Kent RO Customer Care
Kent RO Systems Ltd
Customer satisfaction rating: 44%
Submit a Complaint
1777
COMPLAINTS

Kent RO Customer Care

Kent RO Systems Ltd

Twitter
Address
A-2, Sector-59
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201309

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
211
down
115

Phone:
Phone:
up
133
down
93

Mobile:
Mobile:
up
59
down
46

Customer satisfaction rating
44%
Complaints
1777
Pending
810
Resolved
581
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Kent RO Complaints & Reviews

Sort by:

Kent RO System Limited — requirment of service center

 Paras Menghani on Jul 16, 2018
With reference to following mentioned detail I have got distributor ship of KENT R.O.SYSTEM through Mr. Haresh Thad (ASM KUTCH ), and material of r.o. system also bought worth about 3LACS. And at the time when I bought mentione material I promised to get service centre of Anjar and Adipur also where there is no service center of same pincode, now after approx 20 day I have not got even distributor certificate or service centre agreement. Now service centre, OFFICER KUTCH MR. JAYANTI VARSUR telling that who have got the sales work may not get the servicework.
IN ABOVE SITUTAION I AM ALSO FACING...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — kent water purifier no service technician for the 4th day

 MNeeraj on Jul 14, 2018
I am literally at my wit's end waiting for the service technician to arrive at my place. I have placed a complaint and it's been 4 days that I have not received any service from the provider. On the third day they give me the number of the technician but he is not willing to come for some unknown reasons.
I have left my daily life routines and am at the mercy of either Kent service center or the distributor.
This is the worst service ever and I would not recommend anyone to buy Kent in the future. Their service sucks bigtime....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Kent RO Systems — kent grand ro

 deepakonnet on Jul 12, 2018
On 30th June 2018 I contacted Kent services for some issue and I was asked if I had AMC or not confirming the product as Out of Warranty and under no AMC I was provided with support within 1 hour and was charged 7850 for AMC for 1 year. I was assured of similar levels of services but within a week there came another issue of no power, while I reported it on 5th July I was again asked if the product is under warranty and confirming that it is under AMC I had to wait for 48 hours to get a tech visit my place. Unfortunately, there was no electricity while he visited and I was assured for service very...
Complaint comments  Read comments Complaint category Appliances

Kent Ro — severe leakage

 KentSarba on Jul 10, 2018
I purchased a Kent RO of 10 L capacity and at present it is covered under annual maintenance scheme of the Company. For last few days severe leakage of some pipe joint is happening during filtration and water dripping down from the top machine area. I fear short circuit and grave damage to the components. I filed a complaint through interactive voice system and executive and have been provided with complaint no.[protected] on 9.7.18 evening. Though I waited for the engineer for the whole day nobody arrived.
Also, I do not know what components are covered under AMC for free replacement....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Kent Ro — kent ro : just 7 days old but starts problem

 pradeepjuyal on Jul 9, 2018
KENT RO: Pearl...

Its just 7 days old.. Power is on but service light not working which means power is on but there is movement in water and not working, last engineer said due to water pressure but there is not at all any water concern, as we have used other RO too..i am failed to understand KENT does not have any media to make complaint over call..simply they have service request that's it...

At the time of installation RO was leaking & throwing water .
So i cant expect anything worst then this..

I am not at alll happy with their service ...it...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — servie

 sunilzutshi on Jul 5, 2018
Post installation warranty card was not provided to me and even after multiple request to vendor duplicate warranty card was not issued.

Every month (For last 5 months) the kent machine stops working and technician asks to replace certain parts which cost around 4-5k.

What is the point of having such a machine? My neighbor is having a aqua guard machine which is working absolutely fine.

If my kent purifier issue is not fixed, i will also move to aqua-guard....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Kent Ro — most worst service providing by kent administration.

 makkineni on Jul 5, 2018
On 22.06.18, onwards i am making complaint about kent ro is not working through online, every time they are giving rajeev-[protected] and with in 48 hrs, he will attend. But no body approached me till ow, again i amde complaints 03 times in online, but no respond. This rajeev is not picking the call.

If the administration not giving priority to customer or service, then stop business....
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Kent Ro — kent grand plus - water purifier fraud case by service provider - part-ii

 Jugal Mohapatra on Jul 4, 2018
Dear team,

Our kent ro machine purchased online and installed on dtd: 23.09.2017 (Warranty).

We received one massage in our register mobile on 07.06.2018.

Quote:
Dear customer,
Your request[protected] is registered with us & will be attended in 48 hrs. Your machine is under warranty. No service charge will be applicable. Please wait for authorised engineer detail sms. Track status and create new service requests from url https://tinyurl.com/kenturl11.
Kent
Unquote:

Mr. Manoj tech ([protected]) come on 11.06.18...
Complaint comments  Read comments Complaint category Home & Garden

Kent Ro — very inefficient after sale service system

 SP9g on Jul 3, 2018
Hi,

I live in Lalbaug Mumbai and lodged a service request for the reason RO not working and it is promised to me that customer executive will visit my place in 24 hours.

After a day passed I called on the service executive number to know why they have not visited the place and I just received an irresponsible reply that he checked with is back office and my cell was not reachable. I called consumer help line again today and lodged this case than again they are saying it will take 12-24 hours for this to be closed.

Few questions:

- What...
Complaint comments  Read comments [2]Complaint category Appliances

Kent Ro — kent grand plus - water purifier fraud case by the local service provider - 2

 Jugal Mohapatra on Jul 3, 2018
Dear Team,

We received one massage in our Register Mobile

Quote:
Dear Customer,
Your request[protected] is registered with us & will be attended in 48 hrs. Your machine is under warranty. No service charge will be applicable. Please wait for authorised engineer detail SMS. Track status and create new service requests from URL https://tinyurl.com/kenturl11.
Kent
Unquote:

Mr. Manoj Tech Pranim Co ([protected]) come and done the job by fixing old candle. But he charged us Rs.350. We said it should free service, as we received...
Complaint comments  Read comments Complaint category Car Rental

Kent Ro — pf withdrawal problem

 Srijit500 on Jul 3, 2018
Dear sir
My uan no[protected]
And pf no-dl/935412/1009
I want to claim my pf balance many many times. But not possible.
Beacuse employer has not update my date of exit (Resignation).
So i am not withdrew my pf balance. Plz help me, update my resignation
Then i would be withdrew my pf account balance

Plz update my date exit.
Thanks
Srijit acharjee...
Complaint comments  Read comments Complaint category Employees

Kent Ro — deceived by kent service provider for replacement of ro membrane

 Nandkumar Mundhe on Jul 3, 2018
Dear sir madam,

My name is nandkumar mundhe and i am living in majalgaon (Pin 431131) taluka of beed district (Maharashtra). I have replaced my kent ro membrane and the replacement date was 5th may 2018 and the the service provider assured the three months guarantee regarding the replacement of ro membrane. But on 3rd july i have called him for same problem i. E. Filter was not working then the boy who came to visit told me that the membrane is not working. So i called the service provider regarding the guarantee but he is denying for replacement. For last time he charged me membrane...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — faulty part installed by service advisor.

 Chan007 on Jul 2, 2018
On March 2018, the membrane of the RO that is installed at my home got replaced after 1.5years of installation.

However, the part is said to be replaced after 1 year of service but in my case it got damaged in just 3.5 months.

Now, even after paying the AMC of Rs 2000/- yearly I am feeling like cheated as the customer care is asking for Rs 2800/- for the replacement of the part.

Note: This year, I have already paid more than Rs 7000/- for the parts and AMC and still I am not getting my RO fixed....
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — kent ro does not work in agra

 deepeshgarg0007 on Jun 30, 2018
Hi,
I bought kent ro around 6 months ago in agra. The problem is it does not work and gets choked every 2 months because the water supply in my house is from water works which has excessive amount of chlorine. More than 90 % agra gets water from water works.
Kent ro sales guys tell this to their customers only after they buy the machine although they know about this issue.
Today i got my ro serviced and the service guy told me that there is no solution for this problem and even the company knows about it and still sell this ro in agra. I would not suggest anyone to buy kent...
Complaint comments  Read comments Complaint category Products & Services

Kent Ro — complaint not resolved

 Ntnsxn on Jun 29, 2018
Dear concern,

I have purchased kent RO from authorised dealer but there is some problem with my Ro from begining.

Then i approached to customer care for repair but the repair boy ask for 550 for repair as electric wire weather customer care told me that no charge within warranty period.
My serial no.KRI[protected].
Dealer name kamal told me that i will call you but he did not call.
Dealer mobile no.[protected]
Please solve my prblm otherwise i will pursue the case...

From,
Nitin saxena...
Complaint comments  Read comments [1]Complaint category Water Heaters & Geysers

Kent Ro — pearl kent ro.. not working properly

 Swapnil Chandra on Jun 29, 2018
Dear sir /ma'am

I have purchased a kent ro.. Pearl model but it's senser is not working and it's making too much noise. I have complaint to local vendor nd they hve visited but not serviced.. I request to take this on priority to resolve the problem. Your brand name is good but service plays a vital role to maintain the brand image

Regards
Swapnil chandra
[protected]...
Complaint comments  Read comments [1]Complaint category Appliances

Kent Ro — kent is cheating in service

 Shivaprasad3330 on Jun 29, 2018
From: mr. Shivaprasad m
Address: no 70, 1st floor, 9th cross, rc agrahara, chamarajapet
City/town: bengaluru 560018
State: karnataka
Email: shivaprasad3330@gmail.com
Email: shivaprasad3330@gmail.com
Own mail id: yes
Contact no. [protected]
Display contact no. No
157.49.179.219/29/06/2018 / 2:52 am
Icft&c: consented

Subject: dont buy kent water purifier
Value: 14000

Please don't buy kent water purifier, this peoples cheating name on service, 1 year machine warranty 6 months filters warranty,...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — kent ro wp

 sarath ap on Jun 27, 2018
From: sarath avva
> date: tue, jun 26, 2018 at 7:07 am
> subject: request for repair of kent waterpurifier in warranty
> to: service@kent.co.in
>
>
> dear sir,
>
> — ref : out of order of wp uv in less than one year — needs urgent attention:
> date of purchase : 27 october 2017
> product : kent wp pearl uv ro 1 ea
> customer name :ap sarath kumar,
> area : ameer pet, sanjeevareddy nagar
> city : hyderabad
> stae telangana
> pin : 500038
> relationship id :60187501
> dealer...
Complaint comments  Read comments [1]Complaint category Products & Services

Kent Ro — complaint for cheating by company/distributor/authorised service centre/company engineer

 gurmit singh sodhi on Jun 26, 2018
On dated[protected] I contact your costumer care center no.[protected] for purchasing Kent RO and you advised me contact your dealer TELE PURIFIER SYSTEM, Near Ajit Road Chowk, Street No. 20, Ajit Road, Bathinda and I purchased Kent RO Pearl model S.No. KR-[protected] against consideration Rs.17400/- and payment given by Account Payee Cheque No. 000470 dated[protected] by HDFC BANK from your dealer TELE PURIFIER SYSTEM. In the end March 2017, I contact your customer care for first AMC and renewed from 06/04/2017 to 05/04/2018 by cheque 000624 HDFC BANK. On dated[protected] I further contact customer...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kent Ro — extremely poor services

 nehaanandlko@gmail.com on Jun 25, 2018
This is a dr. Neha anand from lucknow.
I am writing this in deep regert that i chose and trusted kent services. It is one of the most pathetic service provider by having novice, non trained technicians who have no clue of their job. Instead of resolving issues in machine they simply ruin it more and ask for money or telling us schemes to cough up money. I am regretting why i baught kent rather i should have gone for some other purifier. Every time technician comes and do something in machine that it stops working and we are not even having a drop of water till they come again. Pathetic services...
Complaint comments  Read comments Complaint category Appliances

Recently Discussed

8 hours 18 minutes ago
Kent Ro
kent water purifier no service technician for the 4th day
2 days ago
Kent RO System Limited
requirment of service center
6 days ago
Kent Ro
kent ro does not work in agra
6 days ago
Kent Ro
kent ro : just 7 days old but starts problem
6 days ago
Kent Ro
severe leakage

Featured Complaints