Appsdaily — Mobile not repaired more than 20 days passed

Address:	Mumbai City, Maharashtra, 400027
Website:	www.appsdaily.com

Eference - intimation id adi- 090816_[protected]
imei no.- [protected]
my contact no. [protected] /[protected]

sir/madam,
i have handed over my mobile lg g4 to your dadar office, mumbai on 12th of august and they said i will get back my mobile after ten working days but till date my mobile not returned back.
Problems i have faced till now.
1) no body picks up phone on your customer care no -[protected]
or picks up after 20 minutes minimum and disconnects.
2) deepika from pickup centre that it will take 15 more days .Her mobile no.[protected]
I have approached to appsdaily connect center to collect my mobile but they denied . now as per insurance policy they are liable to provide me a new mobile of same model and they denied to it as well. i tried connecting to customer care but there is not any help from them either . i request to please help as it is being harrasment from them.
I am a doctor by profession and don't have time to run behind them daily.
Responses from company is very frustrating and making me realise why i took this insurance.kindly guide.
Deepak Dalmia