We were handed over an old and used kent RO from Unilet HSR bangalore store. On complaining about same to Kent RO team, they have not taken any action so far from last 2 months and not replying to even emails. They are highly unprofessional and even the parther they work with (Unilet) are poor when it comes to customer complaints. I have raised complaint with consumer court also online, and there also Kent is updating wrong status mentioning customer is unreachable everytime.
Even if you google about Kent complaints online, you will find plenty online and all are pending from years. They...

Purchased kent grand plus (ro+uv+uf+bla bla) through paytm. After paying around 15k just for trusted brand, the product quality is very bad.
Warranty start date was 4Jan17. After exactly 6 months, machine started making lot of noise & water stopped filtering. So I raised a service request on 10jul17 (170710-04352) but after a day or 2, service request got canceled without any reason. Again I raiser another request on 11jul17 (170711-04620). After service request, received a message in which it was clearly mentioned that "your machine is under warranty, no service charge will be applicable"....

I purchased a kent excel ro on 05/4/16.in july 16 its membrane got burst and was replaced by the company without any payment. Amc was done on 7/4/17. Now on 25/7/17 ro started alarming and the purified water stopped kent technician told me that all filters and membrane is to be replaced costing 4500/-. When i resisted he told that still the membrane is to be replaced. I was having no water to drink so i was forced to pay rs 2750/-. The company has set a device in the ro so that after one year the alarm will be raised and the water will stop and the customer will be forced to pay for the filters....

Maine kent pride ro 6 -7 mahine pahle gaya distributer panna lal ji ke yahan se liya tha. Jisme jankari nhi rhne ke karan guarantee paper nhi diya gya.. Infinity r. O kharab hai jb customer care ko phone kehte hain to wo btate hain ki koi record maujud nhi hai. Jabki machine pr no alg hai aur machine ke dibbe pr no. Alg hai. Mujhe lgta hai mere sath cheating ki gyi hai. Mujhe service provide ki jaye wrna mujhe consumer court ka sahara lena padega....

I purchased kent gold smart ultra filtration water purifier. Within 6 months the inlet valve failed and water started to overflow from all sides.

I called customer care and raised a complaint.in two days the request was closed stating address not found. I again raised a new request, two days later a person visited and tried to fix it. Even before it could be tested, he closed the request in the system. Next day i again raised a new request because it did not work. Later i was told that they will order new part and it will take 6 – 7 days. They again closed my request in their system.

Ro water purifier making lot of noise while purifying water... It's also vibrating more than normal... Informed the distributor 3 days before and he told me that he had logged the complaint... But no action taken so far. Very poor & bad service to the customers. Plz take fruitful action to solve this problem..
Customer name, - arup sikdar.. Village-kotasur.. Post-kotasur... Police station - mayureswar... Telegraph office - sainthia.. Pin no - 731213... District-birbhum... West bengal... Mobile no - 8001578977... 7908026419......

Sir,
I have been using your machine - kent pride mro with serial no. Kr101100328 since five years freely after servicing it regularly as advised. But since one years my machine had stopped working in respect to ejecting filter water which has reduced to ejecting a drop/second despite getting it repaired many times at your service centres in gangtok, collegepara (Siliguri) and sevoke road (Siliguri) which has costed me around 8000/- after getting my complaint registered at you.

Now its useless and not viable spending more on this machine anymore as it seems it have lost its...

I purchased kent gold smart uv filter about 8 months ago. I was a bit surprised to see it's valve mechanism and i felt that it's not durable.

My guess was true within 8 months, the filter has started leaking from top. The inlet valve fails to close completely after it's tank is filled. Already the valve has been replaced twice by the service engineer but it did not help.

Please avoid buying this filter it's not reliable at all....

Order id #2104799252 | date thu, 06 oct 2016

Kent grand ro water purifier was purchased on 06/10/2016.

2 times i call for technician and he asking to replace something or other.

Its just 7 or 8 months for my water purifier, suddenly your company techinican asking for change in filter.

I don"t understand the way you people making money for the sake of replacement of the part.

Kindly resolve my issues....

I have logged a complaint for repair of my kent atleast 6 days ago on 13. Th july'17
170712-06912 - this is the request number for the complaint.

Service provider who have got the request for repairing kent (Wave service - 7030849333) have been mentally harassing me...

For this complaint the issue was the taste of water was not proper but the person who came to repair broke my tap for that he charged me... He have done nothing for the taste of water.

Then after that we have called him next day to do something for the actual issue he haven't picked...

We had a problem with our purifier, so we asked for services.
We got response from universal water purifiers kent ro service center, they have sent somebody on 8th july to repair it, the very next day on 9th july it again stopped working after alot struggle got somebody to check the purifier from same above mentioned service provider, they told today on 18th of july morning they will be sending somebody but nobody showed up, so i called the person told me he will be running late, i said ok jut come and check the issue, still that guy didn show up.
I have been calling him since but...

Hi kent team

Kent grand ro water purifier was installed on 22nd march 2016. Since then we have lodged complain four times and the details are as follows. Each time the technician is coming and asking to replace something or other.
• 15/1/2017- kent grand + service, ro filter replace, ro softener, sediment filter and carbon filter (As visible in the bill) were installed with a total cost of rs 34oo/-
• 31/3/17-ballket, v/s (As visible in the bill) installed with a total cost of rs 1235/-
• 6/5/17- ro membrane, frt, filter, s-c (As visible in the bill) installed...

Dear kent team,

This is about one of your product kent ace mineral 7-litre 60-watt ro+uv water purifier.

I purchased this product almost year and half ago. Got it installed in march 2016. After installation within 15 days it started malfunctioning (Leakage from all around) your service engineer visited us and fixed this issue by changing membrane / filter and gave me reason as "due to high water pressure this issue occurred and i limited the water pressure and now no problem will occur in future". But from then onward till now i don't know how many times this leakage...

Yesterday, i have made a complaint regarding some beep was noticed in my kent supreme r. O. System. My request no. Was 170716-01944. An engineer mr. Devendra had attended the fault. Without any checking or examination, he told me that there may be fault in all filters and adviced to change all filters. I agreed and he changed all filters changed three filter, i. E. Membrane, ic, frt and sendiment filter and charge rs.4550/- for all including service charges of rs. 300.
From morning it again starts beeping, if all filters are new then for what this alarm is coming. I have called two, three...

I was purchased kent ro prime in nov-15 but same is not working since beginning, i was logged 18-20 complaints in last 18month and every time engineer visited and replaced some part but again machine was stopped work after 10-15 days. It was happen repeatedly basis even all filters and some other parts has already replaced on charge in the month of march-17. I was follow up with kent service center on mail since may-17 but still we are waiting for solution. I'm not received any response from kent team since 1st june-17...

I am a resident of vaishali, ghaziabad, uttar pradesh
Recently i faced a problem with my kent ro, so i contacted the customer care at 14th july 2017.

They sent a service man who began inspecting the ro
First he told us that the filters were not working. We told him that they were replaced recently. Then he said that the motor was not working, which was working fine. Then he said maybe the membrane was broken.
He told us that he has to replace the parts and the bill will be near 5500/-
Further he recommended for an amc worth 6500/- (Rs 5000/- rate on internet)

During the warranty period, i tried calling kent and there as no one to clean the kent and every time they said that it is ok without opening the machine.

Just a month after warranty was over, i had to incur inr 3000 and the mechanic said that kent has not serviced otherwise it could have been noticed beforehand only. Who should suffer this loss. The duty of the company is to service but u people don't want to service till the time anything goes wrong.

You people just cant sell the product without any after sale service....

Really frustrated with kent service. My machine "kent supreme" stopped on june 9th.

1st complaint - june 9:

Logged complained "170610-01230", the technician arrived, verified that the power is not getting supplied and unplugged/plugged back the power cable from adapter to mother board. He suggested for replacement and we said to do that which costs rs.150/-, but he denied saying that no stock. Asked us to raise complaint after few days if the machine stops working.

2nd complaint - june 16:
Logged "170614-06969" on june16th as my machine stopped...

Compliant no- 17071206299
Technicians not attending the services call and sends sms us services call resolved without attend....

I have been calling the company services since a long time then also they don't respond and my purifier doesn't work since 2 weeks. Please respond to this or I have to change my purifier or go to higher authorities.service station number 9425307221...