Apps You Need — the claimed product was taken by the company, but no response on refund of the claim

I bought Samsung S7edge and insured it with your company. Due to some damages covered under the claim, I applied for the claim. The people from the company came to take the mobile phone as well as documents. The insured mobile phone was taken from me on 10th May, 2017, but since then I got no response. It's been more than one year. I tried contacting executive but failed terribly. Is this a way to cheat the customers?! This is how your company loot money from common people?