them) happened on june 5th.
Again a local sv was kept on 11 of june. This replacement was done by srinivasa service center.
Fourth replacement was suggested by the service men who came on 27th of june stating the ro needs to be replaced and it is a local ro. If you can do some investigation and find out a solution let us know.....
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — kent pearl ro filter cracked and leaking

 bjavia on Sep 14, 2018
Got a brand new, original kent ro filter replaced by authorized service center guy.

But just when the 3 month warranty was about to expire, it started leaking water through a crack in the outer shell of the ro membrane.

When we complainted, they said it's just out of warranty period and we will need to replace it again which costs rs 2500.

Heights of bad quality products at inflated prices and no care of customer by their customer care.

Avoid kent prurifiers unless you want to experience worst possible product and service....
Complaint comments  Read comments Complaint category Appliances

Kent Ro — kent ace leakage problem

 Chandan Grover on Sep 14, 2018
I have already disscussed my problem but company gave no response .shamefull for kent.company wants to sell only products but no service .from today will suggest anyone not to buy kent.and jaldi hi ek video upload karunga apne ghar k kent ro ko aag lagate hue ki .isse acha to aquaguard tha kam se kam 4 saal jab tak ro tha hamare saath tha .But kent is looser ....
Complaint comments  Read comments Complaint category Other

Kent Ro — leakage from water storage tank of kent grand plus ro... kar 1709008552

 Khan#1977 on Sep 12, 2018
Leakage is going soon after installation... Even in repeated complaint service technicians did not repaired it... They suggested for febiquik or tape to combat leakage... Asked otp... Today mr azam ([protected]) for r request[protected], - asked for completion otp by saying that he will replace the storage tank within 15days and cloesd the request without doing any thing from his side... Very bad experience from kent service provider from lucknow. Product is under warranty as installation date is 19march 2018.
Please replace the needful part
Dr maroof jilani
Luck now...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — hot water is coming out of room with lots of machine noise

 Samir K on Sep 11, 2018
In a month my kent grand+ ro has started giving hot water and making noise. Taste of water has got worsened day by day. You can stand near the machine due to sound of machine. I registered a complaint and technician came after 2 days and said membrane+frt has got damaged. You can think within a month their system becomes faulty. You can imagine how good they build a system. I'm asking myself was it a good decision to go with kent. I don't think so. They charge ₹2700 for membrane. Pathetic system with dull service....
Complaint comments  Read comments Complaint category Other

Kent Ro — technicians are cancelling the service request by itself

 nee84 on Sep 11, 2018
I Dr. NEERAJ KUMAR SINGH M.D. M.B.B.S. (assistant professor) has bought KENT PRIME MINERAL RO kr[protected], in warranty with istallation date 24-q10-2017. but inspite of repeated service request, no one is attending. i would not buy kent product in future, promice.
i am sharing technician details who have rejected the complaint and closed the request by itself.
1. krishna kant verma - ph - [protected]
2. ratan agrahatri - ph - [protected]
3. ganesh - ph - [protected]
these are the technicians and krishna kant verma has rejected the request twice.
kindly...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — kent 3 class services

 adityajsh on Sep 9, 2018
My name is anil s joshi
From karjat dist raigad.
I complaint against kent in consumer forums website through kent. On first service your service engineer tells that to fit extra purifier filter for secure my kent purifier, then second time service engineer tells that it's duplicate. And tells my purifier filter damaged for that filter, it'd ridiculous experience from kent

Plz resolve this problem immediately otherwise i take another action against kent

Anil a joshi
Contact no - [protected].
From karjat...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — kent maxx kr1705024714

 Abhay Sachdev on Sep 5, 2018
This is in context for replacement of my kent maxx water purifier purchased last year. The machine has broken down 11 times over a span of one year and regularly repaired. Still the problem persists but the company is not willing to replace it citing no replacement policy and i have to bear the expenses.in normal circumstances, once or twice the machine can go bad, but in my case it has far exceeded it which proves the manufacturing fault, which the company is not willing to accept. I had been constantly assured that the problem will be solved since the machine was in warranty. Now the machine is...
Complaint comments  Read comments Complaint category Products & Services

Kent Ro — kent grand ro which is dead

 dbhaia on Sep 5, 2018
We have lodged a complaint on 03/05/2018. Our machine is totally dead with constant alarm sounding. There is a ca patient at our home & thats why we requested a early solution of the problem. But unfortunately that local service centre nc sales & services in kolkata is least bothered to respond. Repeated calls to centre is answered by a phone operator who parrots the same line again and again. Bloody use less organisation. Biggest mistake to buy a product of kent....
Complaint comments  Read comments Complaint category Stock Market

Kent Ro — kent ro replacement of filters

 tinkurumki on Sep 5, 2018
We asked for replacement of the filters off our kent ro water purifier. The otp was 65527. Though it was assured that the technician will come in 48 hours, no technician has visited here still after 5 days. First the chittoor office contacted me on phone and transfered the case to tirupati office. The tirupati office contacted me on phone and assured to come on 3rd september for sure. Yesterday (4th setember) i called him again to remind. He again assured me to come today, but has not come. Now he is not even picking up the call.

The filters are now so damaged that waterflow has come...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Kent Ro — kent maxx technicians misbehaviour

 debasis19711 on Sep 5, 2018
I had booked a service request on 04th september, 2018 for my water purifier kent max for normal servicing job. My request no. Was[protected]. The machine was under warranty. The job was originally assigned to one mr. Binay (Cell[protected] via text message from kent. However, one mr. Anil (Cell[protected] from royal service, an authorised service franchisee of kent, had visited my home at 4.30 pm yesterday. Initially we hesitated to allow him as he did not wear kent’s uniform and as such has no proof that kent had sent him for the job. But as he insisted, we somehow allowed him to carry...
Complaint comments  Read comments [1]Complaint category Appliances

Kent Ro — kent ro supreme

 ssrinivasankent on Sep 5, 2018
I have kent ro system installed in my home 10 years back.
Im in bangalore. I need service help. I have paid for amc but i dont get any service. Ro system was working fine but after payment of amc - dealer in bangalore (Sanjay nagar) doesnot attend calls & doesnot do service of machine. My calls to service centre not attended & service engineer doesnot bother about the calls...
Complaint comments  Read comments [1]Complaint category Appliances

Recently Discussed

3 hours 0 minutes ago
Kent Ro
replacement of faulty membrane.
3 hours 5 minutes ago
Kent Ro
ro — water purifier
5 days ago
Kent Ro
complaint against faulty ro machine and technician named nawab
5 days ago
Kent Ro
kent pearl ro filter cracked and leaking
5 days ago
Kent Ro
amc through local franchise of kent ro water purifier

Featured Complaints