Apps You Need — i have not received my phone (samsung s7) which has been given for repair

nikhil_nike

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	appsyouneed.in

I am from bangalore and have purchased appsyouneed insurance cover for my phone. My screen was broken so i raised a claim and it was approved on 17/4/2017, the phone was picked up and delivered to appsyouneed on 04/05/2017, its been more than 2 months and they are now not responding to my queries about when they can deliver the repaired phone. First few weeks they responded that they are repairing and it will be delivered soon. Later they just stopped replying.

I noticed now that their facebook page is also deactivated, and all calls to their customer care just says all lines are busy and gets dropped.

I have also raised multiple complaint tickets on their website all are just in pending status.

Please help me get back my repaired phone.

My claim number : dmar18161

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Apps You Need customer support has been notified about the posted complaint.

Aug 14, 2017

Updated by nikhil_nike still no response from apps you need team after more than 4 months, how do i proceed ? should i start sending legal notice to them?

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Comments

Rohit0214

from Kolkata, West Bengal

Hi

Since Apps you need is TPA of New India assurance (NIA)mail your issue to the grievance desk of NIA.

Email: renjit.[protected]@newindia.co.in
E-Mail: customercare.[protected]@newindia.co.in

Do mention the below details while mailing to the above

Policy number
Claim ID
date of claim
email id, contact number

nikhil_nike's [Complaint's author] reply, Aug 14, 2017

Hi Team,

I have sent email to above mentioned people as well . Still havent recieved any help . What steps can i take up next ?

its been 4 months now since i sent my phone to them for a simple screen replcae

thanks,
Nikhil