Apps You Need — device not delivered for 65 days

Cin: pdmay14163

Sir, my device was picked on 7th june, 2017 for repair. The device has no major issue, only the display was to be changed. Your policy says that the device will be delivered within 30 days from pickup but its been more than double of that, and still there is no status update for the device. The claim app has no update after 15th june, 2017. Every time i call customer care, they say my device will be dispatched within next 2-3 days, but its been 20+ days since they told me that.

Now i am very frustrated with appsyouneed support. I want you to deliver my device as soon as possible. Also i need you to credit the extra days, that the device has been with you, to my insurance policy. I. E. My insurance policy expires on 24th march, 2018 which should be extended to reflect the extra days and should expire nearly after 5th may, 2018 if my device is delivered within next 5 days. Or more if it takes more time than that.

On failure to do so, i would be forced to take legal action.

Regards
Bhavishya sharma
Frustrated appsyouneed customer