Appsdaily — Insurance claim is on hold since 22 days

Address:	Mumbai City, Maharashtra
Website:	www.appsdaily.in/

Insurance co. Name - apps daily insurance owner - mr. Arun menon i bought my i phone 6 on 1st january 2015 from orange tele mart 166, mcd market karol bagh and got the insurance done from him only of apps daily insurance on the same date insurance policy no.[protected]. My imei no. Is [protected]. I my handset got damaged on 7th. I registered my complaint online with the insurance co. And later on i got to know that the retailer registered my imei no. [protected] which is 14 digits. By mistake he missed the last digit (4). My mother went to there ashok vihar office providing all the bills and handset with the box and accessories and they assured that it wont take time to verify it as she provided the original proofs and id and its just last digit missing. The phone was picked up from my residence on 9th september 2015 intimation id ad-d[protected] and today we are on 30th september. Its been 22 days and my case is on hold. They still saying they are verifying the details. When they collected the handset from my place they assured it will take maximum 10-12 days. Though as per there procedure they have taken the advance money of rs. 5000 invoice no.153 dated 09.09.2015 am little confused that if i have provided all my required original bills/documents so why is the case still on hold?? i mean how are they verifying it that its been already 20 days and the verification is still in process. I have written a mail to the insurance company and mr. Arun menon dated 28/0/2015. Its a request kindly look into the matter please. I hope i will get a revert from you on the same. Let me know if you need any scan copy of the required documents