Appsdaily — My mobile theft insurance claim refund not received

I have submitted my claim with the full required documents to the insurance associates(Apps claim dn.) bangalore office on 29/02/2016 and the intimation no. Is ad_t_190216_2975036. But there is no proper response from anybody. They said the customer will get within 21days of submitting the papers the insurance amount. The mobile (Samsung smart phone) was purchased from vijay electronics, t nagar chenai. Pl arrange to send the insured amount immediately.

Thanks

K r parthasarathy chennai tamil nadu