Apps You Need — I didn't get my device yet and it's been around 50 days

Hello sir,
My device (Samsung galaxy j5) was insured with the 'apps you need' company. I got approval 48 days ago and they'd promise me to deliver this back to me within 20 days. But they don't respond now. I'hv tried to call them and complained on the site. But they don't response now. They don't pick the call and neither reply me and my device is under repairing section from a long time whenever i track my device. They stopped responding now. I'm begging sir pleaae please help me.
Thanks!🙏
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With TFEB24405 I registered a complaint of theft of February 2017, I submitted all the necessary document like fir copy, original copy of bill, headphone, charger but after completion of all claim process till now I didn't get my cheque .when I tried to call customer care my call is not responded by anyone. Please help me

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