Apps You Need — samsung s7 edge : insurance claim rejected without stating any valid reason

Address:

Kanpur, Uttar Pradesh, 208001

I am very disappointed by the criteria of rejections of the claim made on 10 august, 2017 for a samsung phone s7 edge in the name of harsh hemdev with cin no. : daug10116. A claim is registered for a dent on the screen.
We take insurance for any of the unintended mishaps which may occur to the phone if you are not eligible to cater these issues upfront, i am not sure based on what conditions will you ever process the claim considering the customers needs at first. Therefore, meet customer satisfaction.
Highly disappointed with the service, as there was no follow up, most of the calls made by me were unattended and the negligent attitude of the claim processing team.