Kent RO Customer Care
Kent RO Systems Ltd
Customer satisfaction rating: 40%
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1634
COMPLAINTS

Kent RO Customer Care

Kent RO Systems Ltd

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Address
A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201309

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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185
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102

Phone:
Phone:
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84

Mobile:
Mobile:
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53
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38

Customer satisfaction rating
40%
Complaints
1634
Pending
794
Resolved
459
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Good news! We have a good connection with the company and they're good at resolving user complaints.

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Kent RO Complaints & Reviews

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Kent Ro — extremely poor service support from kent

 Amol Rajapurkar on Jan 17, 2018
Hello,

I have purchased kent purifier in sep_16. At the time of installation it is clearly told that 2 free service visit will happened during warranty period but no one visited till date. Now machine giving bip alarm. I called service man but he asking for service charges. Why i should pay service charges??? I want two free visit which is not happened in past.
Very poor service i m getting from kent. I am really unsatisfied with service support...
Complaint comments  Read comments [1]Complaint category Products & Services

Kent Ro — cyclonic vacuum cleaner

 Sanjayann on Jan 13, 2018
This is in continuation to my complaint for replacement of nonfunctional new vaccum cleaner... One of your vendors has picked it up from my home for checking the problem. He called me 10 days back informing that the issue is resolved & he has repaired the brand new vc.
I would like to remind you that the vc had developed snag within 15 days of the purchase and i am demanding replacement of the vc from beginning... “i don’t want the repaired vc, but replacement of the vc” cyclonic vacuum cleaner kt t 3520 through flipkart vide invoice dt 24/09/2017. Machine serial number is 16460719...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — kent prime - service issue

 Chandan2 on Jan 10, 2018
Hi kent (To any of your senior management if they are reading this), i requested for service of my 1.3 year old kent prime machine which has recently exhausted its 1 year warranty.
The problem: a continuous beep sound after 10 minutes of switching on the machine. That is all. (Fyip, both the sediment and carbon filters were changed recently).
Technician keerti visited our premises and said we need to change all the filters except ro (Including uv lamp) and changed it at the expense of around 4000 rs during 2 visits. However there was no resolution (Still continuous beep after 10...
Complaint comments  Read comments Complaint category Other

Kent Ro — pathetic service by kent

 Kamlesh Khichi on Jan 6, 2018
I don't know what will happen in future but i am struggling even to get the installation done. On given appointment their engineer not came for installation, his mobile no is switched off. When called to kent call centre to know the near by service centre no, they don't have such details. Every time i call their call centre, they just do time pass and nothing else, only 1 answer from their side is to wait, their person will contact but unfortunately that doesn't happen....
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — full year amc with spares and service [Resolved]

 Deepak Kulkarni1 on Jan 1, 2018
Hello kent - can you please advise what is the full year amc with spares and services, i had a service engineer today from your associate amc and charged rs. 7500/- i am bit surprised as this amount is huge and i want someone from company clarify? Can you please advise if this is correct as i suspect there is some cheating happening with the local dealers. Here is the enclosed receipt.

Please advise

My details : deepak kulkarni
Phone : +91 [protected]
Email : maildeepak10@gmail.com...
Complaint comments  Read comments [1]Complaint category Utility Services

Kent Ro — ro stopped working in 1.5 years

 __KD_____ on Dec 30, 2017
Hi kent team,

Your technician has come for the fix today, 28/12/2017, he is asking rs 5500.00 for the filter fix.
Why we should be paying 5.5k each year to maintain your ro kit.

How come it is failed within 1.5 years?
There was a visit of your technician on 30th january, why he hasn't updated if anything is alarming.

Your system should alarm us rather failing directly.
Why anybody should pay 5.5k every year for a product costing 17k, it doesn't make sense.

If you say it is our negligence than i would say it is your...
Complaint comments  Read comments Complaint category Products & Services

Kent Ro — very poor service, irresponsible persons are assigned repairing works

 Rohanrtg on Dec 26, 2017
I called for repair service to care 10 days ago for which a local service person was alloted. I received his contact. But he is avoiding and is not coming for repairing.

Such irresponsible persons are there for kent service. Very poor service.
Regrets for being a kent customer.

Work was assigned to - mr. Susheel - [protected]- he is not responding....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Kent Ro — every three months attender says issue in machine adapter

 LeenaBagwe on Dec 26, 2017
Today's on 26.12.2017 my machine is not working, yesterday attender has come & said there are issue in adopter but past three month before the same issue solved by the same person (Attender), & now we are facing the same problem. He charge attendance/ maintenance fee rs 300 & after every three months adopter rs 1500 i. E total maintenance for year rs 6000 + 1200 = 7200 /- is only for adopter & changers. Kent purifier service is worst....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Kent — poorest service from kent ro

 satya_p40 on Dec 25, 2017
I had requested for servicing of my kent ro prime on 16th dec'17, complaint no. Is[protected]. It was not attended yet by any service engineer in 48 hours after lot of follow up. I received sms saying the above complaint is cancelled. When i spoke to customer care i was not answered rather a new complaint no.[protected] was generated.

The above new complaint no.[protected] was also not attended again by any service engineer within 48 hours after lot of follow up. One service engineer "name: mr. Shivanand, mobile no. : [protected]" was deputed to attend the complaint however...
Complaint comments  Read comments Complaint category Other

Kent Ro — not attending service personnel on complaint.

 Krishnendu Kumar on Dec 22, 2017
I have taken AMC on 22.7.17 invoice no. AM-1309 . But whenever I lodge the complain on help line no. [protected]/[protected]. They say this invoice no. Is not available. That means I have been cheated by technician of Kent RO. Recently I have lodged the complain on 16.12.17, 19.12.17and twice at 21.12.17 but not yet service people came to visit. Complain no. A-1712012.
And even I sent the recipt of AMC on whatsapp of customer care representative. AMC done by technician sandeep his mobile number [protected].
Kindly consider the matter immediately.
Krishnendu Kumar [protected]....
Complaint comments  Read comments [1]Complaint category Products & Services

Kent Ro — complaint for service

 Sp@2 on Dec 21, 2017
Hi
This complain is against the ro dealer livesafe solutions. I think you are ruinning your reputation by giving them ro dealership as they are not fit for these kind of services you must cancel there dealership, otherwise i am sending a legal notice to the company of not providing service once they have taken rs.6000 cash on the name of amc.
Since diwali i am calling them regularly on call centre number the lady who is sitting there does not know anything how to talk and how to take the complain once she hears the word amc the voice goes down and then there is no response to the...
Complaint comments  Read comments [1]Complaint category Products & Services

Kent Ro — complaint about kent dealer

 Atishay25 on Dec 20, 2017
Dear sir/mam
I am dev jain my resindent in saharanpur (Uttar pradesh) i purchase a kent ro purifier before 10 years nd using it somtime any problem is seen in my purifier i fixed it with the help of kent techniqtion now recetly 6 months ago my kent purifier want many services so i contact yur kent authorised dealer luxmi sons address (4, shopia market, court road, saharanpur) nd they satisfy me they solve all my problems of my purifier and fixed it sooo they said that they change alll the parts of machine) pre filter, all main filter, ultravoilet rays part in the machine and also adding mineral...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — non co-operation by axis consumer services pvt ltd (authorised service franchisee of kent ro in kolkata)

 Ramphool Bairwa on Dec 20, 2017
Myself ramphool bairwa (Mob. Nos [protected]/[protected]) residing at flat no. C-135, customs residential complex, 179, shantiplly, kasba, kolkata-700107. I have renewed amc of my kent ro under receipt no. Acspl/serv/17-18 on 22.11.2017 through axis consumer services pvt ltd, kolkata. Expiry date of the amc is 22.11.2018. My kent ro has not been working since 04.12.2017. I registered my complaint to the axis consumer services pvt ltd, kolkata on landline no.[protected] on 05.12.2017. I also contacted several times over phone to many contact nos. Of the employees of axis consumer services pvt ltd...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — denied service and engineer broke down machine [Resolved]

 sakjam on Dec 18, 2017
We called for service within 5 months of installation which has 4 free services. The filtered water flow was blocked and it was only dripping slowly.

The service engineer, rana g refused to change the ro membrane and also broke down our machine, now it's not even switching on!

Can you please resolve this asap.

Request no. (1): [protected]
Request no. (2): [protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — unprofessional behaviour of kent engineer

 Vipul_kumar on Dec 16, 2017
Dear kent team,
This is to apprise you that we have logged a complaint for my kent ro as on date of 16th dec 2017 for not working issue then your engineer visited for the service and he said that ro membrane and some ther parts are damaged and need to be replace, however i said engineer that said parts have been already changed 2months before and it is ok then he said issue is with pump motor and he will replace the same within amc but if we agree to change membrane as well, then i said when my membrane is ok then why i need to change,
After that engineer directly denied to change...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — kent maxx uv+uf water purifier [Resolved]

 SachKerl on Dec 13, 2017
Hi team,

I had purchased an kent maxx uv+uf water purifier with serial number.
Kr[protected] on 11th nov 2017; from reliance digital phoenix mall, vimannagar, pune - 411014.

It got installed in couple of days. But before one months time it got faulty twice in first incident the relay was faulty and second time technician told that motor got faulty and he has replaced it.

I am very much afraid and dis-pointed with these faults. How come a new product get faulty twice withing first month? And what is the guarantee it will work for longer time?...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — service never provided in time [Resolved]

 Jagdeepgill on Dec 13, 2017
Sir
I requested that i m jagdeep singh so i resisted a complaint of kent to system to deler m/s multi e service fgc road amritsar... On saturday so no any nobody technician come here till day. Many time i will talk on [protected] but she always nerve satisfy against our sevice so plz
Take any action against his dealer

Thank you
[protected]...
Complaint comments  Read comments [2]Complaint category Other

Kent Ro — kent water purifier overflow [Resolved]

 ajaymamgain on Dec 12, 2017
We just purchased kent water purifier and after service person install and went it stopped working. We tried calling kent support center but no service engineer came and we have to purchase filter water from market. I will say kent don't have any service so there no question of giving any rating.

Please don't purchase kent whatever may be the case....
Complaint comments  Read comments Complaint category Appliances

Kent Ro — leakage in uv tube [Resolved]

 Sudha Swaminathan on Dec 12, 2017
I fixed my kent water purifier just before 6 months in may'17 (Unfortunately soon after i bought it couldn't use it as i had to travel away for few months). So my warranty petiod was over. Just because it was unused, i was asked to replace with new uv, so etc etc which costed me over 5000. Now, i called customer care yesterday for a leak from uv filter. They came to add s duct tape and billed rs.400. This morning the kent completely stopped working. I tried reaching the same guy who dropped by yesterday. But no response. Customer care as well has poor response. I would not suggest kent yo anyone....
Complaint comments  Read comments Complaint category Appliances

Kent Ro — poor servicing of product [Resolved]

 Dilip Kumar Bera on Dec 8, 2017
It's hectic to call every month your service engineer... Your product is not working well. The product name is : kent mineral ro (Uf + tds control)
The problem with this product is it is going very slow in filtering process... Drop by drop water is draining out of it and also the taste of water is not good... It's like i am drinking direct tap water. No mineral water taste is there.
We are calling your service providers but they are not sending anyone... We are waiting for last 2 weeks....
Complaint comments  Read comments Complaint category Electronics & Appliances

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