Kent RO Customer Care
Kent RO Systems Ltd
Customer satisfaction rating: 55%
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1771
COMPLAINTS

Kent RO Customer Care

Kent RO Systems Ltd

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Address
A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201309

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
234
down
128

Phone:
Phone:
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163
down
105

Mobile:
Mobile:
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68
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48

Customer satisfaction rating
55%
Complaints
1771
Pending
661
Resolved
814
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Good news! We have a good connection with the company and they're good at resolving user complaints.

Kent RO Complaints & Reviews

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Kent Ro — product damaged

 Tanushree Jagati on Mar 27, 2019
Dear Team...I purchased a kent RO water purifier dated 8.3.19 against full cash payments of Rs.18000/_ After installation this is the third time again leakage of water from machine...purifier is damaged & company person is not responding ...where as i put a complain to local installation person but today is 6th day no one is responding.I fully dissatisfied with the product & service provider. So I request to take product return n refund the full amount at earliest to resolve this issue pérmanently.Bill is also attached with this message....
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — water taste getting changed frequently

 Mohan128 on Mar 22, 2019
Dear sir,
I purchased kent ro grand+ on jan'2018. From the date of purchase, approx 5times i reported to customer care regarding change in taste of water. The technician comes everytime saying the tds levels are around 1700 in which kent cannot filter that much level of tds.. I asked kent technician and was informed high tds cannot be filtered. Why?...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — wrong installation of front filter

 Shafi Abbas on Mar 22, 2019
I'm very dissatisfied with the response received from kent service team, first of all the technicians are not trained and secondly the asm's doesn't have sense to communicate or resolve the issue, and finally very bad response from customer care as well.

My complaint id has been closed without resolving and they have not even taken my consent before closing the ticket - [protected]. I have lost trust on the kent company itself, i have incurred loss and will definitely take this remark to consumer forum and give the worst feedback for kent service and customer care.

I...
Complaint comments  Read comments Complaint category Products & Services

Kent Ro — amount taken for amc process by kent

 Surya Devaguptapu on Mar 21, 2019
Iam surya d.. Last year i have called to the customer care number [protected] in the month of october 2018 because the machine stopped suddenly... The technician called me and came to my residence and told me that three cylinders have to be replaced and he has replaced it for rs 2000/-.. Then he told me about the amc (Annual maintenance scheme) for which they will be calling me for every three months and the service and the replacement of the filters (Cylnders) and every thing will be done free of cost.. And he came from begumpet secunderabad plice lines from iindus aqua solutions and i piad him...
Complaint comments  Read comments Complaint category Job & Career

Kent Ro — kent ro after sales service complaint

 Ram Prasad Thakur on Mar 16, 2019
This is for all the customers who are thinking of installing kent ro as one of the options for water purification.
First, the service representative harrases the customers in taking the complain. After which the service advisor charges any thing he feels like without giving the payment receipt. Despite of regular services the membrane does not work properly.
Service advisor initially said it would cost rs 3000 to change the membrane and other parts after a year, however the membrane stopped working before one year and the advisor who came after repeatedly calls said would cost rs...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — kent ro not working since installation

 deepak3305 on Mar 15, 2019
I am complaining about kent ro, which i bought from reliance digital, angul, odisha.

I purchased from reliance digital appx 100, 000 rupees products which includes lg ac, lg fridge, lg washing machine, kent ro & havells geyser.

Since the first day of installation of both equipment (Havells geyser & kent ro) its not working at all even infront of the service engineer and these engineers they dont know anything because during installation they were talking somebody on video call that how to install it!!!

Once the same thing i complaint to reliance digital,...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Kent Ro — grand plus overflowing

 Akshay Oberai on Mar 14, 2019
It's not even 4 months and i have to register service request 3 time and again it's the same issue. The ro does not turn off after tank is full it keeps over flowing. Evry time the tech that visited said the issue is fixed and won't happen again. Highly disappointed with the product and want this to be replaced. Tech tried to change the los switch thinking that might be prob but it's the machine that is faulty....
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — problems in newly purchased kent water purifier

 pooran yadav on Mar 14, 2019
I purchase kent ultra violet water purifier by order id[protected] through amazon.in by packing slip for d6nbtb36y nov 5, 2018 invoice number : qnaa-79804 on shipping address pooran chand yadav 1/428 opp. Moti art studio, malviya nagar jaipur rajasthan -302017. I installed above water purifier before one ago. I feeling problem that water comes in tank very very slow so that tank fill up in four and five hours. Kindly see the matter and solve the problem. Thanks. Pooran chand yadav mob. No. [protected]....
Complaint comments  Read comments Complaint category Other

Kent Ro — newly purchased kent not proper functioning [Resolved]

 pooran yadav on Mar 13, 2019
I purchase kent ultra violet water purifier by order id[protected] through amazon.in by packing slip for d6nbtb36y nov 5, 2018 invoice number : qnaa-79804 on shipping address pooran chand yadav 1/428 opp. Moti art studio, malviya nagar jaipur rajasthan -302017. I installed above water purifier before one ago. I feeling problem that water comes in tank very very slow so that tank fill up in four and five hours. Kindly see the matter and solve the problem. Thanks. Pooran chand yadav mob. No. [protected].
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Complaint comments  Read comments Complaint category Appliances

Kent Ro — faulty product and bad service

 sajeel gupta on Mar 13, 2019
I have purchased kent purifier last year for 15k but the product is faulty. Again and again it stops working n in 1 yr i have spent 2000 rs. Again it is not working. I am really bugged with this and moreover kent people are not giving me extended warranty for 3 yrs which they had provided me earlier. They say that i have purchased the same from other place and not from kent. I don't understand warranty is on product na so how does it matter if i have purchased locally and not directly from kent. I have a product of kent only na....
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — inefficient service

 yamunaji on Mar 11, 2019
I had asked for servicing of my kent ro purifier. Your engineer mr. Vikas mishra not knowing anything about servicing clean the bottles which were required under my direction. Later he removed the lamp and showing that it is black, which was not required. I am using your purifier from last 10 years. Till date none of the engineers have opened the lamp and fooled us. This so called vikas and receptionist jyoti are hand in glove to fool customers and make money. I request you to cancel their agency since kent ro has got good name in the market. If you continue i will compelled to change. After servicing...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — parts do not seem to be original

 [email protected] on Mar 8, 2019
We have done service from kent, they asked to replace parts . we replaced, the person has put RP membrane on which there was no company sticker. after asking he said its maintenance part so sticker will not be there. he replaced motor as well. which is giving lot of noise. when we complained they said its normal. The water taste is also not good.we tried to tell them they did not come. we called customer care they said they received only[protected] for AMC . we paid more. Now how to get original parts for which we have paid ?

if my issue is resolved,...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — kent ro service water purifier

 Aashish Lavania on Mar 7, 2019
Dear sir! This is to inform you that i had called kent ro customer care number on 5th march`19 and they have raised service request no.[protected].
Mr. Anil (Mob. No.[protected]) has came for service and after changing filters, he has charged rs.3850 and went with tds control check.

Today i got a call from kent service centre and informed them also that tds control check has pending and please send your technician for that same check. He has assured me that will get it done by today itself.

Now i got message from kent that your request[protected] could not...
Complaint comments  Read comments [1]Complaint category Water Heaters & Geysers

Kent Ro — after re-installation and service ,machine started passing electric current while using ro tap

 Parvati Parvati on Mar 7, 2019
I Parvati bought Kent super plus RO an[protected]. I recently shifted to new house so I request for re-installation and service .Request has been fulfilled as on[protected] and pre filter installed as per suggestion given by technician.He told that your machine life will be shorter if you are not using this filter, So to protect our machine we installed have in 800/- without bill . After few days on[protected].Machine started passing electric current while using RO tap .which is not safe for us .I called up 2.3 times to customer care to send any technician .But no action has been made from last...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — water purifier problem till installation

 vinaykanttyagi on Mar 7, 2019
Dear sir,
I have purchaged Kent ro superstar ON DATE 27/01/2019 and Installed by engineer on dt.31/01/2019 but after installtion my water purifier highly vibrate and noice.i have complained many time. but complain allcoted to illiterate engineers. my water purifier losed his water taste after visit of engineer.
this time my water purifier have no water tase and giving high sound.
So i have request to change my water purifier immediatly or resolve my problem only in a single attempt....
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — service issue for installation

 gandhar bansal on Mar 6, 2019
Please note that i have purchased one kent ro super+, machine sr. No. Is kr[protected].

Unfortunately i lost the bill as i purchased it from army canteen, it is not possible for me to get the duplicate copy of the same bill.

While calling to customer service for first time on toll free no., i explained the same thing to customer executive and he said ok to me.

After that when your representative came to my home, than he is asking for 300rs. Service charge for the same. Although machine was brand new, packed in its original box, all other cards were inside...
Complaint comments  Read comments Complaint category Unauthorized charges

Kent Ro — product kent pearl water purifier - spares not available

 santanubhattacharya25 on Mar 5, 2019
Product kent pearl water purifier

Having amc with modern decor, naihati, west bengal

Buster pump head is damaged. Service provider ie modern decor is unable to provide buster pump head. Modern decor want to change total pump although it is working fine.

Please take action to change head only of buster punp

Regards,
Santanu bhattacharya, mobile no [protected]...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — rain drops services

 talktoprasa on Mar 5, 2019
Hello sir, this is my complaint number registered on 27th feb 2019. Nunber 389 and invoice number 1710 rain drop services attached invoice for reference and first complaint register under name krishna priya r. And second complaint registered again 3rd march 2019 under name prasanth bhaskaran. Last 4-5 days whenever we call your customer care they keep telling that technician will visit within 1-2 hrs but unfortunately after all kind of harrassment they not yet reached and first complaint number already been closed. Thanks for your worst i should use some other word for wasting my time and days just...
Complaint comments  Read comments Complaint category Utility Services

Kent Ro — poor product and very poor service

 kumar1958 on Mar 2, 2019
I have purchased a kent water purifier pearl one year two months back and after one year filters were replaced and rs 1400 was spent for the same. After replacing the filters the problem has started and complaint was registered [protected] and after repeated followup with the customer care for three days and mail sent to the customer care, for that no reply was given so far, technician has visited and told ro filter is to be replaced and accordingly ro filter was replaced and external filter was installed and the amount spent was rs 4500. Again i faced the problem within two days kent water purifier,...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Kent Ro — outlet water quality very bad.

 Executive Geet on Feb 28, 2019
Test of outlet water quality is very bad. Flow of outlet water reduced to 50%.
no one is responding to our complain over phone.As a customer, we are not satisfied with the attitude (not responding our phone call) at all.We already have AMC from dt.5.10.2018 ti dt 04.10.2019.
Pls, look into this matter as soon as possible....
Complaint comments  Read comments Complaint category Food

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