[Resolved] Apps You Need — Regarding insurance

Ajay Kabra

from Nagram, Uttar Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.appsyouneed.in

I registered a case on 2 september 2016 regarding mobile insurance for my iphone 6s
Which got approved on 16 september 2016.

On 17 september ecom express delivery boy picked up my phone from my home and phone was delivered after 4 unsuccessful attempt of deliveries coz apps you need provided wrong address.

After delivery my status is not updated on their website.
I am complaining to them regarding current status but they are not providing any proper info to me they just send a similar recorded messages and close my complains. I made almost 15 or may be more complains to them.

Further i tried to call several times to customer care no they provided and get two most annoying replies
1. This is product line sorry no information for you check website
2. This is some other line this case is of query department.

I am feeling very annoyed from this types of response.

Now its 1 month and 10 days and still my phone is at service centre.

Further they are increasing the estimated delivery date from 15 oct to 30 oct and no reason is provided for such change

Kindly resolve the problem to its earliest

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Jan 27, 2017

Complaint marked as Resolved

Apps You Need customer support has been notified about the posted complaint.

Nov 02, 2016

Updated by Ajay Kabra sir please give me an exact date of delivery of my product you are sending me messages that my mobile handset is repaired and will be sent to me but when. i am receiving these messages in each and every complain but every time after sending such messages you increase the expected delivery date. kindly provide me the correct status of my mobile phone and give me an exact date of delivery. u picked up my phone 45 days ago and still how much time you need the service is ridiculous. you need to think from consumer point of view we are facing problems without our device. please take this complain as last causal request from our side.

Verified Support

Dec 26, 2016

Apps You Need Customer Care's response Dear Claimant,

Thanks for being a part of apps you need.

we delivered your handset on 12/11/2016.

Regards,
Apps you Need.

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Comments

shwet yadav

from Kanpur, Uttar Pradesh

Cin no-D[protected]
its a total loss case and i have submitted all the documents with a original bill. now i have left with me only charger and earphone. Its a humble request that please give me my mobile phone with what ever compensation. i have some important files on it.