[Resolved]  Kent RO — Urgent Refund Request - Water Purifier Defect

I purchased Water Kent Purifier Model Excell: KR-[protected] on 1st April 2023. Unfortunately, it malfunctioned within the warranty period of nine months, and upon complaint, I was charged Rs. 1400 for filter replacement. This unethical practice is unacceptable from both your company and dealer, M/s. Umiya Enterprise, Sola, Ahmedabad.
I demand an immediate refund of Rs. 1400. Failure to comply will force me to escalate this matter to the Consumer Redressal Forum and share my negative experience on major social media platforms, tarnishing the reputation of your brand and company.

Sincerly,
Dipak Bhavsar
[protected]
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Dec 26, 2023
Complaint marked as Resolved 
shdesk we are reciving mail from this mail id for our complain and this is the mail they have send (Dear Customer, We apologize for the inconvenience caused to your. We would like to inform you that Kent RO has one year warranty but the 2 inline filters has six months warranty as per company policy and also written in warranty card kindly go through the same for better help. For further assistance kindly contact to our Kent customer care helpline number 9278912345. You can also raise service request through Kent service app and track request status, to download service app give us a missed call on 9212252852.) but at the time When we purchased this RO at that time you have told us that all parts are under warranty for 1 year no one has mention that this part has only 6 months warranty, that is chatting with us.
Kent RO customer support has been notified about the posted complaint.
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