Apps Daily — Company says pickpocketing is not theft

Address:	Mumbai City, Maharashtra, 682018
Website:	www.appsdaily.in

Iam an apps daily insurance holder. I have insurance against theft(platinum).
I lost my phone VIVO Y51L on 21st aug, 2016 while i was at Baga beach, Goa.I filed a complaint regarding the same in Calangute police station, Goa. on 22nd august 2016. As mentioned in site i contacted the customer care executive of apps daily. She registered he claim and atlast told me that pickpocketing is not covered under companys policy. They says pickpocketing is not theft. Then what actually is theft?
Iam hereby providing my details and am ready to go for further legal steps if they dont accpet my claim as this is a genuine case.
date of incident : 21st aug 2016
place of incident: Baga beach, Goa
phone model: VIVO Y51L
Imei no1. [protected]
Imei no2. [protected]
platinum 15k serial no. 6782285