[Resolved]  Apps You Need — Not returning my iphone 6s

Address:	Gautam Buddh Nagar, Uttar Pradesh, 110017
Website:	appsyouneed.in

I had bought insurance from apps you need and new india assurance when i bought my phone. My phone broke and i had claimed an insurance on my iphone 6s... Cin no d[protected]... My phone was collected on 26 august 2016 by the company s representatives and i received a message saying that i will receive notification about the approval status of my claim in 5 days.. I did not receive any notification after that. Upon calling customer care i was informed that at times the message is not sent and that the phone should be repaired within 20 days.. I waited for 20 days and checked the status it still showed as approval pending.. I called customer care and was told to fill a complaint and that someone will contact me within 24 hours.. I filed a compalint and i received no notification or call from them.. It has been over 50 days now and it still shows as pending. On calling their customer service they say that they can only take requests fpr new claims and cannot track existing claims and to email their support team. I have emailed their support team over 20 times and they keep sending the same reply that its pending without telling me why or when my phone will be returned. I even told them that they dont have to repair the phone to just return it but they are not doing that too.. This feels more like a scam than a insurance company... I started posting on their facebook page first they just blocked me and deletd my comments. Its been over 50 days and they dont seem to be having any intention of returning my phone back. Please help!!!