Kent RO Complaints & Reviews

I contacted [protected] for service and my data was shared by you/KENT with Fraud companies (as they claim).
These people took 8300 rupees from us as gave a fake online bill for AMC.
Now Kent authorities are claiming that they are not taking the responsibility of this issue.

Kent shared my confidential data (Personal Identifiable Information) which as per them should be classified as "TOP SECRET" to some unknown...

Kent was not working (tds above 250) and hence i booked kent service. Technician came and charged 9k and still there was no reduction in TDS. We called him again and he came and charged 3k again. Yes you are reading it correct we became fool by spening 12k just to repair kent. It means innitial 9k is a fraud.
We would get new RO system in less than this price. I am able to see other good new RO systems around 8k.
They took 3 days to visit our home after booking. It affected my family health also.
Pls give back my 9k .

We are writing to bring to your attention the unacceptable behavior and dishonesty of the KentRO company. Despite our filters being under free change warranty, the area executive arranged a service for us and demanded payment of Rs 9000 to change the filters, falsely claiming that the filters had already been changed on March 10th, 2022. Despite our requests, he refused to provide any documentation or evidence of this supposed previous service. Furthermore, we have consistently experienced rude and disrespectful behavior from KentRO representatives, specifically from an individual named Pradeep Singh, who has made derogatory and insulting remarks towards our family members. This is completely unacceptable and we urge your government to take action against this company.

I am complaining against the KENT RO company and their associate BURAK Enterprise as they refused to replace the membrane filters as my product KENT ACE 2020 is still in WARRANTY.
Product id: KR[protected]
Case Id:[protected]

Requested for Membrane replacement: January 2nd 2023.
I got the confirmation from Kent that my product is eligible for Membrane filter replacement still the agent Ayaz denied to replace.

I have attached the chat and bill of my product.

Please help to get this resolve.

Thank you,
Shahbaz Khan

Purchase date: January 18th, 2022

My name: Shahbaz Khan Pathan
Registered Mo:[protected]

I have complained since the purchase of the Kent device regarding the fluctuation of the TDS where the TDS fluctuates abnormally.
Once the TDS was reduced to 20 and after setting it to 150 TDS y the KENT technician the TDS again drops to 70 now within ne month after TDS set.

There is no explanation by the Shambhavi traders and neither from the Technician they just come and set the TDS to as per my wish but again the water quality degrades.

I am really frustrated with this machine and the Service being offered.

I wish t complain on higher consumer court if the machine is not replaced

High AMC value, i am paying almost 7000 a year AMC to these guys which is a very high value of AMC.

Also got a call from kent last week that the person who visit (which came from them only) has left the job and doing frauds.

GST BILL not receive total amount 4585 RO KENT repair INDIAN ARMY GOVT OFFICE and payment paid soldier GURVINDER SINGH payment claim ke liye mujhe GST BILL chiye please gst bill relese my payment claim your gst bill receive

Product Id : KR[protected]

I bought the above product on 21.11.2021 and warranty ended on 22.11.2022. But the regular maintenance for every 3 months was never done. Instead a tech came in Nov 2022 voluntarily and changed some crystal balls and collected money for that.

On Dec 30: Beep sounds came from the product continuously and stopped yielding water. I called up Akshaya Enterprises, Trichy on phone number...

Last 4 days I am complaint for service to be do e as RO is not working. But service executive not visited yet. Daily spending 800-1000 for water bottles.

My case I'd:[protected], I make complaint against my RO on 18dec2022..my machine under AMC but still not getting any solution to my problem.i make many calls to kent customers care but they not providing any solution to me..I want you to please take care of this matter..

Sir,
I am getting daily SPAM mails from Kent RO, sometimes three times a day just like a doctor's orders. They have hired [protected]@connectinboxx.com to do their dirty job.
Can you please take up the matter with his cheap company

I purchased Kent pearl on 14.02.2020 installed on 20.02.2020. on 29.09.2021 spares (RO membrane, FRT, Sediment, 10 mm sediment, ODRBON)are changed worth of 4500/- after that on 03.07.2022 again changed RO membrane. This type of product... How i maintain.

Purchasing After 16 days kent kette suddenly cracked a glass.

Dear sir,
KENT RO has also joined the list of spammers and is fast becoming a new contender for the award of the Spammer of the year.

For the last few days I have been getting upto Four Spam mails per day from Kent RO.
i hope their popular brand ambassador notes this.
I have decided to never be their customer no matter what happens.

I have installed RO kent 3 months back. Water is not coming .tried to register a service in your app. But it's showing product inactive. What that means.i have paid so much for the product and can't expect a behavior like this.

Even after raising service requests multiple times, RO issue is not fixed. Every time a service engineer comes and changes some parts and one after another some or the other problems start. We have been raising complaints...but still have not got a decent solution. I strongly believe their engineers are incompetent or Kent RO believes in just sales but no post-sales service. This is very unprofesstional of them.

Dear Sir/Madam,

With very high disappointment and dissatisfaction I am writing that I am a Kent RO user since Dec '2019. I have some grievances towards the quality of the product provided by authorized dealer of Kent during replacement.

I get changed all RO membrane in 15 Nov 2022, of Rs.5435/- by technician Narendra Singh, Kent dealer M/s BHANGEL SERVICE, UP, Noida(see attach bill). Within a week I have gone...

Heavy noise

Hi Team, I have two RO machine. I wanted to register both my machine on two different mobile number but not sure they updated my single mobile number for both my machine. Both my RO is installed on two different city. Due to that sometime we try to give complaint for some other machine & it's getting register for other machine. Request you to please help me registering my mobile number for respective RO machine.